The invention discloses a
data processing method and device for a complaint service, a
computer device and a storage medium. The method comprises the following steps of when receiving a service complaint request, obtaining the complaint information in the request, analyzing the complaint information to obtain a complaint documents, using a preset classification method to determine a complaint typecorresponding to the complaint content, establishing an association relationship among the complaint content, the complaint type and the
organization identifier, and generating a complaint
record; storing the complaint records in a complaint
database; when a query request is received, obtaining keyword information in the request, furthermore, querying the keyword information in the complaint records in a complaint
database to obtain a query result, so that the acquired complaint information is automatically classified and stored in the
database in an associated mode, the required informationcan be directly inquired from the corresponding fields of the database when needed, the intelligent degree of complaint service classification and summarization is improved, the manpower resources aresaved, and meanwhile the complaint service inquiry efficiency is improved.