Automatic call transfer method and call transfer service system

A business system and automatic calling technology, applied in the telecommunications field, can solve the problems of telecommunications operators occupying number resources, affecting the connection of other calls, and lack of priority order, so as to prevent long-term unanswered cyclic calls and improve the success rate of paging , the effect of eliminating dullness

Inactive Publication Date: 2005-08-31
HUAWEI TECH CO LTD
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  • Summary
  • Abstract
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  • Claims
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AI Technical Summary

Problems solved by technology

[0011] The disadvantages of the one number service in the prior art are: firstly, the telecom operator is required to assign a one number number to the user, which requires additional number resources for the telecom operator; for the user, it is necessary to remember the number One Number
Secondly, because the switching system simultaneously calls all communication methods, it will cause a waste of channel resources and may affect the connection of other calls; There is no order of priority, which affects practical applications

Method used

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  • Automatic call transfer method and call transfer service system
  • Automatic call transfer method and call transfer service system
  • Automatic call transfer method and call transfer service system

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Embodiment Construction

[0044] see Figure 4, the automatic call transfer method of the present invention fully integrates all existing communication methods of users (including fixed telephones, mobile phones, pagers, etc.), so as to connect users as soon as possible and improve the success rate of user paging. When the calling party 210 dials one of the numbers registered by the called party 220 and rings for a long time, and the switching system 230 judges that the called party has not answered for a long time, the call is transferred to the call transfer service system 240, and the call transfer service system 240 Query the other communication methods registered by the called party according to the original called number, and call according to a certain call logic, thereby improving the probability of successful paging for the user.

[0045] see Figure 5 , is a schematic structural diagram of the call forwarding service system 240 . The call forwarding service system 240 includes a connecting ...

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Abstract

The method is applicable to telecom system including switching system and call transfer service system. The method includes following steps: if there is no response from called party for long time, then the call is transferred to the call transfer service system. Based on number of the called party, the call transfer service system obtains calling logic and communication mode of the called party. Based on calling logic, the call transfer service system carried out call according to communication mode till putting phone call through between calling party and called party or unsuccessful calls for all communication modes. The invention saves resources of telecommunication service manager and raises success ratio for searching users.

Description

technical field [0001] The invention relates to a telecommunications technology, in particular to a method for paging a called party and a call forwarding service system. Background technique [0002] In a user call service operated by a telecom operator, the two parties in a call are generally distinguished as a calling party and a called party. When the calling party makes a call, it often occurs that the incoming call cannot be connected because the called party is busy, not in the service area, has not answered for a long time, or is turned off, so that the success rate of user paging is low. On the other hand, the called party generally has more than one number of contact information, such as office phone, home phone, mobile phone, etc. The calling party has the phenomenon of using multiple numbers to try multiple times when paging, and usually rarely Remembering all the numbers of the called party, resulting in low paging efficiency and success rate, resulting in traf...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04M3/42H04M3/46
Inventor 汪圣吴永红
Owner HUAWEI TECH CO LTD
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