Patent instant messaging interaction method, storage medium and electronic equipment

Abstract

The invention provides a patent instant messaging interaction method, a storage medium and electronic equipment. The method comprises the following steps: receiving a creation instruction generated in a patent management system; and in response to the patent case corresponding to the creation instruction containing preset communication interaction creation information and the case state of the patent case satisfying a preset case state condition, creating an inventor communication account and a communication interaction room containing the inventor and an agent, and sending a mail containing information of the communication interaction room to an inventor mailbox, the inventor can log in the communication interaction room; and in response to the detection that the inventor logs in the communication interaction room, generating login notification information, and sending the login notification information to the communication account of the agent, so that the agent logs in the communication interaction room, and instant messaging between the agent and the inventor is realized. A new, real-time and efficient communication mode is provided for the inventor and the agent, and the inventor is allowed to inquire the state of the patent application at any time.

Description

Technical Field

[0001] The present application belongs to the field of intellectual property management technology, and in particular, relates to a patented instant messaging interaction method, storage medium and electronic device. Background Art

[0002] In the field of intellectual property, especially in the process of patent application, the communication between inventors and patent agents has always been a technical challenge in this field. At present, the communication between agents and inventors mainly relies on traditional telephone, email or third-party conference software. Although these communication methods can meet the communication needs of both parties to a certain extent, they have obvious limitations.

[0003] First, traditional communication methods often require both parties to agree on a time to communicate via telephone or video conference. This method is not only time-consuming, but also cannot meet the inventor's need to obtain the status of the patent application at any time. These methods cannot achieve real-time communication, resulting in delays in information transmission, affecting the efficiency of communication and the progress of patent applications. Secondly, due to the complexity of the patent application process and the large number of legal and technical details involved, inventors often need to rely on patent agents to obtain relevant information. This dependence limits the inventor's initiative and participation.

[0004] In addition, since the query of patent application status usually needs to be conducted through the official website of the patent office or other third-party platforms, the operation of these platforms is complicated and the information is not updated in a timely manner, which brings great inconvenience to inventors. As a result, many inventors are unable to query the latest status of their patent applications in real time and at any time, which not only increases the anxiety of inventors, but also affects the user experience in the patent application process. Summary of the invention

[0005] The present application provides a patent instant messaging interaction method, storage medium and electronic device for establishing instant messaging between an inventor and a patent agent, and allowing the inventor to check the status of a patent application at any time.

[0006] In a first aspect, an embodiment of the present application provides a patent instant messaging interaction method, comprising: in response to receiving a creation instruction generated in a patent management system, detecting whether the patent case corresponding to the creation instruction contains preset communication interaction creation information and whether the case status of the patent case meets the preset case status conditions; wherein the preset communication interaction creation information at least includes inventor information, inventor email and agent information; the preset case status conditions at least include the communication writing status when the patent application is not submitted; in response to the patent case corresponding to the creation instruction containing preset communication interaction creation information, and the case status of the patent case meets the preset case status conditions, creating an inventor communication account and a communication interaction room including the inventor and the agent based on the communication interaction creation information, and sending an email containing the information of the communication interaction room to the inventor email, so that the inventor can log in to the communication interaction room; in response to detecting that the inventor logs in to the communication interaction room, generating a login notification message, and sending the login notification message to the agent communication account in the patent management system, so that the agent can log in to the communication interaction room, and realize instant communication between the agent and the inventor.

[0007] In an implementation of the first aspect, generating a creation instruction in a patent management system includes: generating the creation instruction when establishing a patent case in the patent management system; or triggering a creation button preset in the patent management system and corresponding to the patent case to generate the creation instruction, wherein the creation button is in an activated and available state that can be triggered when the patent case contains the inventor information and the inventor email address, and is in an unactivated and available state that cannot be triggered when the patent case does not contain the inventor information or the inventor email address.

[0008] In an implementation of the first aspect, the creation of an inventor's communication account and a communication interaction room including an inventor and an agent based on the communication interaction creation information includes: extracting first information associated with the inventor from the communication interaction creation information, and generating the inventor's communication account based on the first information and a preset password generation rule; wherein the first information is used as the login name of the inventor's communication account, and the password is used as the login password of the inventor's communication account; extracting the enterprise information of the inventor from the communication interaction creation information, obtaining the enterprise conference room from the patent management system based on the enterprise information, and creating a communication interaction room under the enterprise conference room; reading the agent's communication account from the patent management system, and adding the inventor's communication account and the agent's communication account to the communication interaction room to complete the creation of the communication interaction room.

[0009] In an implementation of the first aspect, after the communication interaction room is created, it also includes: obtaining the agent's communication account and extracting case information from the patent case; wherein the case information at least includes the case name and case number; generating a first notification message based on the case information; and sending the first notification message to the communication interaction room under the agent's communication account.

[0010] In an implementation of the first aspect, the sending of an email containing information about the communication interaction room to the inventor's mailbox includes: generating a query guidance information based on the inventor's communication account and preset patent query platform information; the query guidance information includes a QR code and / or preset patent query platform website information; wherein, the inventor's communication account is pre-configured with login permissions for the patent query platform; obtaining a preset email content template, and filling the case information of the patent case, the inventor's communication account and the query guidance information into the email content template to generate an email body; wherein, the email content template contains guidance instructions for guiding the inventor to enter and use the communication interaction room.

