140 results about "Line of business" patented technology

A web-based Community Knowledge System (CKS), including member community features, content management system features and custom features for specific lines of business or industries.

An analytics engine receives real-time statistics from a set of virtual machines supporting a line of business (LOB) application. The statistics relate to computing resource utilization and are used by the analytics engine to generate a prediction of demand for the LOB application in order to dynamically control the provisioning of virtual machines to support the LOB application.

A method and computer system for generating historical claims loss data reports is disclosed. A method and computer system allows a user, via the Internet and facsimile authorization procedures, to obtain electronic historical claims loss data reports. A server Website, after obtaining the proper information from the user, queries insurance carriers databases, generates the reports, and distributes the reports. The reports are comprehensive; they provide summary reports which combine loss run data from a plurality of insurance carriers and they provide detail reports which disclose the details of each claim for each line of business..

A system for real-time resource scheduling comprising a hosted line-of-business software application for service providers operating in various industry verticals; a central data center; an in-store web-based calendar for service provider employees; a web-based calendar for service provider customers; and a mobile customer scheduling interface; wherein the central data center comprises a data store that comprises a master database and a plurality of service provider chain databases; the master database contains metadata of all service provider chain databases housed in the data store; the master database contains user accounts for customers who make reservations with any of the service providers; each service provider has a service provider chain database that is specific to that service provider; each service provider creates and maintains all resource scheduling information for its own human and non-human resources; and no data is shared between service providers.

A tool for assisting end-users to comply with complex sales tax compliance requirements by electronically preparing a tax return by dynamically creating and providing to each end-user a first data input page having input fields relating only to types and categories of tax for which each end-user's line of business is required to report while suppressing presentation to the end-user data fields which are related to tax types which are not required to be reported or collected for the end-user's line of business. Using the streamlined input page, the end-user only provides the relevant data values and avoids seeing or worrying about irrelevant input values. The tool then electronically prepares one or more tax return forms or data files, and optionally submits those to an electronic server corresponding to the tax authority for the appropriate jurisdiction(s) or produces a paper return.

The present invention provides a framework to facilitate interoperability and interactions with a plurality of line-of-business (LOB) applications. In particular, maps are populated with application or system design information such as semantic and technical data. The maps are subsequently employed by the framework to enable users to interact with common and consistent semantic terminologies over a common and consistent implementation technology. Consequently, users and / or client data applications are able interact effortlessly with semantically meaningful data from a plurality of heterogeneous LOB sources.

The invention provides an artificial-intelligence auxiliary interrogation diagnosis system which comprises a corpus training module, a question classification module, a chat processing module, an automatic response module for medical commonsense questions and an interrogation diagnosis interaction module, wherein the corpus training module automatically extracts a patient's illness sign information, treatment and medicine use information and diagnosis suggestion information in historical conversations between a doctor and the patient, semantic representation is conducted according to the various types of extracted information, the information is converted into numerical vectors, training learning is conducted on the numerical vectors, and a diagnosis model which contains relations between the illness sign information existing in historical doctor-patient interactions and the doctor's diagnosis suggestions is obtained; and the question classification module judges and classifies information consulted by the patient into an online interrogation diagnosis question or a question outside the interrogation diagnosis service scope or a medical commonsense question, and the questions are answered by the interrogation diagnosis interaction module, the chat processing module and the automatic response module of the medical commonsense question respectively. The system is characterized in that by various models obtained through training, an interrogation diagnosis mechanism can be learned independently and perfected; and system universality and diagnosis accuracy are increased.

The present invention provides a system and method of providing electronic access to one or more documents. In one embodiment, a storage device retains eligibility information relating to each document. Eligibility information provides the system with information such as the document type, the applicable line of business, governmental regulations, time sensitive information, and security requirements. If a given document is determined to be eligible, the processing unit of the present invention retrieves one or more preference instructions provided by the customer. The preference instructions are reviewed to confirm 1) whether the customer has authorized electronic access to a given document and 2) the mode of electronic transmission favored by the customer. In one embodiment, the present invention is connected to a computer network such that the customer may be provided electronic access to his or her documents through a web interface.

