Overtime referral method and system, computer equipment and readable storage medium

An intelligent and timely technology, applied in healthcare resources or facilities, promoting communication between doctors or patients, and equipment, etc., can solve problems such as increasing user waiting time and poor experience, and achieve good results and high referral efficiency Effect

Inactive Publication Date: 2019-04-16
北京春雨天下软件有限公司
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0003] In order to solve the problem that when users consult online medical problems, if the problem is difficult or there are few department doctors in the system, they w

Method used

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  • Overtime referral method and system, computer equipment and readable storage medium
  • Overtime referral method and system, computer equipment and readable storage medium
  • Overtime referral method and system, computer equipment and readable storage medium

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Embodiment Construction

[0049] The following will clearly and completely describe the technical solutions in the embodiments of the present invention with reference to the accompanying drawings in the embodiments of the present invention. Obviously, the described embodiments are only some, not all, embodiments of the present invention. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without making creative efforts belong to the protection scope of the present invention.

[0050] figure 1 A scene architecture diagram shown in the embodiment of the present invention is shown. It includes a first department 100 , a second department 200 and a server 300 . The second department 200 has a correlation with the first department 100 .

[0051] Both the first department 100 and the second department 200 have no less than one answering terminal.

[0052] The answering terminals in the first department 100 may be smart devices such as...

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PUM

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Abstract

The invention provides an overtime referral method and system, computer equipment and a readable storage medium. The method comprises the steps that medical questions which are sent to a first department are obtained; whether or not the medical questions are replied within a preset time length is judged, wherein the preset time length is determined according to the average satisfying level of users and a fixed time length or the first responding time of a certain number of replied questions; if not, the medical questions are sent to the first department again and a second department related tothe first department. The method has the advantages that the medical questions are distributed to other departments according to a judging result by judging whether or not the medical questions are replied within the preset time length; the preset time length is dynamic and is determined according to the average satisfying level of the users and the historical first replying time so that the feeling of the users and the question dealing capability of doctors can be taken into account together, and therefore the referral efficiency of the medical questions is higher, and the effect is better.

Description

technical field [0001] The present invention relates to the technical field of online medical consultation, and more specifically, relates to an overtime intelligent referral method, system, computer equipment and readable media. Background technique [0002] At present, in the field of online medical consultation technology, when a user asks a question through a web page or platform, the system will dispatch it to a minimum range of departments. If the question is difficult or there are few doctors in the department, the question cannot be answered in time , the user's waiting time continues to increase, and the experience is poor. Contents of the invention [0003] In order to solve the problem that when users consult online medical problems, if the problem is difficult or there are few department doctors in the system, they will not be able to get answers in time, increase the waiting time of users, and experience poor experience. Diagnostic method, system, computer de...

Claims

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Application Information

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IPC IPC(8): G16H40/20G16H80/00
CPCG16H40/20G16H80/00
Inventor 赵峰张金松李蕊曾柏毅
Owner 北京春雨天下软件有限公司
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