[0011] In an implementation of the first aspect, when the query guidance information includes a QR code, the patent query platform information includes the public account information of the patent query platform, and the communication interaction room is entered through the conference room interface provided by the public account of the patent query platform.

[0012] In an implementation method of the first aspect, it also includes: in response to detecting that the inventor or the agent in the communication interaction room sends a message to the other party, and the other party is in a state of not logging into the communication interaction room, generating a message notification based on the message; and pushing the message notification to the inventor or the agent through the official account of the patent query platform.

[0013] In an implementation method of the first aspect, it also includes: entering the patent search platform through a case search interface provided by the official account of the patent search platform, so that the inventor can search for corresponding case status and case documents.

[0014] In a second aspect, an embodiment of the present application provides a computer-readable storage medium on which a computer program is cached. When the computer program is executed by a processor, it implements the patented instant messaging interaction method described in any one of the first aspects of the present application.

[0015] In a third aspect, an embodiment of the present application provides an electronic device, comprising: a memory, which caches a computer program; and a processor, which is communicatively connected to the memory and executes the patented instant messaging interaction method described in any one of the first aspects of the present application when the computer program is called.

[0016] The patent instant messaging interactive method provided in the embodiment of the present application provides a new, real-time and efficient communication method between the inventor and the agent, and allows the inventor to check the status of the patent application at any time. The present application can simplify the communication process, improve the efficiency of patent information transmission, and provide the inventor with more autonomy and control, which can significantly improve the inventor's user experience in the patent application process. BRIEF DESCRIPTION OF THE DRAWINGS

[0017] Figure 1 Shown is an application scenario architecture diagram of a patented instant messaging interaction method according to an embodiment of the present application.

[0018] Figure 2 Shown is a flowchart of a patent instant messaging interaction method according to an embodiment of the present application.

[0019] Figure 3 Shown is a schematic diagram of creating instructions in a patented instant messaging interaction method according to an embodiment of the present application.

[0020] Figure 4 Shown is a flow chart of creating a communication interaction room in the patent instant messaging interaction method of one embodiment of the present application.

[0021] Figure 5 Shown is a schematic diagram of the principle of generating an email containing information of a communication interaction room in a patent instant messaging interaction method according to an embodiment of the present application.

[0022] Figure 6 Shown is an example diagram of an interface when the inventor conducts instant messaging in the patent instant messaging interaction method of one embodiment of the present application.

[0023] Figure 7 Shown is a flow chart of an agent automatically sending a notification message to an inventor in a patent instant messaging interaction method according to an embodiment of the present application.

[0024] Figure 8 Shown is a flowchart of the notification principle when a user in a communication interaction room is offline in a patent instant messaging interaction method according to an embodiment of the present application.

[0025] Fig. 9 Shown is a schematic diagram of the structure of an electronic device in an embodiment of the present application.

[0026] The above drawings have shown clear embodiments of the present application, which will be described in more detail later. These drawings and text descriptions are not intended to limit the scope of the present application in any way, but to illustrate the concept of the present application to those skilled in the art by referring to specific embodiments. DETAILED DESCRIPTION

[0027] The following describes the embodiments of the present application through specific examples, and those skilled in the art can easily understand other advantages and effects of the present application from the contents disclosed in this specification. The present application can also be implemented or applied through other different specific embodiments, and the details in this specification can also be modified or changed in various ways based on different viewpoints and applications without departing from the spirit of the present application. It should be noted that the following embodiments and features in the embodiments can be combined with each other without conflict.

[0028] The following will describe in detail the principles and implementation methods of a patented instant messaging interaction method, storage medium, and electronic device of this embodiment so that those skilled in the art can understand the patented instant messaging interaction method, storage medium, and electronic device of this embodiment without creative work.

[0029] It should be noted that the patented instant messaging interaction method can be applied to various types of hardware devices. The hardware device may also be, for example, a computer including components such as a memory, a storage controller, one or more processing units (CPUs), a peripheral interface, an RF circuit, an audio circuit, a speaker, a microphone, an input / output (I / O) subsystem, a display screen, other output or control devices, and an external port; the computer includes but is not limited to personal computers such as desktop computers, laptop computers, tablet computers, smart phones, smart TVs, and personal digital assistants (PDAs). In other embodiments, the hardware device may also be a server, which may be arranged on one or more physical servers based on various factors such as function and load, or may be composed of distributed or centralized server clusters, which is not limited in this embodiment.

[0030] In one embodiment, the patent instant messaging interaction method can be implemented through a patent management system (APP application) used within an enterprise to manage patent cases. Before explaining the implementation principle of the patent instant messaging interaction method of this embodiment, the patent management system used in this embodiment is explained in principle.

[0031] The patent management system used in the patent instant messaging interaction method described in this embodiment can display a graphical user interface (GUI) on the user's electronic terminal with a display, in which the intellectual property agency or management data related to it is displayed. The graphical user interface can be called a customer service graphical interface.

[0032] In an embodiment of the present application, the customer service graphical interface displayed by the electronic terminal is entered through a web page browsed by a browser loaded on a user terminal; wherein the user terminal includes a PC; or the customer service graphical interface is entered through an interface provided by integrated service platform software loaded on the user terminal; wherein the user terminal includes a mobile terminal and a PC; the mobile terminal includes a smart phone or a tablet computer; the integrated service platform software includes, for example, WeChat and / or Alipay, etc.