A synchronization method is arranged to permit synchronization between a productivity suite application and a line of business (LOB) application such as a Customer Relation Management or CRM application. Requests are sent from the productivity suite application to the LOB application via a web service call to update, delete, or create a new entity in the LOB application. The LOB application extracts each request from received web service calls, where the request can be provided in an XML data representation. Requests are communicated to the productivity suite application via control messages that are embedded in an email to update, delete, or create an item in the productivity suite application, where the item is associated with a LOB entity. The control messages are hidden from the user, and extracted from the email message for evaluation, conflict resolution, property promotion and binding between the LOB entity and the productivity suite application item.

A method, system, and computer program product for determining a business level metric for assessing the impact of performance degradation of IT components upon the revenue stream of an entity is provided. In one embodiment, the business level metric is determined by determining business functions that comprises a revenue stream for a line of business. Weights are then assigned to each business function, wherein the weights indicate the relative importance of each business function in relation to the other business functions. For each business function, the business processes that enable the completion of a specific business function are determined and weights. For each business process, critical service points for measuring the performance of supporting information technology components for the business process are determined and weights are assigned. The critical service points are then monitored and a partial business level metric raw score is determined.

Providing information management in a networked environment. Information management provides services such as data protection, backup, retention, compliance, etc., by classifying the objects and / or infrastructure of an entity according to its value to the entity. Information management begins by discovering the data in a network and by discovering the servers and services operating in a network. Next, the data is classified according to rules that can be set by the entity, by the line of business within the entity, by regulation, and the like. Often, classification includes the collection and / or generation of metadata. After the data is classified, service level objectives can be identified and mapped to service levels. After service levels are selected, the corresponding actions can be orchestrated such that the objects of the entity received the selected services in the service level.

A computer-based method for defining an enterprise organisation providing electronic document security. Enterprise elements of management groups are defined to correspond with an area of accountability, each group having one of several types, including “line of business”, “key results area”, and “senior management”. Each group has several subgroups, including “group head”, “administrative assistant” and “direct report”. Employees are assigned to one or more management group and subgroup, and management groups are related to each other to represent the organisation hierarchy. Groups may be related as “reports to”, “services”, or other defined relationships. Documents are defined having document content and properties. The properties include owning and related management groups. Access to the document is declared so that employees have a level of access based on membership of one or more groups.

Merging data from LOB applications into document templates within productivity applications without the need for custom programming is provided. A document template within a productivity application is provided, and an XML schema is attached to the document template. The XML schema allows the LOB application data to be modeled generically using a business object paradigm. Meta-data is accessed from the LOB application. Using the attached XML schema, a user may mark-up the document template with schema nodes corresponding to the meta-data from the LOB application. Data from the LOB application may then be accessed and merged into the schema nodes, creating a data-merged document. Data may be further interactively merged from the LOB application into the data-merged document.

According to some embodiments, a method receives a request for contact information associated with a customer. The method determines a plurality of contact values associated with the customer. The plurality of contact values include a first set of contact values that a first line of business associates with the customer and a second set of contact values that a second line of business associates with the customer. The method determines priority information associated with each contact value. In response to the request for contact information, the method communicates one or more of the contact values. For each contact value being communicated, the method communicates at least some of the priority information associated with the each contact value being communicated.

Systems and methods automate and manage electronic communications to multiple entities in the insurance industry, particularly between agents / brokers and insurance companies / insurers. Logical relationships are defined, allowing multi-casting of electronic messages and / or documents to appropriate entities (e.g., underwriters of an insurer). Such may be targeted to all or some portion of underwriters with which an agent or broker has an existing relationship. Such may be targeted based on lines of business. Where the message is a request for policy pricing, the correspondence may set out certain details of the policy and may attach one or more electronic documents related to the same request. Correspondence including the same request for policy pricing may automatically be sent out to each of the selected insurers or underwriters by the agent selecting an icon or button.

