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Intelligent coordination service method and system

A service method and technology of service system, applied in the field of intelligent coordination service method and system, can solve the problems of passive management mode, unsatisfactory user experience, waste of service robot performance, etc., achieve intelligent service level, and relieve anxiety of waiting , Improve the effect of customer experience

Pending Publication Date: 2021-11-12
INDUSTRIAL AND COMMERCIAL BANK OF CHINA
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0003] However, during the use of service robots, the management mode is still relatively passive, and users need to actively ask questions or apply to obtain relevant services; thus, the user experience does not meet expectations, and there is also a large waste of service robot performance

Method used

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  • Intelligent coordination service method and system
  • Intelligent coordination service method and system

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Embodiment Construction

[0030] The implementation of the present invention will be described in detail below in conjunction with the accompanying drawings and examples, so as to fully understand and implement the process of how to apply technical means to solve technical problems and achieve technical effects in the present invention. It should be noted that, as long as there is no conflict, each embodiment and each feature of each embodiment in the present invention can be combined with each other, and the formed technical solutions are all within the protection scope of the present invention.

[0031] In addition, the steps shown in the flow diagrams of the figures may be performed in a computer system, such as a set of computer-executable instructions, and, although a logical order is shown in the flow diagrams, in some cases, the sequence may be different. The steps shown or described are performed in the order herein.

[0032] Please refer to figure 1 As shown, an intelligent coordination servi...

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PUM

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Abstract

The invention provides an intelligent coordination service method and system, and relates to the field of man-machine interaction. The intelligent coordination service method and system can be applied to the financial field and other fields. The method comprises the following steps: obtaining first face information and position information of each user in a preset area through an edge computing technology, and generating identification information according to the first face information; monitoring according to the identification information and the position information to obtain moving track information of each user in a preset period; obtaining service robot information meeting a preset condition in a preset area through screening according to the moving track information; calling a corresponding service robot to move to a corresponding user position according to the service robot information and the moving track information, and collecting second face information of a corresponding user; and comparing the first face information with the second face information, and initiating a service to the corresponding user according to a comparison result.

Description

technical field [0001] The invention relates to the field of human-computer interaction, and can be applied to the financial field and other fields, in particular to an intelligent coordination service method and system. Background technique [0002] In the existing technology, service robot technology has been applied to more and more scenarios. The collaborative use of service robots and traditional staff can greatly improve work efficiency and reduce operating costs. Therefore, related industries and most smart outlets have already Introduce service robots as staff assistants to answer customer questions or serve customers, enlivening the atmosphere of outlets. [0003] However, during the use of service robots, the management mode is still relatively passive, and users need to actively ask questions or apply to obtain relevant services; thus, the user experience does not meet expectations, and there is a large waste of service robot performance. [0004] For this reason...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): B25J11/00B25J9/16G06K9/00
CPCB25J11/008B25J9/161B25J9/1661B25J9/1679
Inventor 向雪萍李振宇
Owner INDUSTRIAL AND COMMERCIAL BANK OF CHINA
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