[0033] It should be noted that, corresponding to different types of electronic terminals, the displayed graphical user interfaces may also be different.

[0034] Specifically, in some embodiments, if the electronic terminal is a PC terminal, it can browse the web through the loaded browser, and use the web page as an interface to access a specific web page provided by the service terminal by accessing a predetermined URL, and display a customer service graphical interface in the specific web page.

[0035] In still other embodiments, when the electronic terminal is a mobile terminal (such as a smart phone or a tablet computer), the customer service graphical interface can be accessed through a web page or mini-program in an integrated platform software such as WeChat or Alipay.

[0036] An interface for entering the customer service graphical interface is displayed in the WeChat mini program. Registered users can add the WeChat mini program by scanning the QR code or searching for the WeChat mini program, and then operate (for example, click) the WeChat mini program to enter the customer service graphical interface. Compared with the interface on the PC side, the interface on the mobile terminal can be simple. Users with registered accounts will have their related intellectual property agency service data or intellectual property management data listed.

[0037] In one embodiment, the electronic terminal may be a fixed terminal, such as a server, a desktop, etc.; or a mobile terminal, such as a notebook computer, a smart phone, or a tablet computer, etc. The electronic terminal may be capable of displaying intellectual property management data or agency service data in an offline or online state.

[0038] In one embodiment, the electronic terminal can access the Internet to access a remote service terminal, so that the service terminal can authenticate the account information currently logged in by the electronic terminal, and provide corresponding data after the authentication is passed.

[0039] The electronic terminal may also be installed with a client APP, and the customer may log in to the client APP using pre-registered account information. The client APP may authenticate itself and, after authentication, provide intellectual property agency service data or management data related to the account information.

[0040] The patent instant messaging interaction method of this embodiment is implemented in the existing patent management system. The inventor enters the communication interaction room in the patent management system through an account authorized by the patent management system, directly communicates with the patent agent and queries patent cases in real time, avoiding the limitations and tediousness of using traditional telephone, email or third-party conference software for communication. Figure 1 The application scenario architecture diagram of the instant messaging interaction method of the present application is shown as an embodiment. Figure 1 As shown, in the patent instant messaging interaction method in this application, a creation instruction is generated in the patent management system, and a corresponding communication interaction room is created based on the patent case, that is, as long as the inventor has a corresponding patent case in the patent management system, a corresponding communication interaction room for communicating the patent case situation can be generated, and a communication interaction room is correspondingly constructed between the inventor of the case and the agent handling the case through the patent management system. When the communication interaction room is specifically generated, a communication account and a communication interaction room are established for the inventor based on the preset communication interaction creation information extracted from the patent case and the current case status of the patent case, and the inventor is notified and guided to log in to the communication interaction room by email through the configured email, so as to achieve the purpose of real-time communication between the inventor and the patent agent and the status of the patent application can be checked at any time.

[0041] Figure 2 The flowchart of the instant messaging interactive method of the present application is shown as an embodiment. Figure 2 As shown, this embodiment provides a patent instant messaging interaction method, including the following steps S100 to S300.

[0042] Step S100, in response to receiving a creation instruction generated in a patent management system, detecting whether the patent case corresponding to the creation instruction contains preset communication interaction creation information and whether the case status of the patent case meets the preset case status condition; wherein the preset communication interaction creation information at least includes inventor information, inventor email address and agent information; Step S200, in response to the patent case corresponding to the creation instruction containing preset communication interaction creation information, and the case status of the patent case meeting the preset case status condition, creating an inventor communication account and a communication interaction room including the inventor and the agent based on the communication interaction creation information, and sending an email containing the information of the communication interaction room to the inventor's mailbox, so that the inventor can log in to the communication interaction room; Step S300, in response to detecting that the inventor has logged into the communication interaction room, a login notification message is generated, and the login notification message is sent to the agent's communication account in the patent management system, so that the agent can log into the communication interaction room and realize instant communication between the agent and the inventor.

[0043] The specific implementation principles of the above-mentioned steps S100 to S300 of the patented instant messaging interaction method in this embodiment are described in detail below.

[0044] Step S100, in response to receiving a creation instruction generated in a patent management system, detect whether the patent case corresponding to the creation instruction contains preset communication interaction creation information and whether the case status of the patent case meets the preset case status conditions; wherein the preset communication interaction creation information includes at least inventor information, inventor email address and agent information.

[0045] In this embodiment, a creation instruction is generated in the patent management system.

[0046] Figure 3 A schematic diagram showing a command creation method in a patent instant messaging interaction method according to an embodiment of the present application is shown. Figure 3 As shown, in one implementation of this embodiment, generating a creation instruction in a patent management system includes: generating the creation instruction when a patent case is established in the patent management system; or triggering a creation button preset in the patent management system and corresponding to the patent case to generate the creation instruction.

[0047] Specifically, in this embodiment, when a patent case is established in the patent management system, a case configuration interface is provided, through which the case information of the patent case, the applicant client information, etc. are configured, the case information includes, for example, the case name, application type, etc., and the applicant client information includes, for example, the applicant name, address, IP contact, etc. In particular, in this embodiment, the case configuration interface also configures the inventor information of the patent and the selected agent information.

[0048] The inventor information includes but is not limited to the inventor's name, telephone number, email address, etc., so that a communication interaction room between the inventor and the patent agent can be established based on the inventor information.