A global reconciliation software tool is provided to standardize reconciliation processes across various corporate lines of business. The reconciliation tool provides standard templates for entering transaction and account data. In this manner, open accounting items are more readily identified and reconciled. The software tool includes a plurality of components allowing for greater scalability and operability across various computer systems and accounting programs.

A method and systems comprising cognitive intelligent automation systems (CIASFABI©), that transforms any customer's information systems to provide actionable business intelligence at every stage of the evolution to the ultimate target system, the best in class in the industry at any stage 24×7, seamlessly, similar to autonomous cars except in this case, information systems that run your business—eCommerce, ERP, CRM, Analytics etc., always adjusting to internal and external events to take advantage of opportunity, to provide 24×7 Reports, Checklists, Roadmaps and advice on Strategic, tactical and operational execution, on all areas / lines of the business (LoBs):—ecommerce, ERP, CRM, BW / BI, Product life cycle management (PLM), LoB, Products & Services, Infrastructure, corporate vulnerability while ensuring the corporate mission, culture, history and image are well protected and nourished supporting Executive management, C level executes, end-to-end Lines of Business (LOB), senior management and Board of DirectorsThe automation system is amenable to learn further by neural networks, Artificial Intelligence, Machine Language / Robotic Process Automation Scripts (Bots), In Memory computing technology (e.g. SAP S4HANA), Internet of Things and different adapter & sensors, adjusting the customer's information systems autonomously.

A computer implemented method and system for insurance enterprise management and data acquisition and communication has an enterprise service bus and semantic model for communicating across different insurance businesses to retrieve data common to one service. The system and method utilizes a semantic model under a service oriented architecture which facilitates an insurance administration suite that supports user configuration of modules for use across a plurality of insurance business functions and lines. The integrated insurance administration suite supports insurance workflow management by allowing a user to configure modules to meet the needs of an insurance carrier. Insurance administration suite modules have functionality for policy, claims, billing, collections, financials, distribution, business intelligence, and reinsurance. Modules may be implemented as an integrated, enterprise solution for all lines of business that a carrier handles. The configuration features and functionality allows the entire suite to be adapted to meet the needs of the enterprise.

Systems and methods automate and manage the workflow within the insurance industry, including the development of line of business task lists and task scheduling for insurance agents, insurance brokers, insurance underwriters, and insurance carriers. Tasks are selected based on a selected line of business and due dates for each task are determined based times allocated precedent to an engagement due date or subsequent to a task list creation date.

A method and apparatus for producing predictive performance and capacity information employing a type of factory to reduce the ongoing cost of providing simulation models to answer questions raised by the various business entities is provided. To achieve this, a continual process for providing on-going performance information is provided. The core concept is the development and long-term reuse of component models to create other, more broadly scoped performance models. This requires the implementation of standard simulation model constructs to facilitate reuse, processes for the development of models and their use by clients, and a stable yet flexible repository for component models. The invention comprises processes, standards, templates, and software tools that implement a performance service that consists of the long term maintenance of predictive performance models for repeated use by lines of business to provide capacity planning information.

A customer information management system which enables integration of data across lines of business that classify data using distinct formats. In the system, a plurality of lines of business are in communication with one another and with a customer server. A customer information model produces a common classification format used by the customer server. Adapters at each line of business translate information between the format used by the customer server and the format used by the respective line of business. In use, the customer server may glean information from all of the lines of business and produce detailed data stores about customers. A first line of business may also obtain information from a second line of business by making a request through the customer server.

