Method and device for positioning network problems based on user perception

A technology of network problem and positioning method, applied in the field of communication, can solve the problem of lack of network problem positioning method in user's subjective perception

Inactive Publication Date: 2013-06-05
赵前朋
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

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Problems solved by technology

[0004] The present invention provides a network problem location method based on user perception, which can solve the problem in the prior art that there is no effective network problem location method in terms of network objective service quality and user subjective perception. The method includes:

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  • Method and device for positioning network problems based on user perception
  • Method and device for positioning network problems based on user perception
  • Method and device for positioning network problems based on user perception

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Embodiment Construction

[0019] In order to enable those skilled in the art to better understand the technical solutions in the present invention, the technical solutions in the embodiments of the present invention will be clearly and completely described below in conjunction with the drawings in the embodiments of the present invention. Obviously, the described The embodiments are only some of the embodiments of the present invention, not all of them. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without making creative efforts shall fall within the protection scope of the present invention.

[0020] The various technologies described herein can be used in various wireless communication systems, such as current 2G, 3G communication systems and next generation communication systems, for example, the present invention is applicable to UMTS (Universal Mobile Telecommunications System, universal mobile communication system), GSM (...

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Abstract

The invention provides a method and a device for positioning network problems based on user perception. Firstly, a server receives and analyzes a CHR (call historical record) transmitted by a network management system; and secondly, whether the call of a user is a KQI (key quality index) exceptional event or not is judged according to an analysis result, and the position and the reason of the KQI exceptional event are positioned. By the aid of the technical scheme, the network problems can be found and positioned from the angle of user perception.

Description

technical field [0001] The present invention relates to the field of communication technology, in particular to a method and device for locating network problems based on user perception. Background technique [0002] With the rapid development of the network, mature telecom operators have become one of the core competitiveness of telecom operators by providing user perception and reducing the churn rate and complaint rate while ensuring the overall network indicators are normal. The traditional KPI (Key Performance Indicator, key performance indicator) based on network elements cannot fully reflect the user's experience. In the face of fierce network competition, user perception becomes as important as KPI. If the network status is detected purely based on network KPI indicators, when the overall network indicators are normal, some users with poor voice quality and poor perception will not be easily found for a long time, eventually leading to user complaints or leaving the...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04L12/24
CPCH04W64/00H04W24/00H04W24/08H04L41/507
Inventor 王秀峰许正磊陈昕邓梁
Owner 赵前朋
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