[0049] In this embodiment, the creation of a new patent case is completed after the information of the patent case is configured in the case configuration interface, and a creation instruction is generated in the patent management system.

[0050] It should be noted that, in order to avoid the problem that the communication and interaction room between the inventor and the patent agent cannot be generated after the establishment of the new patent case if the inventor information of the patent is not filled in when the patent case is established in the patent management system. In this embodiment, in order to continue to generate the communication and interaction room between the inventor and the patent agent, after the establishment of the new patent case is completed, it also includes: generating a creation button with the corresponding patent case display interface, and after the inventor information is supplemented for the corresponding patent case, generating a creation instruction by independently triggering the creation button to continue to generate the communication and interaction room between the inventor and the patent agent.

[0051] Among them, in one implementation of this embodiment, the create button is in an activated and available state that can be triggered when the patent case contains the inventor information and the inventor email address, and is in an unactivated and available state that cannot be triggered when the patent case does not contain the inventor information or the inventor email address.

[0052] Specifically, in this embodiment, the configuration parameter information of the patent case is monitored in real time, and when it is detected that the patent case is configured with inventor information, the create button is controlled to be in an unactivated available state that cannot be triggered, and when it is detected that the patent case is supplemented with inventor information, the create button is controlled to be in an activated available state that can be triggered. That is, the state of the create button matches the inventor information in real time.

[0053] In one implementation of this embodiment, when the inventor information corresponding to the patent case is changed, it is determined based on a preset priority whether the changed inventor information can be used for the generation of subsequent communication interaction rooms and the change of the create button state.

[0054] Specifically, in this embodiment, in order to avoid inaccurate information in the conference room caused by erroneous changes to the inventor information, a first storage area for the inventor information and a second storage area for the inventor information are configured in the patent management system, wherein the first storage area for the inventor information and the second storage area for the inventor information are respectively configured with corresponding change permissions and / or priorities, and the application permission scope of the changed inventor information is determined according to the priority of the storage area where the changed inventor information is located.

[0055] For example, the priority of the first storage area of ​​the inventor information is higher than the priority of the second storage area of ​​the inventor information, and the patent agent mistakenly changes the inventor information in the second storage area of ​​the inventor information. At this time, in this embodiment, when used for the generation of the subsequent communication interaction room, it will be detected whether the inventor information in the first storage area of ​​the inventor information and the second storage area of ​​the inventor information are consistent. If they are consistent, the subsequent process will continue. If they are inconsistent, since the priority of the first storage area of ​​the inventor information is higher than the priority of the second storage area of ​​the inventor information, the inventor information in the first storage area of ​​the inventor information is preferentially used as the parameter for generating the communication interaction room.

[0056] In this embodiment, it is detected whether the patent case corresponding to the creation instruction contains preset communication interaction creation information and whether the case status of the patent case meets the preset case status conditions.

[0057] The preset communication interaction creation information includes at least the inventor information, the inventor email address, and the agent information, etc. The case status is a constraint condition, that is, the communication conference room matches the application process of the patent case. The communication conference room is not generated at any stage of the application process of the patent case. The purpose of the communication conference room is to facilitate communication between the inventor and the agent of the patent case during the application stage. Therefore, in this embodiment, the case status is pre-configured as multiple optional states according to the application process of the patent case, and a communication conference room can be generated under one or more case states.

[0058] In this embodiment, the case status condition is preset according to whether the current status of the patent case requires communication with the inventor. Among them, the preset case status condition at least includes the communication and writing status when the patent application is not submitted; that is, in the stage of writing patent application documents, the agent usually needs to communicate with the inventor on the technical solution, and the patent case can create a communication conference room at this stage. In addition, the preset case status condition can also include the opinion statement status. When the patent case is in the opinion statement status after receiving the examination opinion notice, the agent usually also needs to communicate with the inventor on the technical solution and reply opinion, and the patent case can also create a communication conference room at this stage.

[0059] It should be noted that the preset case status conditions can be adjusted and configured according to actual needs and can be matched with the patent review process. For example, the preset case status conditions can also include patent preliminary examination status, correction status, patent disclosure status, patent substantive examination status, patent extension status, patent authorization status, patent issuance status, patent announcement status, patent annual fee stage status, etc.

[0060] Step S200, in response to the patent case corresponding to the creation instruction containing preset communication interaction creation information, and the case status of the patent case meets the preset case status conditions, an inventor's communication account and a communication interaction room including the inventor and the agent are created based on the communication interaction creation information, and an email containing the information of the communication interaction room is sent to the inventor's mailbox for the inventor to log in to the communication interaction room.

[0061] Figure 4 The flowchart of creating a communication interaction room in the instant messaging interaction method of the present application is shown as an embodiment of the present application. Figure 4 As shown, in one implementation of this embodiment, the creation of the inventor's communication account and the communication interaction room including the inventor and the agent based on the communication interaction creation information includes the following steps S210 to S230.

[0062] Step S210: extracting first information associated with the inventor from the communication interaction creation information, and generating the inventor's communication account based on the first information and a preset password generation rule.

[0063] In this embodiment, the first information is used as the login name of the inventor's communication account, and the password is used as the login password of the inventor's communication account.

[0064] Among them, the first information is preferably the inventor's mobile phone number, and can also be the inventor's email address; the preset password generation rule can be a password generated according to a random number, or can be a default universal password.

