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A method and system for implementing workflow access

A technology for realizing a system and an implementation method, applied in the direction of automatic exchange, telephone communication, electrical components, etc., can solve the problems of limited customer demand and call processing ability to be improved, and achieve the effect of comprehensive functions

Active Publication Date: 2018-03-27
北京广隆方略技术有限公司
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] However, the cloud call center disclosed in the above-mentioned patent still has limited customer demands that can be handled, and the call processing capability needs to be improved.

Method used

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  • A method and system for implementing workflow access
  • A method and system for implementing workflow access
  • A method and system for implementing workflow access

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Embodiment Construction

[0026] Exemplary embodiments of the present disclosure will be described in more detail below with reference to the accompanying drawings. Although exemplary embodiments of the present disclosure are shown in the drawings, it should be understood that the present disclosure may be embodied in various forms and should not be limited by the embodiments set forth herein. Rather, these embodiments are provided for more thorough understanding of the present disclosure and to fully convey the scope of the present disclosure to those skilled in the art.

[0027] Such as figure 1 As shown, according to an embodiment of the present invention, a system for implementing workflow access is proposed, the platform includes a gateway and a central controller connected to the gateway through a bus, a SoftACD server, a CTI server, an SN server, and a media server , Storage Server, Management Server, Reporting Server. Wherein, the media server, the storage server, the management server, and t...

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Abstract

The invention provides an implementation method and an implementation system for access of workflow. The system comprises a gateway and a central controller, a SoftACD server, a CTI server, an SN server, a media server, a storage server, a management server and a report server connected with the gateway via a bus. The media server, the storage server, the management server and the report server are independently arranged in different hardware or jointly arranged in same hardware. The SoftACD server, the CTI server and the SN server are independently arranged in different hardware. The method and the system provided by the invention are strong in preview and outbound function, complete in knowledge base and comprehensive in short massage service function, support an E-mail function, and are diverse in online payment functions.

Description

technical field [0001] The invention relates to a method and system for realizing workflow access, and belongs to the technical field of call service. Background technique [0002] Modern call center, also known as customer service center, is a comprehensive information service system based on computer technology, CTI technology, Internet technology, customer relationship management technology, and enterprise ERP technology. It adopts a unified interface to provide customers with a series of services and support. The call center system based on IP technology presents the trend of multimedia and distributed development, with more powerful functions, various service forms and wider application range. The call center is fully structured on the IP protocol and network, combined with the H.323 protocol and SIP protocol, making the call platform more Internet-based, and also providing WEB-based call services and supporting WEB access to the call center. The networking mode is mo...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): H04M3/51H04M3/493H04M7/12
CPCH04M3/4936H04M3/5141H04M3/5166H04M7/1205
Inventor 程鹏王树大秦世琦
Owner 北京广隆方略技术有限公司
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