32 results about "Client organization" patented technology

An Agenda-Driven Meeting (ADM) allows a distributed set of users to have an online, not necessarily synchronous meeting including an agenda which specifies both the topics or goals of the meeting's phases, as well as the interrelationship between the phases, including the order of execution. The system provides a graphical representation, which shows the status of each phase—including indicators of user participation—as well as the relationship between the phases. Input can include text comments; queries, potentially directed to one or more users; responses to these queries; task assignments, also potentially directed to one or more users; summaries of phases; and indicators of users interest in a given query or response. The ADM graphic representation reflects each of the elements including the particular phase to which a given element is related. The system allows a given user to replay a given ADM instance, even after the meeting has been completed. A service is also provided enabling a service organization to facilitate the use of Agenda-Driven Meetings by a customer organization.

Methods and systems are described for providing support representative access to applications deployed in an enterprise network environment. An access provisioning system defines a support user class in a user profile database for an application executed on an organization partition within the network. The support user is granted read only privileges to metadata of the application. An organization administrator can grant support personnel access to the application as a support user, thus the ability to view, analyze, and possibly modify the metadata. The access provisioning system generates a Security Assertion Markup Language (SAML) assertion upon request by the support personnel to enable access to the data to the extent of the granted privileges. The SAML protocol includes authentication of the support representative as an authorized support user within the system.

A portable database can be used by a client organization with substantial numbers of patents to identify target organizations that may be interested in licensing said patents. The database combines the power of citation analysis for identifying licensing targets with the power of citation neighbor searching for identifying similar patents and for overcoming some of the weaknesses inherent with citation analysis. A company can identify targets outside of its core industry that may be interested in licensing the technology in its patents.

An example of a solution provided here comprises: performing a spending simulation, process simulation, information technology simulation, and value simulation, providing interactions among the simulations, and representing with the simulations the use by a client organization of one or more business transformation outsourcing services, such as sourcing, procurement, and payables.

An example of a solution provided here comprises: performing a benefits simulation, performing a process simulation, performing an information technology simulation, performing a value simulation, providing interactions among the simulations, and representing with the simulations the use of at least one business transformation outsourcing service by a client organization.

A portable database can be used by a client organization with substantial numbers of patents to identify target organizations that may be interested in licensing said patents. The database combines the power of citation analysis for identifying licensing targets with the power of citation neighbor searching for identifying similar patents and for overcoming some of the weaknesses inherent with citation analysis. A company can identify targets outside of its core industry that may be interested in licensing the technology in its patents.

A computer-based organizing, planning, implementing and tracking system is provided, the system is more particularly directed to a tracking method and system to assist municipal clients in organizing planning, implementing and tracking events and expenditures of capital projects.

A connected services system manages assets of building management systems of different organizations. An application server collects information from the assets, which is stored in various data stores associated with an account of the client organization, including an asset store, a group hierarchy store, a user account store, an asset ownership store, and a group ownership store. The group hierarchy store organizes the assets into tiered groups such as campuses, buildings, floors and wings. Users view, on graphical interfaces displayed on the displays of user devices, information from the asset store pertaining to assets that are owned by or shared with them according to the group ownership and asset ownership stores. The graphical interfaces include an asset panel for displaying detailed information about assets, a grouping selector, for filtering which assets for which information is displayed, and a status graphic for providing information concerning the status of the assets.

A computer-based organizing, planning, implementing and tracking system is provided, the system is more particularly directed to a tracking method and system to assist municipal clients in organizing planning, implementing and tracking events and expenditures of capital projects.

A software development service offering of constructing and embedding feedback control based algorithms into computer systems management software applications is delivered by a provider entity to a client organization. The provider is contracted by the client to prepare a set of control modeling assets based on identified computing system management problems and goals of the diem and to create a set of control solutions. Bi-directional links between the problems, assets and solutions are used by the provider to develop feedback control based algorithms that solve the identified client computing management problems and meet the client's computing system goals.

A scalable infrastructure containing multiple computer devices may be used for executing a Software-as-a-Service (SaaS) software application. The multiple computer devices of the infrastructure may be divided into several collections of computer devices. Each collection of computer devices is used to execute a different version of the SaaS software application (e.g., a “legacy” version, a “stable” version, and a new “development” version). Different user accounts belonging to a customer organization can then each use one of these SaaS software versions, with requests from each user account being interpreted and routed by an input management module of the infrastructure to the appropriate computer set that executes the appropriate SaaS software version. The appropriate computer set then provides the SaaS service to a user computer device or web server that serves the user account. The SaaS software version used by the user account can be upgraded by the user account.