[0065] Step S220, extracting the enterprise information of the inventor from the communication interaction creation information, obtaining the enterprise conference room from the patent management system based on the enterprise information, and creating a communication interaction room under the enterprise conference room.

[0066] In this embodiment, a corporate conference room is pre-established in the patent management system, wherein the construction of the corporate conference room includes: when the creation instruction is received, detecting whether there is a corporate conference room based on the applicant information in the patent case, and if so, directly creating a communication interaction room corresponding to the patent case under the corporate conference room. That is to say, in this embodiment, since a company usually has multiple inventors, each inventor has a corresponding communication conference room with different agents, so multiple communication interaction rooms are associated with one corporate conference room.

[0067] When the creation instruction is received, it is detected whether there is a corporate conference room in the patent case according to the applicant information. If not, it is necessary to generate the corporate conference room first and then generate the communication interaction room. The process of generating the corporate conference room includes: generating a contact communication account according to the information of the corporate contact (IP manager), reading the communication account of one or more managers preset in the agency (such as the communication account of the customer service staff and the communication account of the process staff) from the patent management system, and adding the communication account of the manager and the contact communication account of the enterprise to the corporate conference room, and completing the creation of the corporate conference room.

[0068] In this embodiment, the communication interaction room is created under the enterprise conference room, and when each communication interaction room is displayed, its corresponding enterprise conference room will be displayed.

[0069] When generating the communication interaction room, it can be named according to one or a combination of the case name, the agent name, and the inventor name.

[0070] Step S230, read the agent communication account from the patent management system, and add the inventor communication account and the agent communication account to the communication interaction room to complete the creation of the communication interaction room.

[0071] In this embodiment, the agent communication account corresponding to the agent information is obtained from the patent management system according to the agent information selected in the configuration of the patent case. An agent communication account has been created in advance for the patent agent in the patent management system, and the patent agent logs in to the patent management system through the agent communication account. Since the communication interaction room is created in the patent management system, the patent agent enters the communication interaction room after logging in to the patent management system through the agent communication account.

[0072] At this time, the communication interaction room constructed includes two users, the inventor and the agent. The inventor and the agent can communicate and exchange after logging into the communication interaction room respectively.

[0073] It should be noted that the communication and interaction room corresponds to the inventor and the agent, and the same inventor and the same agent have a unique conference room. In order to avoid repeatedly building a communication and interaction room for the same inventor and agent, in this embodiment, it also includes: in response to receiving a creation instruction generated in the patent management system, extracting the inventor information and agent information in the patent case corresponding to the creation instruction, and based on the inventor information and the agent information, detecting whether there is a communication and interaction room containing the corresponding inventor and agent, if so, directly calling the communication and interaction room, if not, continuing to execute step S100, and continuing to execute the process of generating the communication and interaction room corresponding to the inventor and agent.

[0074] In this embodiment, after the communication interaction room is created, in order to facilitate the inventor to find and enter the communication interaction room, this embodiment sends the information of the communication interaction room to the inventor and designs a guide to facilitate the inventor to find and enter the communication interaction room.

[0075] Figure 5 The schematic diagram of the principle of generating an email containing information of a communication interaction room in the instant messaging interaction method of the present application is shown as an embodiment of the present application. Figure 5 As shown, in one implementation of this embodiment, sending an email containing information about the communication interaction room to the inventor's mailbox includes: generating a query guide information based on the inventor's communication account and preset patent query platform information. The query guide information includes a QR code and / or a preset patent query platform website information, so that the inventor can find and enter the communication interaction room by scanning the QR code or clicking on the patent query platform website link.

[0076] Specifically, a preset email content template is obtained, and the case information of the patent case, the inventor's communication account, and the query guidance information are filled into the email content template to generate an email body; wherein the email body contains patent case information, agent information, and guidance instructions for guiding the inventor to enter and use the communication interaction room. In this embodiment, the inventor's communication account and the query guidance information are filled into the guidance instructions preset in the email content template to form guidance instructions that match the corresponding inventor and can guide the inventor to enter and use the communication interaction room.

[0077] In one implementation of this embodiment, when the query guidance information includes a QR code, the patent query platform information includes the public account information of the patent query platform. When the inventor scans the QR code, he can obtain the inventor's communication account and the public account of the patent query platform, wherein the inventor's communication account is pre-configured with the login permission of the patent query platform, and the inventor's communication account is associated with the public account of the patent query platform. When the public account of the patent query platform is registered through the inventor's communication account, the inventor's communication account is used as the account of the patent query platform. Enter the communication interaction room through the conference room interface provided by the public account of the patent query platform, Figure 6 The following is an example of an interface diagram of an instant messaging method in accordance with an embodiment of the present application. Figure 6 As shown, the current status and patent documents of the patent applied for by the inventor are queried through the patent query interface provided by the official account of the patent query platform.

[0078] In this embodiment, the public account of the patent search platform provides multiple ways to enter the communication interaction room, including but not limited to any one or a combination of two of the following ways: A small program for the communication interaction room is generated in advance, and a communication interaction room interface is configured and displayed on the public account function page, and the communication interaction room interface is jumped to the small program for the communication interaction room generated in advance by clicking on the communication interaction room interface, and the communication interaction room is entered through the small program for the communication interaction room; The notification page of the official account displays notification information after the communication interaction room is created, and the communication interaction room associated with the notification information is entered by clicking the notification information.

