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Customer relationship management system based on intelligent analysis technology

A technology of customer relationship management and intelligent analysis, applied in the field of customer relationship management system, can solve problems such as targeted services cannot be followed up in time, no customer relationship correction and update, and overall customer portraits are not accurate, so as to improve diversity and comprehensiveness Sexuality, good classification and management, and accurate overall portrait effect

Active Publication Date: 2021-12-21
GUANGDONG TELECOM ENG
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  • Abstract
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AI Technical Summary

Problems solved by technology

[0004] The purpose of the present invention is to provide a customer relationship management system based on intelligent analysis technology to solve the following technical problems: the customer’s portrait is not analyzed from different aspects, so that the overall portrait of the customer is not accurate; the real-time customer relationship is not combined with historical data. Correction and update, so that targeted services cannot be followed up in time

Method used

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  • Customer relationship management system based on intelligent analysis technology

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Embodiment Construction

[0048] The following will clearly and completely describe the technical solutions in the embodiments of the present invention with reference to the accompanying drawings in the embodiments of the present invention. Obviously, the described embodiments are only some, not all, embodiments of the present invention. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without creative efforts fall within the protection scope of the present invention.

[0049] see figure 1 , the present invention is a customer relationship management system based on intelligent analysis technology, including a customer information module, a static analysis module, a dynamic analysis module, a matching training module, a dynamic prompt module, a database and a display module;

[0050] According to the relationship with customers and the attributes and development of customers, the present invention manages and displays the relation...

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Abstract

The invention discloses a customer relationship management system based on an intelligent analysis technology, which belongs to the technical field of intelligent analysis and comprises a customer information module, a static analysis module, a dynamic analysis module, a matching training module and a dynamic prompt module. The customer information module is used for collecting static information and dynamic information of a customer, wherein the static information comprises the field, the business range, the net profit and the total number of employees of the customer, and the dynamic information comprises contact data, development data and event data of the customer. The static analysis module obtains and updates a static portrait of the customer in real time according to the static information to obtain a first portrait set. The dynamic analysis module obtains and updates a dynamic portrait of the customer in real time according to the dynamic information to obtain a second portrait set. The system is used for solving the technical problem of poor customer relationship management effect in the existing scheme.

Description

technical field [0001] The invention relates to the field of intelligent analysis technology, in particular to a customer relationship management system based on intelligent analysis technology. Background technique [0002] Customer relationship management is a new management concept aimed at improving the relationship between enterprises and customers. The value innovation strategy is based on the customer's feelings about value, and by providing products with high added value, it can bring more value enjoyment to customers and win customers; it can be said that the use of value innovation strategy in the process of enterprise customer relationship management can provide It increases the weight of competition. [0003] In the existing scheme, when obtaining the relationship between customers and contacts, between customers and business opportunities, between customers and major events of customers, between customer contacts and customer visits, only a single text or data ...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q30/02G06K9/62
CPCG06Q30/0201G06F18/24
Inventor 郭滢泽李展鹏罗伟浩李鸿运董思含吴淦浩
Owner GUANGDONG TELECOM ENG
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