Self-service claim settlement realization method and system

An implementation method and system implementation technology, applied in the field of financial services, can solve the problems of low efficiency and waste of time in loss assessment

Inactive Publication Date: 2017-05-24
CHINA PING AN PROPERTY INSURANCE CO LTD
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  • Abstract
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  • Application Information

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Problems solved by technology

[0004] In view of the above deficiencies in the prior art, the purpose of the present invention is to provide a self-service claim realization method and realization system, aiming at solving the pro

Method used

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  • Self-service claim settlement realization method and system
  • Self-service claim settlement realization method and system

Examples

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Example Embodiment

[0034] The present invention provides a self-assisted compensation realization method and realization system. In order to make the objectives, technical solutions and effects of the present invention clearer and clearer, the present invention will be described in further detail below. It should be understood that the specific embodiments described herein are only used to explain the present invention, but not to limit the present invention.

[0035] Such as figure 1 Shown is a flowchart of a preferred embodiment of the self-assisted compensation implementation method of the present invention, and the method includes the following steps:

[0036] Step S100: When the server receives the report information including the survey photos that have been watermarked sent by the user terminal, it judges whether the report information meets the preset access rules.

[0037] In this embodiment, a user terminal (such as a smart phone) is used to conduct on-site surveys. According to different ris...

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Abstract

The invention discloses a self-service claim settlement realization method and system. The method comprises the following steps of: when a server receives case report information, comprising a watermarked survey photo, sent by a user terminal, judging whether the case report information satisfies a preset admittance rule or not; when the case report information satisfies the admittance rule, judging whether to select agreeing self-service claim settlement or not; when agreeing self-service claim settlement is selected, transmitting the case report information to a case pool, carrying out self-service claim settlement case placing according to the case report information, and judging whether the self-service claim settlement case placing satisfies a preset self-service claim settlement case type or not; if the self-service claim settlement case placing satisfies the self-service claim settlement case type, informing to carry out self-service claim settlement, and sending adjustment information to the user terminal to judge whether lawsuit settlement is agreed or not; and if lawsuit settlement is agreed, setting the case information in a lawsuit settlement state. The method and system disclosed by the invention can be used for realizing the mobility, intelligence and high efficiency of operation sides, and the service electronization, claim settlement long distance and risk identification intelligence of clients.

Description

technical field [0001] The invention relates to the technical field of financial services, in particular to a method and system for realizing self-service claims. Background technique [0002] Currently, the traditional claims process is cumbersome. For example, take auto insurance claims as an example. When an accident occurs, the user dials the insurance company's claim number and can only passively wait for the insurance company's loss assessment personnel to arrive. If it is some smaller rubbing accidents, it will take a long time to wait for the damage assessment personnel to rush to the scene to determine the damage when reporting the case, which wastes a lot of time and the efficiency of damage assessment is low. [0003] Therefore, the prior art still needs to be improved and developed. Contents of the invention [0004] In view of the above deficiencies in the prior art, the purpose of the present invention is to provide a self-service claim realization method a...

Claims

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Application Information

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IPC IPC(8): G06Q10/10G06Q40/08
CPCG06Q10/103G06Q40/08
Inventor 黄凯英李明顺廖梓函
Owner CHINA PING AN PROPERTY INSURANCE CO LTD
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