[0079] Among them, in this embodiment, in order to facilitate the inventor to query his current patent case, a query button is preset. When the query button is triggered, a list of all patents with the inventor's name as the query condition is displayed, and the official notification documents and patent application documents of the patent office of the corresponding patent are imported and displayed for the inventor to download, effectively avoiding the tediousness and inconvenience of the inventor using a third-party patent data platform to search for patents.

[0080] In one implementation of this embodiment, when the query guidance information includes a website link of a patent query platform, the communication interaction room and the patent query platform are accessed through a web page. After login authentication is performed through the inventor's communication account, the interface of the communication interaction room and the interface of the patent query platform are displayed.

[0081] In this embodiment, in addition to guiding the inventor to find and enter the communication interaction room by means of email notification, this embodiment also includes displaying the above-mentioned QR code on the display interface of the corresponding patent case of the patent management system. The patent agent can send the QR code to the inventor through WeChat, SMS, etc. The inventor obtains the inventor's communication account and the public account of the patent query platform by scanning the QR code, and then enters the communication interaction room and queries the current status and patent documents of the patent applied for by the inventor.

[0082] Figure 7 The flowchart of the patent instant messaging interaction method in one embodiment of the present application in which the agent automatically sends a notification message to the inventor is shown. Figure 7 As shown, in an implementation of this embodiment, after the communication interaction room is created, the following steps S410 to S430 are also included.

[0083] Step S410, obtaining the agent's communication account and extracting case information from the patent case; wherein the case information at least includes the case name and case number; Step S420, generating a first notification message based on the case information; Step S430, sending the first notification information to the communication interaction room under the agent communication account.

[0084] In this embodiment, after the communication interaction room is created, a first notification message is automatically sent to the communication interaction room. The first notification message is pre-configured, or generated based on a statement template and case information. In this way, after the inventor logs into the communication interaction room, he can see the message sent by the agent and understand the information of the patent case to be communicated in the current meeting room.

[0085] Step S300, in response to detecting that the inventor has logged into the communication interaction room, a login notification message is generated, and the login notification message is sent to the agent's communication account in the patent management system, so that the agent can log into the communication interaction room and realize instant communication between the agent and the inventor.

[0086] In this embodiment, when the inventor logs in to the communication interaction room, the patent agent can be notified in time so that the patent agent can enter the communication interaction room in time to communicate with the inventor, thereby reducing the inventor's waiting time.

[0087] In one implementation of the present embodiment, in response to detecting that the inventor has logged into the communication interaction room, the offline status of the agent in the communication interaction room is detected. If the offline status of the agent in the communication interaction room is now online, the login notification information is sent to the agent's communication account in the patent management system, and the patent agent is notified by sending a message to the agent's communication account in the patent management system; if the offline status of the agent in the communication interaction room is now offline, the message interface provided by the WeChat platform is called, and the login notification information is sent to the official account of the patent query platform through the message interface, and the agent obtains the login notification information through the official account message reminder.

[0088] Specifically, when the agent logs into the patent management system through the agent's communication account, the patent agent is notified by sending a message to the agent's communication account in the patent management system.

[0089] In particular, in this embodiment, a message reminder icon is generated on the desktop of the electronic device that displays the patent management system, and the reading status of the login notification message is obtained in real time. When the login notification message is unread, the message reminder icon is controlled to flash at a preset flashing frequency, and a message reminder sound is configured.

[0090] In addition, in this embodiment, the time when the login notification message is in an unread state is also recorded. When the duration of the unread state reaches a preset duration, the login notification information is repeatedly sent to the agent's communication account to repeatedly remind the agent to log in to the communication interaction room as soon as possible. The above process can be repeatedly performed so that when the login notification message is in an unread state, the login notification information is repeatedly sent to the agent's communication account at intervals.

[0091] In addition, when the agent has not logged into the patent management system through the agent's communication account, the patent agent is notified by sending a message to the agent's communication account through the public account of the patent query platform. In this embodiment, the patent management system is connected to the public account of the patent query platform in WeChat through the message interface provided by the WeChat platform, so that the agent can receive the login notification information through the public account of the patent query platform when he has not logged into the patent management system.

[0092] Among them, one implementation method of the patent management system to connect with the public account of the patent query platform in WeChat through the message interface provided by the WeChat platform is as follows: Find "Developer Settings" in the settings of the public account of the patent search platform, and fill in the server address (URL), token (Token) and message encryption and decryption key (EncodingAESKey). This information will be used for identity authentication and data encryption when receiving and sending messages. Let the message interface provided by the WeChat platform listen to and process the POST request from the server of the patent management system. When it is detected that the agent has not logged in to the patent management system, the message interface provided by the WeChat platform is called. The message interface provided by the WeChat platform will send the login notification information in XML format to the server address of the public account of the patent search platform previously configured. The server of the public account of the patent search platform needs to parse these XML data, extract the message type, content and other information, and process or respond according to business needs. Among them, according to the configuration rules of the message interface provided by WeChat, a specific XML structure can be constructed to reply to various message types such as text, pictures, and voice.

[0093] Figure 8 The flowchart of the notification principle when the user in the communication interaction room is offline in the instant messaging interaction method of the present application is shown as an embodiment. Figure 8 As shown, in an implementation of this embodiment, the following steps S310 and S320 are also included.

