Task management method, device, computer equipment and storage medium

Abstract

The invention provides a task management method. The task management method comprises the steps of receiving a to-be-underwritten task, and acquiring the task type of the to-be-underwritten task; extracting influence factors which affect the underwritting difficulty from the to-be-underwritten task, and calculating a difficulty coefficient corresponding to each influence factor; determining the difficulty level of the to-be-underwritten task according to the difficulty coefficient corresponding to each influence factor; adding the task type of the to-be-underwritten task and the difficulty level of the to-be-underwritten task into a task pool; receiving a task allocation request and extracting the user information in the task allocation request; according to the user information, determining a corresponding post type and a corresponding function level; determining a task type and a difficulty level corresponding to the post type and the function level; according to the task type and the difficulty level, obtaining a corresponding to-be-underwritten task from the task pool, and allocating the task to a corresponding user. Based on the method, to-be-underwritten tasks can be reasonably allocated, so that the working efficiency is improved. In addition, the invention further provides a task management device, computer equipment and a storage medium.

Description

technical field [0001] The invention relates to the field of computer processing, in particular to a task management method, device, computer equipment and storage medium. Background technique [0002] With the development of the insurance business, more and more people start to apply for insurance. When a customer submits an insurance application request to the insurance company, the insurance company needs to review the customer's insurance application information, that is, "underwriting". Traditional underwriting tasks are randomly assigned manually, which requires underwriting personnel to be able to handle both simple underwriting tasks and complex underwriting tasks. Obviously, the allocation of traditional underwriting tasks is too simple and does not take into account The actual business skills of underwriting personnel are different, which can easily lead to unreasonable task allocation. For example, underwriting personnel with low professional skills are allowed to...

AI Technical Summary

Problems solved by technology

Traditional underwriting tasks are randomly assigned manually, which requires underwriting personnel to be able to handle both simple underwriting tasks and complex underwriting tasks. Obviously, the allocation of traditional underwriting tasks is too simple and does not take into account The actual level of professional skills of underwriting personnel is different, which can easily lead to unreasonable task allocation. For example, underwriting personnel with low professional skills are allowed to handle more complex underwriting tasks. Different, random allocation can easily lead to unbalanced task allocation, thus affecting work efficiency

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