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Method, device, medium and electronic equipment for improving session quality

A quality and quality parameter technology, applied in the direction of electronic digital data processing, special data processing applications, text database query, etc., can solve problems such as business loss, achieve the effect of improving conversation quality and promoting business realization

Active Publication Date: 2021-07-16
KE COM (BEIJING) TECHNOLOGY CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0002] For some businesses, conversations often have an impact on the results of the business. For example, during the conversation between customer service and users, inappropriate words of customer service may cause user dissatisfaction, which may cause users to end the conversation with customer service prematurely. , thereby depriving the business of the possibility of achieving its purpose

Method used

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  • Method, device, medium and electronic equipment for improving session quality
  • Method, device, medium and electronic equipment for improving session quality
  • Method, device, medium and electronic equipment for improving session quality

Examples

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Embodiment Construction

[0044] Example embodiments according to the present disclosure will be described in detail below with reference to the accompanying drawings. Apparently, the described embodiments are only some of the embodiments of the present disclosure, rather than all the embodiments of the present disclosure, and it should be understood that the present disclosure is not limited by the exemplary embodiments described here.

[0045] It should be noted that relative arrangements of components and steps, numerical expressions and numerical values ​​set forth in these embodiments do not limit the scope of the present disclosure unless specifically stated otherwise.

[0046] Those skilled in the art can understand that terms such as "first" and "second" in the embodiments of the present disclosure are only used to distinguish different steps, devices or modules, etc. necessary logical sequence. It should also be understood that in the embodiments of the present disclosure, "plurality" may ref...

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Abstract

A method, device, medium and electronic equipment for improving session quality are disclosed. The method includes: obtaining the emotional information of the conversational sentences of the predetermined conversational parties in the multiple conversations; according to the emotional information of the conversational sentences, determining the respective quality parameters of the multiple conversations; according to the respective quality parameters of the multiple conversations Parameters to determine the quality category to which each of the multiple conversations belongs; according to the emotional information of the conversation statement of the predetermined conversation party in each conversation belonging to the same quality category, determine the conversation feature distribution information of the predetermined conversation party. The technical solution provided by the present disclosure is beneficial to improving the conversation quality of the predetermined conversation party, thereby facilitating the service to realize its purpose.

Description

technical field [0001] The present disclosure relates to conversation technology, in particular to a method for improving conversation quality, a device for improving conversation quality, a storage medium, and an electronic device. Background technique [0002] For some businesses, conversations often have an impact on the results of the business. For example, during a conversation between customer service and users, inappropriate language used by customer service may cause dissatisfaction among users, which may cause users to end the conversation with customer service prematurely. , thereby depriving the business of the possibility of achieving its purpose. [0003] How to improve the quality of the conversation so that the service can achieve its ultimate goal is a technical issue worthy of attention. Contents of the invention [0004] In order to solve the above-mentioned technical problems, the present disclosure is proposed. Embodiments of the present disclosure pr...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): G06F16/35G06F16/33G06F16/332
CPCG06F16/3329G06F16/3344G06F16/35
Inventor 杨蕴凯
Owner KE COM (BEIJING) TECHNOLOGY CO LTD
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