An Agenda-Driven Meeting (ADM) allows a distributed set of users to have an online, not necessarily synchronous meeting including an agenda which specifies both the topics or goals of the meeting's phases, as well as the interrelationship between the phases, including the order of execution. The system provides a graphical representation, which shows the status of each phase-including indicators of user participation-as well as the relationship between the phases. Input can include text comments; queries, potentially directed to one or more users; responses to these queries; task assignments, also potentially directed to one or more users; summaries of phases; and indicators of users interest in a given query or response. The ADM graphic representation reflects each of the elements including the particular phase to which a given element is related. The system allows a given user to replay a given ADM instance, even after the meeting has been completed. A service is also provided enabling a service organization to facilitate the use of Agenda-Driven Meetings by a customer organization.

An example of a solution provided here comprises: performing a spending simulation, process simulation, information technology simulation, and value simulation, providing interactions among the simulations, and representing with the simulations the use by a client organization of one or more business transformation outsourcing services, such as sourcing, procurement, and payables.

A software development service offering of constructing and embedding feedback control based algorithms into computer systems management software applications is delivered by a provider entity to a client organization. The provider is contracted by the client to prepare a set of control modeling assets based on identified computing system management problems and goals of the diem and to create a set of control solutions. Bi-directional links between the problems, assets and solutions are used by the provider to develop feedback control based algorithms that solve the identified client computing management problems and meet the client's computing system goals.

Described herein are techniques and systems for onboarding a service from client-managed computing infrastructure to network computing infrastructure. As part of the onboarding, a database that stores onboarding information is accessed and a set of tasks is identified. A state diagram is generated based on the onboarding information. The techniques and systems are configured to calculate, within the state diagram, a task execution path that is associated with a highest probability of success for moving the client organization from a current environment associated with the client-managed computing infrastructure to a target environment associated with the network computing infrastructure. The task execution path can be used to identify and provide subsets of tasks as part of an autonomously guided onboarding process. The task execution path can be re-calculated based on a determination that an individual task has not been completed within an expected amount of time to complete the individual task.

This invention is directed to a computer implemented system and method for enabling a user to create a self-managed incentive program. A provider system coupled to a communication network is provided for access by a plurality of authorized users associated with a plurality of client organizations. A hierarchy module having a plurality of information fields to be completed by a user, the information fields including fields for receiving data concerning the user's personnel and divisions, an incentive program module that allows a user to establish one or more incentive programs in respect to the personnel and divisions in accordance with user selected criteria. The hierarchy module and the incentive program module are operated by a corporate user without the requirement for assistance of a system provider.

The invention relates to an organization instant messaging system which comprises a management terminal, an instant messaging server and at least one user terminal; the management terminal manages the instant messaging server; the instant messaging server distributes independent resources for customer organizations; the resources form a virtual instant messaging server host computer; the user terminal uses the resources to realize the instant messaging through the virtual host computer. The organization instant messaging system of the invention distributes the independent resources for the customer organizations through the instant messaging server; a plurality of user terminals in the customer organizations can use the resources to realize direct and convenient instant messaging of sessions established free of manual answering, thereby ensuring safety and having low cost and good effect.

An apparatus and method for computer aided emergency response preparedness wherein content of training material and related documentation presented to a client staff member engaged in interactive training is tailored to the client staff member in accordance with information stored in a database characterizing client organizations, client facilities and client staff members. Advantageously, interactive sessions are supported for data collection and training via a communication network such as the Internet. Facilities are provided for interactive creation and modification of content of training material and related documentation and for client account creation by provider specialists whereby credentials are established for enabling interactive sessions by client staff members.

Described herein are techniques and systems for onboarding a service from client-managed computing infrastructure to network computing infrastructure. As part of the onboarding, a database that storesonboarding information is accessed and a set of tasks is identified. A state diagram is generated based on the onboarding information. The techniques and systems are configured to calculate, within the state diagram, a task execution path that is associated with a highest probability of success for moving the client organization from a current environment associated with the client-managed computing infrastructure to a target environment associated with the network computing infrastructure. The task execution path can be used to identify and provide subsets of tasks as part of an autonomouslyguided onboarding process. The task execution path can be re-calculated based on a determination that an individual task has not been completed within an expected amount of time to complete the individual task.

The present information on processing apparatus accepts identification information that identifies a predetermined group of a customer organization; acquire from an installation management server, installation data related to the accepted identification information; execute the installation processing of the information processing apparatus in accordance with the acquired installation data; and, in a case where a registration key for the device management server that manages the information processing apparatus within a network is included in the installation data, when the installation processing is ended, requests registration of the information processing apparatus to the device management server using the registration key.

