The invention discloses an online order grabbing and dispatching
system for an online tour guide based on smart tourism, relates to the technical field of smart tourism services, and aims to solve the problems of non-transparent information, low supply and demand matching efficiency, difficulty in guaranteeing
service quality and the like in an existing tour guide
service mode. The
system comprises four core modules, namely a user side APP, a platform management background, an intelligent scheduling
server and a
big data and block chain supporting platform, and a three-stage
hybrid scheduling model of intelligent matching pushing, tour guide limited order grabbing and
system auxiliary order sending is constructed. And in combination with a multi-dimensional dynamic portrait matching
algorithm, an LBS and
context awareness whole-
process supervision mechanism and a block chain credible
credit system, accurate matching of a tour guide and tourists, effective control of
service quality and upgrading of tourism experience are realized. According to the invention, the supply and demand matching efficiency and precision are improved, the
service quality is guaranteed, the tourism resource configuration is optimized, the immersive and high-quality tour guide service is provided for tourists, and a benign growth
ecology is constructed for excellent tour guides.