Method and device for obtaining voice service

A technology of voice service and service number, which is applied in the direction of special service for subscribers, etc., can solve the problem of consuming too much time and resources, achieve the effect of saving resources, reducing input error rate, and improving input efficiency

Active Publication Date: 2017-07-04
XIAOMI INC
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

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Problems solved by technology

[0006] In order to solve the problem that the automatic voice service system in the related art requires the user to listen to most of the prompts before issuing an instruction, and the process of obtaining a service requires a lot of time and resources, the embodiment of the present disclosure provides a method for obtaining voice Method and device for servicing

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  • Method and device for obtaining voice service
  • Method and device for obtaining voice service
  • Method and device for obtaining voice service

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Embodiment Construction

[0076] Reference will now be made in detail to the exemplary embodiments, examples of which are illustrated in the accompanying drawings. When the following description refers to the accompanying drawings, the same numerals in different drawings refer to the same or similar elements unless otherwise indicated. The implementations described in the following exemplary examples do not represent all implementations consistent with the present invention. Rather, they are merely examples of apparatuses and methods consistent with aspects of the invention as recited in the appended claims.

[0077] figure 1 It is a schematic structural diagram of an implementation environment involved in various embodiments of the present disclosure. The implementation environment includes: a terminal 120 , a switch 140 and an automatic voice service device 160 .

[0078] The terminal 120 includes a communication component, which is used to communicate with other devices in a wired or wireless man...

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Abstract

Disclosed are a method and a device for acquiring voice service, belonging to the field of automatic voice service. The method comprises the steps of displaying at least one shortcut operation corresponding to a service number, receiving a selection signal corresponding to the shortcut operation, acquiring at least one instruction corresponding to the selected shortcut operation and sending the at least one instruction to an automatic voice service system, wherein the at least one instruction is used for the automatic voice service system to complete the shortcut operation. The problem existing in the automatic voice service system in the related technologies that users can issue one instruction only after listening to most of the prompt tone, and acquisition of one service consumes much time and many resources is solved. Menu visualization is achieved. Users can issue instructions without relying on the prompt tone, and one shortcut operation can replace multiple operations. Therefore, the input efficiency of users is improved, the input error rate of users is reduced, and the terminal and server resources are saved.

Description

technical field [0001] The present disclosure relates to the field of automatic voice services, in particular to a method and device for acquiring voice services. Background technique [0002] Automatic voice service is an automatic business agent. After dialing the service number, the customer can use the audio button to send instructions to the automatic voice service system, and then obtain corresponding services from the system. [0003] In related technologies, the process for users to use the automatic voice service is as follows: the user uses the terminal to dial the service number of the automatic voice service system; Press the corresponding button on the terminal to send instructions to the system to enter the corresponding submenu with the prompt tone; after entering the lowest submenu, the user presses the corresponding button to send instructions to the system according to the prompt tone heard to select the desired submenu. services; finally, the automatic vo...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): H04M3/42
Inventor 徐萌王文林彭涛洪锋
Owner XIAOMI INC
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