Processing method and apparatus

A processing method and technology for processing results, applied in the field of communication, can solve problems such as interception and non-processing, occupation of agent system and human resources, and trouble of agent personnel, so as to avoid resource occupation

Active Publication Date: 2019-03-15
BANK OF CHINA
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

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Problems solved by technology

[0002] In the call center business, harassing calls have always been a headache in the industry, which takes up a lot of agent systems and human resources
[0003] At this stage, harassing calls are generally dealt with simply, either they are all intercepted and not processed, or they are all connected to the agent system, which brings great trouble to the agents

Method used

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  • Processing method and apparatus
  • Processing method and apparatus
  • Processing method and apparatus

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Embodiment Construction

[0044] The following will clearly and completely describe the technical solutions in the embodiments of the present invention with reference to the accompanying drawings in the embodiments of the present invention. Obviously, the described embodiments are only some, not all, embodiments of the present invention. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without making creative efforts belong to the protection scope of the present invention.

[0045] An embodiment of the present invention provides a processing method, the method flow chart of the method is as follows figure 1 shown, including the following steps:

[0046] S10. Obtain the phone number of the current incoming call.

[0047] In this embodiment, the phone number of the current incoming phone is determined by reading the incoming data.

[0048] S20. Determine whether the phone number is in the harassing call data pool. The harassing ph...

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PUM

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Abstract

The present invention provides a processing method and apparatus. The method includes: obtaining a phone number of a current incoming call; determining whether the phone number is in a nuisance call data pool, where nuisance call numbers and type labels of the nuisance call numbers are stored in the nuisance call data pool; if the telephone number is in the nuisance call data pool, forwarding thecurrent incoming call according to a type label of the telephone number. Based on the present invention, the nuisance call can be intelligently processed according to the type label, so that unnecessary resource occupation for an agent system and an agent is avoided.

Description

technical field [0001] The present invention relates to the technical field of communications, and more specifically, to a processing method and device. Background technique [0002] In the call center business, harassing calls have always been a headache in the industry, which takes up a lot of agent systems and human resources. [0003] At this stage, harassing calls are generally dealt with simply, either they are all intercepted and not dealt with, or they are all connected to the agent system, which brings great trouble to the agent personnel. Contents of the invention [0004] In view of this, in order to solve the above problems, the present invention provides a processing method and device. The technical solution is as follows: [0005] A treatment method, said method comprising: [0006] Obtain the phone number of the current incoming call; [0007] Judging whether the phone number is in the harassing call data pool, the harassing phone number and the type tag...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04M3/22H04M3/523
CPCH04M3/2281H04M3/5235
Inventor 何胜
Owner BANK OF CHINA
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