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Question-and-answer extraction method and device and terminal

A question sentence and clustering technology, applied in the field of devices and terminals, and question and answer extraction methods, can solve problems such as lack of effective responses, poor user experience, and terminal answer mismatches, so as to avoid problem mismatches, improve user experience, and reduce The effect of calculation

Active Publication Date: 2017-05-31
SHANGHAI XIAOI ROBOT TECH CO LTD
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AI Technical Summary

Problems solved by technology

[0003] However, the answers output by the existing terminal do not match the user's question, and the answer to the user's question cannot be answered
Then when using smart terminals, the above situation will lead to inaccurate or lack of effective answers to user questions, and poor user experience.

Method used

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  • Question-and-answer extraction method and device and terminal
  • Question-and-answer extraction method and device and terminal

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Embodiment Construction

[0041] As mentioned in the background art, the answers output by the existing terminal do not match the user's question, and the answer to the user's question cannot be answered. Then, when using a smart terminal, the above situation will lead to inaccurate or lack of effective answers to user questions, resulting in poor user experience.

[0042] The inventor of the present application creatively proposes to extract the Q&A data of the manual customer service, so as to optimize the automatic Q&A. Furthermore, through the extraction results of a large amount of artificial question answering data, the knowledge base of automatic question answering is supplemented and improved, and the accuracy of question answering is improved.

[0043] In the embodiment of the present invention, clustering results are obtained by clustering at least a part of the questions in the question-and-answer data, the question-and-answer data includes question-and-answer records of manual customer serv...

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Abstract

The invention provides a question-and-answer extraction method and device and a terminal. The question-and-answer extraction method comprises the steps that at least one part of questions in question-and-answer data are clustered to obtain a question clustering result, wherein the question-and-answer data comprises question-and-answer records of human services, and the question clustering result comprises multiple groups; answers of the at least one part of the questions are divided into groups corresponding to the question clustering result. According to the technical scheme, extraction on the human service question-and-answer data is achieved.

Description

technical field [0001] The present invention relates to the technical field of language processing, in particular to a question and answer extraction method, device and terminal. Background technique [0002] With the development of intelligent question answering technology, in an existing intelligent terminal with a built-in question answering system, for a question input by a user, the intelligent terminal can output a corresponding answer in response to the user's question. [0003] However, in the existing terminal, there is a situation that the outputted answer does not match the user's question, and the answer to the user's question cannot be answered. Then, when using a smart terminal, the above situation will lead to inaccurate or lack of effective answers to user questions, resulting in poor user experience. Contents of the invention [0004] The technical problem solved by the present invention is how to realize the extraction of question and answer data for man...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F17/30G06F17/27G06N5/02
CPCG06F16/35G06F40/284G06N5/022
Inventor 白杨张磊林涵朱频频
Owner SHANGHAI XIAOI ROBOT TECH CO LTD
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