[0094] Step S310, in response to detecting that the inventor or the agent in the communication interaction room sends a message to the other party, and the other party is in a state of not logging into the communication interaction room, generating a message notification based on the message; Step S320: Push the message notification to the inventor or the agent through the official account of the patent search platform.

[0095] In this embodiment, when a new message is detected in the communication interaction room, the online status of the message recipient is detected. When it is detected that the message recipient is in a state of not logging into the communication interaction room, a message notification is generated, and the message notification is pushed to the message recipient (the inventor or the agent) through the public account of the patent query platform. Among them, the patent management system, for example, realizes docking with the public account of the patent query platform in WeChat through the message interface provided by the WeChat platform, so that the agent or inventor can receive unread messages in the communication interaction room through the public account of the patent query platform. The above has already described in detail the implementation method of the patent management system to realize docking with the public account of the patent query platform in WeChat through the message interface provided by the WeChat platform, which will not be repeated here.

[0096] It can be seen that the patent instant messaging interaction method in this embodiment can promptly notify the patent agent when the inventor enters the communication interaction room, and can also promptly notify the other party when either party sends a message in the communication interaction room, so that the inventor and the patent agent can establish an efficient and instant communication connection in a timely manner.

[0097] In addition, this embodiment also provides a computer-readable storage medium on which a computer program is stored, and when the computer program is executed by a processor, the patent instant messaging interaction method is implemented. The patent instant messaging interaction method has been described in detail above and will not be repeated here.

[0098] Those skilled in the art can understand that all or part of the steps of implementing the above-mentioned method embodiments can be completed by hardware related to the computer program. The aforementioned computer program can be stored in a computer-readable storage medium. When the program is executed, the steps of the above-mentioned method embodiments are executed; and the aforementioned storage medium includes: ROM, RAM, magnetic disk or optical disk and other media that can store program codes.

[0099] An embodiment of the present application also provides a computer-readable storage medium on which a computer program is cached. When the computer program is executed by a processor, the patented instant messaging interaction method provided in any embodiment of the present application is implemented.

[0100] In the embodiment of the present application, any combination of one or more storage media may be used. The storage medium may be a computer-readable signal medium or a computer-readable storage medium. The computer-readable storage medium may be, for example, but not limited to, an electrical, magnetic, optical, electromagnetic, infrared, or semiconductor system, device or device, or any combination of the above. More specific examples (non-exhaustive list) of computer-readable storage media include: an electrical connection with one or more wires, a portable computer disk, a hard disk, a RAM, a ROM, an erasable programmable read-only memory (EPROM or flash memory), an optical fiber, a portable compact disk read-only memory (CD-ROM), an optical storage device, a magnetic storage device, or any suitable combination of the above. In this document, a computer-readable storage medium may be any tangible medium containing or caching a program that may be used by or in combination with an instruction execution system, device, or device.

[0101] An embodiment of the present application also provides an electronic device. Fig. 9 Shown is a schematic diagram of the structure of an electronic device 10 provided in an embodiment of the present application. In some embodiments, the electronic device may be a mobile phone, a tablet computer, a wearable device, a vehicle-mounted device, an augmented reality (AR) / virtual reality (VR) device, a laptop computer, an ultra-mobile personal computer (UMPC), a netbook, a personal digital assistant (PDA) and other terminal devices. In addition, the patent instant messaging interaction method provided in this application can also be applied to databases, servers and service response systems based on terminal artificial intelligence. The embodiment of this application does not impose any restrictions on the specific application scenarios of the patent instant messaging interaction method.

[0102] like Fig. 9 As shown, the electronic device 10 provided in the embodiment of the present application includes a memory 101 and a processor 102 .

[0103] The memory 101 is used to cache computer programs; preferably, the memory 101 includes: ROM, RAM, disk, USB flash drive, cache card or CD, etc., which can cache program codes.

[0104] Specifically, the memory 101 may include a computer system readable medium in the form of a volatile memory, such as a random access memory (RAM) and / or a cache memory. The electronic device 10 may further include other removable / non-removable, volatile / non-volatile computer system storage media. The memory 101 may include at least one program product, which has a set (e.g., at least one) of program modules, which are configured to perform the functions of the various embodiments of the present application.

[0105] The processor 102 is connected to the memory 101 and is used to execute the computer program cached in the memory 101 so that the electronic device 10 executes the patented instant messaging interaction method provided in any embodiment of the present application.

[0106] Optionally, the processor 102 may be a general-purpose processor, including a central processing unit (CPU), a network processor (NP), etc.; it may also be a digital signal processor (DSP), an application specific integrated circuit (ASIC), a field programmable gate array (FPGA) or other programmable logic devices, discrete gate or transistor logic devices, discrete hardware components.

[0107] Optionally, the electronic device 10 in this embodiment may further include a display 103. The display 103 is communicatively connected to the memory 101 and the processor 102, and is used to display a GUI interaction interface related to the patented instant messaging interaction method.

[0108] Furthermore, the electronic device 10 also includes: a firewall, a load balancer, a communication component, a power supply component and other components. Fig. 9 Only some components are shown schematically, which does not mean that the electronic device only includes Fig. 9 Components shown.

