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Text processing method and device

A text processing and text technology, applied in the field of intelligent customer service system, can solve problems such as limited Q&A effect, poor computing performance of intelligent customer service system, etc., to achieve the effect of improving Q&A effect, reducing human intervention, and improving performance

Pending Publication Date: 2020-09-15
BEIJING SINOVOICE TECH CO LTD
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Problems solved by technology

[0003] The embodiment of the present invention provides a text processing method and device to solve the problems of poor computing performance and limited question-and-answer effect of the intelligent customer service system in the prior art

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Embodiment Construction

[0027] The following will clearly and completely describe the technical solutions in the embodiments of the present invention with reference to the accompanying drawings in the embodiments of the present invention. Obviously, the described embodiments are some of the embodiments of the present invention, but not all of them. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without creative efforts fall within the protection scope of the present invention.

[0028] refer to figure 1 , shows a flow chart of the steps of a text processing method of the present invention, the method is applied to an intelligent customer service system, and the intelligent customer service system includes a central control module and at least two question-and-answer modules.

[0029] figure 2 A schematic structural diagram of an intelligent customer service system according to an embodiment of the present invention is shown....

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Abstract

The embodiment of the invention provides a text processing method and device, and the text processing method comprises the steps that a central control module in an intelligent customer service systemreceives an input text, and determines a first question and answer module matched with the input text from at least two question and answer modules according to the input text; the central control module sends the input text to the first question-answering module and obtains a first answer and a first confidence coefficient returned by the first question-answering module; and under the conditionthat the first confidence degree meets a preset condition, the central control module takes the first answer as a target answer and outputs the target answer. Thus, according to the embodiment of theinvention, the received input text is sent to the matched first question and answer module, so that each input question is only distributed to one specific question and answer module, and the performance of the intelligent customer service system can be improved, and operation resources are saved; meanwhile, the question-answering module does not need to be cut, and the question-answering effect can be improved, and human intervention is reduced.

Description

technical field [0001] The invention relates to the field of intelligent customer service systems, in particular to a text processing method and device. Background technique [0002] At present, intelligent customer service systems are widely used in knowledge management, automatic question answering systems, reasoning and other industries, and can be used to answer different forms of questions. The intelligent question answering process in the prior art is often: after the intelligent customer service system receives a question, it sends the question to all question answering modules in the system for simultaneous processing, and after obtaining the answer and confidence returned by each question answering module, Among them, the answer with the highest confidence is selected as the optimal answer and returned to the user. However, the parallel processing of multiple question and answer modules makes the intelligent customer service system consume a lot of resources and de...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F16/332
CPCG06F16/3329
Inventor 左充李健武卫东
Owner BEIJING SINOVOICE TECH CO LTD
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