Identification code information processing method and system

An information processing method and identification code technology, applied in the field of identification code information processing methods and systems, can solve problems such as supervision, lack of commodity inflow channels and quality, input errors, etc., and achieve lower operational thresholds, lower moral risks, and lower operational costs. Effect

Inactive Publication Date: 2015-11-25
ALIBABA GRP HLDG LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] However, in the process of providing online after-sales service support in the prior art, the user generally needs to manually input the serial number of the corresponding terminal device. However, this is undoubtedly a high-threshold operation method, and the user may not know how to find the serial number , or even if it is found, there are risks such as input errors due to the large number of characters contained
In addition, for after-sales service providers provided by third parties, due to the lack of complete data and information links, there is no basis for judging whether consumers have purchased services such as extended warranty, bump warranty, and water ingress warranty on the e-commerce platform. There is a moral hazard (for example, the user may enter the SN code of a product purchased from an offline or other trading platform)
Furthermore, because the platform can only be monitored at the store level, there is no direct supervision on the inflow channels and quality of products, and a very small number of reworked and refurbished old machines may flow into the e-commerce platform for secondary sales ,and many more

Method used

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  • Identification code information processing method and system
  • Identification code information processing method and system
  • Identification code information processing method and system

Examples

Experimental program
Comparison scheme
Effect test

Embodiment 1

[0058] see figure 1 , the embodiment of the present application firstly provides a method for processing identification code information, the method may include the following steps:

[0059] S101: Receive delivery information of a commodity associated with a designated transaction order, where the delivery information includes an identification code of the commodity;

[0060] In the embodiment of the present application, for the convenience of description, the involved users are divided into a first user and a second user. Wherein, in the e-commerce trading platform, the first user refers to a user who is a seller in a transaction relationship, and correspondingly, the second user refers to a user who is a buyer. Of course, in a transaction relationship, there are situations where both buyers and sellers are merchants (for example, a dealer can purchase products from a distributor through a distribution platform, and may distribute and circulate multiple times to secondary an...

Embodiment 2

[0079] In the first embodiment above, for a transaction order that has been bound with a product object identification code, when receiving a service request related to the identification code issued by the user for the transaction order, the identification code can be automatically brought into the corresponding In the form, this can improve efficiency and accuracy, and can also reduce moral hazard. In the second embodiment, instead of directly bringing the identification code into the form, after the user performs manual input operations, the pre-bound identification code can be used to judge first, and if they are consistent, the form data can be submitted , otherwise the submission can be rejected, which can also reduce the user's moral hazard to a certain extent. see Figure 4 , the second embodiment provides another identification code information processing method, the method may include the following steps:

[0080] S401: Receive delivery information of a commodity a...

Embodiment 3

[0086] The foregoing first and second embodiments are introductions aimed at the role of identification codes in after-sales service. In practical applications, the method of receiving and storing the commodity identification code when delivering goods can also have other applications. For example, for products that enter the trading platform, distributors may purchase products from distributors through the distribution platform, and may distribute and spread them to secondary or tertiary merchants for many times, which may cause the product to experience a very difficult experience in the trading platform. Complex channel structure. In this case, whether it is a trading platform or a product brand owner, there may be a need to analyze the product channel structure in order to better adjust sales channels or strengthen brand management, etc. However, in order to obtain this kind of channel structure data, it is necessary to be specific to each individual product and track the...

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Abstract

The application discloses an identification code information processing method and system. The method comprises: receiving the goods delivery information associated with an assigned trade order, wherein the goods delivery information comprises a goods identification code; preserving the identification code in a database in order to establish the bonding relation between the identification code and the trade order; and adding the identification code to a corresponding list when a service request associated with the goods associated with the trade order is received, and the service request and the identification code are relevant, so as to allow a user to obtain corresponding services. The method and system allow a product identification code to play a more effective role in concrete applications, thereby reducing user operation costs.

Description

technical field [0001] This application relates to the technical field of e-commerce transaction platforms, in particular to a method and system for processing identification code information. Background technique [0002] The SN code is the abbreviation of SerialNumber, sometimes called SerialNo, which is the product serial number and serial number. The product serial number is a concept introduced to verify the "legal identity of the product". It is used to protect the legitimate rights and interests of users and enjoy legitimate service. For example, for a product such as a mobile phone, its SN code is generally called IMEI (International Mobile Equipment Identity, International Mobile Equipment Identity Code), which is an "electronic serial number" composed of 15 digits, which corresponds to each mobile phone one by one, and This number is unique in the world. After assembly, each mobile phone will be given a globally unique set of numbers. This number will be recorded ...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q30/00
Inventor 奚卿彪
Owner ALIBABA GRP HLDG LTD
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