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a customer contact and database technology, applied in the field of customer contact databases, can solve the problems of a large number of unsuccessful attempts, and achieve the effect of reducing the disadvantages and eliminating the problems of known customer contact databases
Inactive Publication Date: 2012-09-06
BANK OF AMERICA CORP
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[0003]In accordance with the present invention, disadvantages and problems a
Problems solved by technology
Known customer contact databases store limited types of information.
Accordingly, attempts to contact a customer using conta
Method used
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[0011]Embodiments of the present invention and its advantages are best understood by referring to FIGS. 1 through 3 of the drawings, like numerals being used for like and corresponding parts of the various drawings.
[0012]Banks, financial institutions, and other businesses maintain customer contact databases that contain customer contact information including, for example, phone numbers, street addresses, and / or e-mail addresses associated with customers. The businesses use the contact information to contact the customers for the purpose of offering new products, collecting late payments, and so on. Known customer contact databases store limited types of information. Accordingly, attempts to contact a customer using contact information provided by known customer contact databases may result in a relatively high number of unsuccessful attempts. The teachings of the disclosure recognize that it would be desirable to provide detailed information regarding ways to contact the customer to...
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Abstract
According to some embodiments, a method receives a request for contact information associated with a customer. The method determines a plurality of contact values associated with the customer. The plurality of contact values include a first set of contact values that a first line of business associates with the customer and a second set of contact values that a second line of business associates with the customer. The method determines priority information associated with each contact value. In response to the request for contact information, the method communicates one or more of the contact values. For each contact value being communicated, the method communicates at least some of the priority information associated with the each contact value being communicated.
Description
TECHNICAL FIELD OF THE INVENTION[0001]The present invention relates generally to customer contact databases and more specifically to providing a centralized customer contact database.BACKGROUND OF THE INVENTION[0002]Banks, financial institutions, and other businesses maintain customer contact databases that contain customer contact information, such as phone numbers, street addresses, and / or e-mail addresses associated with customers. The businesses use the contact information to contact the customers for the purpose of offering new products, collecting late payments, and so on. Known customer contact databases store limited types of information. Accordingly, attempts to contact a customer using contact information provided by known customer contact databases may result in a relatively high number of unsuccessful attempts.SUMMARY OF THE INVENTION[0003]In accordance with the present invention, disadvantages and problems associated with known customer contact databases may be reduced ...
Claims
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Application Information
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IPC IPC(8): G06Q10/00
CPCG06Q10/107G06Q30/0201H05K13/0486
Inventor CARWILE, JR., DENNIS WAYNEROE, MATHEW TIMOTHYDICAPRIO, ADAM ANTHONYPERMAR, GREGORY VINCENTTHOMAS, SCOTT STEPHENO'BRIEN, MICHAEL JOHNDENSMORE, LARRY RAYARCINIEGA, EDWARD ELIASNOLES, HELEN RAMSEYBASHER, KELLIE MARIEHELLER, RYAN SCOTTMCLAUGHLIN, ROBERT JOHNMCCAIN, JENNIFER LEIGHCOLEMAN, MELODEEEDWARDS, JEANNE CAROLEMILLER, DAN R.SCHNEEWEIS, STEPHEN MARKKEENER, HAROLD COOPER
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