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Auction method and terminal

An auction and technician technology, applied in the field of auction methods and terminals, can solve problems such as the lack of effective incentive methods to stimulate technicians, unfair technician scheduling, and low order dispatch efficiency, so as to improve order dispatch efficiency and customer experience, increase revenue, boosting effect

Pending Publication Date: 2022-04-29
FUJIAN STAR NET EVIDEO INFORMATION SYST CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

In the current foot massage and health care industry, the selection of technicians is basically manually dispatched by the site technician administrator. When the assigned technicians do not meet customer expectations, frequent replacement of technicians is required to meet customer needs, resulting in low order efficiency and The problem of poor customer experience, and manual scheduling has the trouble of unfair scheduling of technicians
At the same time, there is currently no platform for technicians to show themselves, and no effective incentives for technicians to improve their skills

Method used

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  • Auction method and terminal
  • Auction method and terminal
  • Auction method and terminal

Examples

Experimental program
Comparison scheme
Effect test

Embodiment 1

[0049] Please refer to Figure 1 to Figure 2 , Embodiment 1 of the present invention is:

[0050] A bidding method, comprising the steps of:

[0051] S1. Display the service status of each technician, the specified auction duration, technician information, technician level and current auction status.

[0052] In this example, if figure 2 As shown, boxes of different levels are set up in the service place, and the customer level corresponding to the VIP box is a VIP customer. Each box can enter the technician bidding module through voice or remote control operation. The number of technicians in a place is n, and there are m ordinary boxes and p VIP boxes in a place. The number of boxes being used at the same time in a place may be all or part, and there may be multiple users using the technician bidding module at the same time. , and bid for a certain technician at the same time. It is also possible to bid on multiple technicians for the same client at the same time. In ...

Embodiment 2

[0077] Please refer to Figure 1 to Figure 2 , the second embodiment of the present invention is:

[0078] A bidding method, on the basis of the first embodiment above, the weighting coefficient also includes the approval coefficient of the first technician, and at the same time, it also includes the following steps:

[0079] During the bidding time, update the information of all bidding customers participating in the first technician to the first technician in real time;

[0080] And receive the approval degree of the first technician to any bidding client in real time or the individual self-introduction information of the first technician to any bidding client, and send the individual self-introduction information to the corresponding bidding client.

[0081] That is to say, in this embodiment, a technician’s anti-selection mechanism for customers is also introduced, including coefficients corresponding to the degree of approval of different customers by technicians and sep...

Embodiment 3

[0083] Please refer to image 3 , Embodiment three of the present invention is:

[0084] A bidding terminal 1 includes a memory 3, a processor 2, and a computer program stored in the memory 3 and operable on the processor 2. When the processor 2 executes the computer program, the steps of the first or second embodiment above are realized.

[0085] In summary, the bidding method and terminal provided by the present invention have the following advantages:

[0086] 1. The customer will bid for the service technician, so that the service technician can meet the customer's expectations, thereby improving the dispatch efficiency and customer experience;

[0087] 2. The scheduling of technicians is directly related to the choice of customers, rather than artificial scheduling assignments, thus ensuring the fairness of technician scheduling;

[0088] 3. Through the customer's bidding and setting the corresponding bidding rules, such as the setting of the bidding time, the setting o...

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Abstract

The invention discloses an auction method and terminal, and the method comprises the steps: receiving an auction request for a first technician from a customer, and updating the auction information of the first technician in real time, the auction request comprising an auction price; adjusting auction time according to the service state of the first technician; and distributing the first technician to the customer with the highest bid in the auction time, and updating the auction result and the service state of the first technician in real time. According to the invention, the order dispatching efficiency, the customer experience, the technician income and the service place income are improved while the technician dispatching fairness is ensured.

Description

technical field [0001] The invention relates to the technical field of service distribution, in particular to a bidding method and a terminal. Background technique [0002] A technician is a person who has mastered or is proficient in a certain type of skills and skills in an industry or field, including technicians in the foot massage and health care industry. In the current foot massage and health care industry, the selection of technicians is basically manually dispatched by the site technician administrator. When the assigned technicians do not meet customer expectations, frequent replacement of technicians is required to meet customer needs, resulting in low order efficiency and The problem of poor customer experience, and manual scheduling has the trouble of unfair technician scheduling. At the same time, there is currently no platform for technicians to show themselves, and no effective incentives to motivate technicians to improve their skills. Contents of the inv...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q30/08
CPCG06Q30/08
Inventor 肖泽宝欧继福
Owner FUJIAN STAR NET EVIDEO INFORMATION SYST CO LTD
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