The method includes steps: (1) building virtual interface between virtual exchanger and IP forwarding module; (2) virtual interface processes data from users at virtual interface side, and processed data through IP forwarding module to send to IP public network; (3) virtual interface processes data from IP public network forwarded by IP forwarding module; and the processed data through virtual exchanger to send to users at virtual exchanger side. The invention expands service range of exchanger system, reduces port resources of device engaged by VPLS user when the VPLS user accesses public network. Benefits are: increasing earnings means of operation company, and difficulties of building VPLS through VS.

The invention discloses a bank branch recommendation method which includes the steps: (1) acquiring branch information of each branch and environmental information in real time; (2) determining a recommendation result and performing recommendation according to a received user request, the branch information of each branch and the environmental information. The branch information includes the position of the corresponding branch, the number of open service counters, service scopes, service evaluation, the current number of queuers and service varieties of the queuers, the environmental information includes traffic conditions and weather conditions, and the user request includes the type of a service to be handled of a user and a current request position. Branches are recommended according to the environmental information and the branch information of all the branches, the obtained recommendation result is more referable, the user selects one branch as a target branch for handling the service according to the recommendation result and further can be effectively guided to the branch for handling the service with short waiting time, and on-site waiting time of the user at the branch is greatly reduced.

The invention relates to a bank VIP customer service system with intelligent face recognition and a method. The service system comprises a face background database and a business system database, wherein the face background database and the business system database are connected through a line; the face background database is connected with a first TCP / TP communication module through a line, and the first TCP / TP communication module is connected with two face recognition instruments through lines; and the business system database is connected with a second TCP / TP communication module through a line, and the second TCP / TP communication module is connected with a customer manager working machine through a line. The service method comprises the following steps: 1) registering a face template of a VIP customer; 2) authenticating the identity of the VIP customer; 3) calling the reservation information of a VIP customer business; and 4) transacting the VIP customer business. The invention has the beneficial effects that the business can be directly transacted, waiting time of a customer is shortened, and the comfort and loyalty of the customer are improved; and the VIP customer manager can conveniently grasp the customer business range, thereby making coping preparation.

A system and method is provided that generates an index, providing predictive and actionable intelligence to ensure that a Technology Infrastructure Group (TIG) makes tactical and strategic decisions in support of needs of customers. The invention measures overall health of an infrastructure, specifically with respect to how efficiently various services meet demand placed upon capacity by various Lines of Business. The invention provides an overall assessment of infrastructure capacity management and drills down to various services, components, subcomponents, etc. The invention provides a forecasting tool in which estimates made are not based only upon business forecasts provided by each Line of Business, but also upon forecasts developed by correlating external indicators with historical business volumes. Historical forecasts are compared to actual values to derive a confidence factor used for weighting future Line of Business forecasts. The combined, weighted forecasts obtained are more robust than any individual forecasts on their own.

The invention relates to network information safety in the technical field of computers, and provides a citizen individual information protection online shopping technology based on a logistics network by fully using the characteristics that operation sites of the logistics network are large in number and distributed widely combined with the huge demands of online shopping of citizens. Individual information safety of the citizens in the online shopping process is fully protected by means of a public key system. The individual information protection online shopping technology is beneficial for further expanding the business range of an express delivery logistics enterprise, creating new profit growth points, further promoting the sale of network commodities and merging sale business of legal special product industries into a network shopping platform. According to the provided technical scheme, the state administration law enforcement agency can fully get involved in survey sale information and logistics information of the commodities if necessary, no obstacle is caused on law enforcement, and it can be avoided that illegal transaction breaks away from law supervision and management by means of a network sale platform.

A method and system support an interaction of a user with a self service application via a self service access terminal, which may be a mobile device. The user employs the self service access terminal to navigate a decision tree associated with the self service application. When the user reaches a point in the decision tree which indicates that an agent-assisted service session should be initiated between the user and a human agent, the voice call may be initiated and data associated with the interaction with the self service application is communicated to an agent computer which displays the data to the human agent who handles the voice call. The data may include user data, environmental data, line-of-business data pertaining to the user, and / or data indicating the path on the decision tree which the user traversed prior to the voice call.