Service process breakpoint repairing method and device, computer equipment and storage medium

Abstract

The invention relates to the field of service process optimization, in particular to a sservice process breakpoint repairing method and device, computer equipment and a storage medium. The method comprises the steps of collecting historical service process breakpoints, and determining corresponding service process breakpoint identifiers according to the historical service process breakpoints; obtaining service process operation data reported by a client, wherein the service process operation data comprises a corresponding behavior data identifier; monitoring a behavior data identifier of the service process operation data according to the service process breakpoint identifier; if it is monitored that the behavior data identifier of the service process operation data is matched with the service process breakpoint identifier, determining that the service process operation data is a service process breakpoint corresponding to the service process breakpoint identifier; querying a preset instruction library, and obtaining a repair instruction corresponding to the service process breakpoint; and sending the repair instruction to the client, so as to enable the client to execute a repairoperation corresponding to the repair instruction. By adopting the method, the service processing efficiency is improved.

Description

technical field [0001] The present application relates to the technical field of data processing, in particular to a business process breakpoint repair method, device, computer equipment and storage medium. Background technique [0002] With the rapid development of Internet technology, more and more services appear in front of users in an intelligent form, and users can complete the corresponding business process online through smart terminals such as mobile phones. [0003] At present, when users operate business processes through smart terminals such as mobile phones, there may be operation interruptions or misoperations, resulting in business process breakpoints, which can only be discovered through passive monitoring, such as checking business process records afterwards Only then can it be discovered. However, the business process breakpoint cannot be solved in time through passive monitoring, causing users to exit and re-operate the corresponding business processing p...

AI Technical Summary

Problems solved by technology

[0003]Currently, when users operate business processes through smart terminals such as mobile phones, there may be operation interruptions or misoperations, resulting in business process breakpoints. It can only be discovered through passive monitoring, for example, it can only be discovered by detecting business processing records after the event

However, the business process breakpoints cannot be resolved in time through passive monitoring, causing users to exit and re-operate the corresponding business process, seriously affecting the efficiency of business processing

Images