[0109] The above embodiments may be implemented in whole or in part by software, hardware, firmware or any other combination thereof. When implemented using software, the above embodiments may be implemented in whole or in part in the form of a computer program product. The computer program product includes a plurality of computer instructions. When the computer program instructions are loaded or executed on a computer, the process or function according to the embodiment of the present invention is generated in whole or in part. The computer may be a general-purpose computer, a special-purpose computer, a computer network, or other programmable device. The computer instructions may be stored in a computer-readable storage medium or transmitted from one computer-readable storage medium to another computer-readable storage medium.

[0110] In summary, the patent instant messaging interaction method provided by the embodiment of the present application provides a new, real-time and efficient communication method between the inventor and the agent, and allows the inventor to check the status of the patent application at any time. The present application can simplify the communication process, improve the efficiency of patent information transmission, and provide the inventor with more autonomy and control, which can significantly improve the inventor's user experience in the patent application process. Therefore, the present application effectively overcomes the various shortcomings in the prior art and has a high industrial utilization value.

[0111] The above embodiments are merely illustrative of the principles and effects of the present application and are not intended to limit the present application. Anyone familiar with the technology may modify or change the above embodiments without violating the spirit and scope of the present application. Therefore, all equivalent modifications or changes made by a person of ordinary skill in the art without departing from the spirit and technical ideas disclosed in the present application shall still be covered by the claims of the present application.

Claims

1. A patented instant messaging interaction method, characterized in that: include: In response to receiving a creation instruction generated in a patent management system, detecting whether the patent case corresponding to the creation instruction contains preset communication interaction creation information and whether the case status of the patent case meets the preset case status conditions; wherein the preset communication interaction creation information at least includes inventor information, inventor email address and agent information; the preset case status conditions at least include the communication writing status of the patent when the application is not submitted; In response to the patent case corresponding to the creation instruction containing preset communication interaction creation information, and the case status of the patent case meeting the preset case status condition, creating an inventor's communication account and a communication interaction room containing the inventor and the agent based on the communication interaction creation information, and sending an email containing the information of the communication interaction room to the inventor's mailbox, so that the inventor can log in to the communication interaction room; In response to detecting that the inventor has logged into the communication interaction room, a login notification message is generated and sent to the agent's communication account in the patent management system so that the agent can log into the communication interaction room and realize instant communication between the agent and the inventor.

2. The instant messaging interactive method according to claim 1, characterized in that: The creation instructions generated in the patent management system include: The creation instruction is generated when a patent case is established in the patent management system; or the creation instruction is generated by triggering a creation button preset in the patent management system and corresponding to the patent case, wherein the creation button is in an activated and available state that can be triggered when the patent case contains the inventor information and the inventor email address, and is in an unactivated and available state that cannot be triggered when the patent case does not contain the inventor information or the inventor email address.

3. The instant messaging interactive method according to claim 1, characterized in that: The step of creating the inventor's communication account and the communication interaction room including the inventor and the agent based on the communication interaction creation information includes: Extracting first information associated with the inventor from the communication interaction creation information, and generating the inventor's communication account based on the first information and a preset password generation rule; wherein the first information is used as the login name of the inventor's communication account, and the password is used as the login password of the inventor's communication account; Extracting the enterprise information of the inventor from the communication interaction creation information, acquiring the enterprise conference room from the patent management system based on the enterprise information, and creating a communication interaction room under the enterprise conference room; The agent communication account is read from the patent management system, and the inventor communication account and the agent communication account are added to the communication interaction room to complete the creation of the communication interaction room.

4. The instant messaging interactive method according to claim 3 is characterized in that: After the communication interaction room is created, it also includes: Obtaining the agent's communication account and extracting case information from the patent case; wherein the case information at least includes the case name and case number; generating a first notification message based on the case information; The first notification information is sent to the communication interaction room under the agent communication account.

5. The instant messaging interactive method according to claim 1, characterized in that: The email containing the information of the communication interaction room is sent to the inventor's mailbox, including: Generate a query guide information based on the inventor's communication account and the preset patent query platform information; the query guide information includes a QR code and / or the website information of the preset patent query platform; wherein the login authority of the inventor's communication account on the patent query platform is pre-configured; Obtain a preset email content template, and fill the case information of the patent case, the inventor's communication account and the query guidance information into the email content template to generate an email body; wherein the email content template includes guidance instructions for guiding the inventor to enter and use the communication interaction room.

6. The instant messaging interactive method according to claim 5 is characterized in that: When the query guidance information includes a QR code, the patent query platform information includes the public account information of the patent query platform, and the communication interaction room is entered through the conference room interface provided by the public account of the patent query platform.

7. The instant messaging interactive method according to claim 5 or 6, characterized in that: Also includes: In response to detecting that the inventor or the agent in the communication interaction room sends a message to the other party, and the other party is in a state of not logging into the communication interaction room, generating a message notification based on the message; The message notification is pushed to the inventor or the agent through the official account of the patent search platform.

8. The instant messaging interactive method according to claim 6 is characterized in that: Also includes: The inventor can enter the patent search platform through the case search interface provided by the official account of the patent search platform to query the corresponding case status and case documents.

9. A computer-readable storage medium having a computer program stored thereon, characterized in that: When the computer program is executed by a processor, the patented instant messaging interaction method described in any one of claims 1 to 8 is implemented.

10. An electronic device, characterized in that: The electronic device comprises: A memory storing a computer program; A processor is communicatively connected to the memory and executes the patented instant messaging interaction method described in any one of claims 1 to 8 when calling the computer program.

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