The present invention relates to government service intelligent terminal equipment based on artificial intelligence and a use method thereof. A bar code, two-dimensional code identification, a contactless IC card reader, thermal paper printing, a touch display screen, a speaker, a noise reduction microphone, video collection equipment, a number keyboard, a license scanner and ticket printing equipment are included. The artificial intelligence technology is introduced, the speech recognition technology, the natural language semantic analysis technology, the contextual correlation analysis technology are used to process human-computer interaction, demand screening, process guidance, data collection and processing and other difficult issues, and a series of government affair matters such as consultation, inquiry and handling of government affair matters has been successfully realized in the intelligent terminal equipment.