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Work order processing method and apparatus

A processing method and work order technology, applied in the Internet field, can solve problems such as poor customer experience, unresolved issues, and low customer satisfaction, and achieve the effect of improving satisfaction

Inactive Publication Date: 2017-08-25
BEIJING XIAODU INFORMATION TECH CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

For example, the work orders reported by important customers have not been resolved for a long time, and the failure reporting work orders may be not processed in time, resulting in poor customer experience, etc.
The larger the number of work orders, the more prominent the problem of low customer satisfaction due to random processing of work orders

Method used

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  • Work order processing method and apparatus
  • Work order processing method and apparatus
  • Work order processing method and apparatus

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Embodiment Construction

[0020] In order to enable those skilled in the art to better understand the solutions of the present invention, the technical solutions in the embodiments of the present invention will be clearly and completely described below in conjunction with the drawings in the embodiments of the present invention.

[0021] In some processes described in the specification and claims of the present invention and the above-mentioned drawings, a plurality of operations appearing in a specific order are contained, but it should be clearly understood that these operations may not be performed in the order in which they appear herein Execution or parallel execution, the serial numbers of the operations, such as 101, 102, etc., are only used to distinguish different operations, and the serial numbers themselves do not represent any execution order. Additionally, these processes can include more or fewer operations, and these operations can be performed sequentially or in parallel. It should be n...

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Abstract

Embodiments of the invention provide a work order processing method and apparatus, relating to the technical field of internet. The method comprises the steps of acquiring attribute information of work orders; determining priorities of the work orders according to the attribute information; and adjusting a processing sequence of the work orders according to the priorities. In the prior art, work orders are processed randomly, so that a lot of problems arise. The work order processing method and apparatus solve the problems in the prior art. Work orders of high priorities are ensured to have the process priority, and the customer service further satisfies clients.

Description

technical field [0001] The present invention relates to the technical field of the Internet, in particular to a work order processing method and device. Background technique [0002] After years of development, the customer service system has become an indispensable tool for network services. The customer service system mainly includes a real-time call system and a real-time chat system, which are convenient for customer service personnel to actively contact customers. [0003] In the field of O2O (Online To Offline, online to offline), the number of questions generated by the customer service system every day is very large. At present, the customer service mode of handling problems is a mode similar to random problem handling, and the customer service starts to deal with the problem at the same time as receiving the problem. The customer service system will generate a work order for the problem that needs to be dealt with. Every day, problems from the client will automat...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04M3/42H04M3/523
CPCH04M3/42187H04M3/5232
Inventor 陈海平廖雪梅邓方源
Owner BEIJING XIAODU INFORMATION TECH CO LTD
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