A system and method are provided to implement an automated scheme by which a vendor can advantageously employ remotely-monitored information on a status of non-managed office devices, gathered as part of the vendor's customer support effort regarding the office devices that the vendor manages for a customer organization under a managed service agreement or the like, to the benefit of the customer organization and the vendor. The vendor remotely monitors a status of non-managed office devices, including a status of consumables in the non-managed devices, at a customer organization's site, and upon being made aware of a change in status on one of the non-managed devices, including pending exhaustion of one or more consumables on a non-managed device, immediately offers assistance in correcting a problem with the non-managed device to include replenishment service of the nearly-exhausted consumable in the non-managed device.

A system and method are provided to implement an automated scheme by which a vendor can advantageously employ remotely-monitored information on a status of non-managed office devices, gathered as part of the vendor's customer support effort regarding the office devices that the vendor manages for a customer organization under a managed service agreement or the like, to the benefit of the customer organization and the vendor. The vendor remotely monitors a status of non-managed office devices, including a status of consumables in the non-managed devices, at a customer organization's site, and upon being made aware of a change in status on one of the non-managed devices, including pending exhaustion of one or more consumables on a non-managed device, immediately offers assistance in correcting a problem with the non-managed device to include replenishment service of the nearly-exhausted consumable in the non-managed device.

A service company establishes tools including communications templates to provide for establishment of relationships with individuals by a client organization and a website for use by the client organization. Individuals may select the frequency of e-mail provided to them by the client organization and select from a range of content options. The client organization continues to send periodic communications as authorized by the individual including content correlating to selections by the individual that does not mention the client organization. Communication thus indicates that the individual is valued apart from his or her potential contributions. The e-mails include website links selected by the client organization. In a further form, the service company works with a key umbrella organization that has an affiliation with a plurality of client organizations. The service company provides a grant to the key umbrella organization. The key umbrella organization develops a plan to cause client organization to begin using tools from the service company. The grant is made by the service company to fund efforts of the key umbrella organization.

The invention discloses a target client organization visited condition verification system, which comprises a verification module and an auditing module, and is characterized in that the verificationmodule is used for identifying a business license and facial features of a target client unit; the auditing module is used for allowing a worker of a target client unit to check the visited conditionafter the verification module passes the verification; when the business personnel of the organization visit the target client on site, the two-dimensional code on the enterprise business license of the target client organization is scanned through the image scanning unit, and after the two-dimensional code on the enterprise business license is scanned, the enterprise legal person representative of the target client unit is subjected to face recognition through the face recognition unit, so that the enterprise legal person representative of the target client organization is recognized. Therefore, the salesman is ensured to really arrive at the target client organization and visit the enterprise legal person representative of the target client organization; and finally, the auditing modulesends a check message to the target client organization, and determines the visit condition after the target client organization clicks confirmation.

At least a portion of the method is performed by a computing device includes at least one processor. The method includes identifying a cloud-based service to provide a remote software service to a client organization; Extracting a list of customers using cloud-based services from publicly accessible pages of cloud-based services; Retrieving, for each customer in the customer list, at least one link to a customer page on a cloud-based service, the link representing a method for a customer to access a remote software service provided by the cloud-based service; Analyzing at least one risk factorfor each identified customer page; Based on an analysis of the risk score of the computing service, the risk score represents an overall estimate of the security risk to the customer organization using cloud-based services.

This document describes techniques and systems for onboarding services from a customer-managed computing infrastructure to a networked computing infrastructure. As part of loading, a database storing loading information is accessed, and a set of tasks is identified. A state diagram is generated based on loading information. The techniques and systems are configured to compute tasks within a state map associated with the highest probability of successfully moving a customer organization from a current environment associated with a customer-managed computing infrastructure to a target environment associated with a networked computing infrastructure execution path. The task execution path can be used to identify and provide a subset of tasks as part of the auto-bootloading process. The task execution path may be recalculated based on a determination that the individual task was not completed within an expected amount of time to complete the individual task.

The invention provides a knowledge sharing method for supporting mobile workers before, during and after visiting a location, organisation or individual as part of their day to day activities. It achieves this through a knowledge management system which has a database for storing knowledge specific to a plurality of entities such as customers, maintenance locations, client organisation or individuals, for example. The database provides stored knowledge to a user in response to said user providing an identity of one of said plurality of entities. The retrieved knowledge being provided to the user in audio form on a voice enabled interface between the user and the system. The retrieved knowledge is provided to said user from the knowledge stored in the database specific to that entity. This knowledge may be based on information provided by other users of the knowledge management system.