Automatic question answering method and device

An automatic question answering and questioning technology, applied in the field of artificial intelligence, can solve problems such as difficult expansion, few covered scenes, clumsiness, etc., to achieve the effect of improving flexibility and user experience

Inactive Publication Date: 2019-03-26
PING AN TECH (SHENZHEN) CO LTD
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AI Technical Summary

Problems solved by technology

[0011] Therefore, this method is based on templates and rules, which is still very clumsy, covers fewer scenarios, and is difficult to expand

Method used

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  • Automatic question answering method and device
  • Automatic question answering method and device
  • Automatic question answering method and device

Examples

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Embodiment Construction

[0062] Reference will now be made in detail to exemplary embodiments, examples of which are illustrated in the accompanying drawings. When the following description refers to the accompanying drawings, the same numerals in different drawings refer to the same or similar elements unless otherwise indicated. The implementations described in the following exemplary examples do not represent all implementations consistent with the present invention. Rather, they are merely examples of apparatuses and methods consistent with aspects of the invention as recited in the appended claims.

[0063] figure 1 is a schematic diagram of an implementation environment involved in accordance with the present disclosure. The implementation environment includes: a question answering server 200 and at least one terminal 100 .

[0064]The terminal 100 may be an electronic device such as a smart phone, a tablet computer, a notebook computer, a desktop computer, etc., which can establish a network...

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Abstract

The invention relates to the technical field of artificial intelligence, in particular to an automatic question answering method and a device thereof, comprising the following steps of: constructing asemantic vector of an input question; Judging the semantic integrity of the input problem according to the semantic vector; If the semantics of the input problem is incomplete, predicting an omittedphrase in the input problem from the above corpus corresponding to the input problem by a semantic supplementary model; Obtaining reply information of the input question from a question answering database according to the semantically incomplete input question and the obtained omitted phrase. The method of depth learning is used to predict the omitted phrases according to the incomplete semanticsof the input question, and the response information of the input question can be obtained according to the predicted omitted phrases combined with the input question, so that the flexibility of automatic question answering can be improved and the user experience can be improved.

Description

technical field [0001] The present disclosure relates to the technical field of artificial intelligence, in particular to an automatic question answering method and device. Background technique [0002] At present, the customer service robot can only answer the semantically complete questions raised by the user, but the customer service robot cannot handle some questions that are omitted according to the above content. For example, the following dialogue: [0003] Client (user): What materials are required for the owner card [0004] Seat (customer service robot): the owner card needs xxx materials [0005] Client (user): How much is the annual fee? [0006] The customer service robot cannot obtain the corresponding answer to the question "how much is the annual fee" which is omitted based on the above. [0007] A solution to this type of problem in the prior art is to extract the topic of the current conversation through a template, and then transfer the topic to the ne...

Claims

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Application Information

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IPC IPC(8): G06F16/332G06F17/27G06Q30/00
CPCG06Q30/01G06F40/30
Inventor 许开河楼星雨王少军肖京
Owner PING AN TECH (SHENZHEN) CO LTD
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