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Method and device for improving session quality, medium and electronic equipment

A technology of quality and quality parameters, applied in electrical digital data processing, special data processing applications, instruments, etc., can solve problems such as business loss

Active Publication Date: 2020-03-24
KE COM (BEIJING) TECHNOLOGY CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0002] For some businesses, conversations often have an impact on the results of the business. For example, during the conversation between customer service and users, inappropriate words of customer service may cause user dissatisfaction, which may cause users to end the conversation with customer service prematurely. , thereby depriving the business of the possibility of achieving its purpose

Method used

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  • Method and device for improving session quality, medium and electronic equipment
  • Method and device for improving session quality, medium and electronic equipment
  • Method and device for improving session quality, medium and electronic equipment

Examples

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Embodiment Construction

[0044] Example embodiments according to the present disclosure will be described in detail below with reference to the accompanying drawings. Apparently, the described embodiments are only some of the embodiments of the present disclosure, rather than all the embodiments of the present disclosure, and it should be understood that the present disclosure is not limited by the exemplary embodiments described here.

[0045] It should be noted that relative arrangements of components and steps, numerical expressions and numerical values ​​set forth in these embodiments do not limit the scope of the present disclosure unless specifically stated otherwise.

[0046] Those skilled in the art can understand that terms such as "first" and "second" in the embodiments of the present disclosure are only used to distinguish different steps, devices or modules, etc. necessary logical sequence. It should also be understood that in the embodiments of the present disclosure, "plurality" may ref...

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Abstract

The invention discloses a method and device for improving session quality, a medium and electronic equipment. The method comprises the following steps: obtaining emotion information of session sentences of a predetermined session party in a plurality of sessions; determining respective quality parameters of the plurality of sessions according to the emotion information of the session sentences; according to the respective quality parameters of the plurality of sessions, determining respective quality categories of the plurality of sessions; and determining session feature distribution information of a predetermined session party according to the emotion information of the session sentences of the predetermined session party in the sessions belonging to the same quality category. Accordingto the technical scheme provided by the invention, the session quality of the predetermined session party is improved, so that the service is promoted to achieve the purpose.

Description

technical field [0001] The present disclosure relates to conversation technology, in particular to a method for improving conversation quality, a device for improving conversation quality, a storage medium, and an electronic device. Background technique [0002] For some businesses, conversations often have an impact on the results of the business. For example, during a conversation between customer service and users, inappropriate language used by customer service may cause dissatisfaction among users, which may cause users to end the conversation with customer service prematurely. , thereby depriving the business of the possibility of achieving its purpose. [0003] How to improve the quality of the conversation so that the service can achieve its ultimate goal is a technical issue worthy of attention. Contents of the invention [0004] In order to solve the above-mentioned technical problems, the present disclosure is proposed. Embodiments of the present disclosure pr...

Claims

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Application Information

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IPC IPC(8): G06F16/35G06F16/33G06F16/332
CPCG06F16/3329G06F16/3344G06F16/35
Inventor 杨蕴凯
Owner KE COM (BEIJING) TECHNOLOGY CO LTD
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