The invention provides a method for comprehensively detecting and solving a slow network speed, and the method comprises the steps of 1, opening a slow network speed detection function of a
client side when a network speed of the
client side is slow; 2, starting a
troubleshooting engine to detect the slow network speed by the
client side; 3, uploading the detection content to a
server side of an operator by the
client side after the detection, generating a fault code by the
server side, returning the fault code to the
client side, and at the same time making statistics of the detection content by the
server side and generating a report; 4, displaying a corresponding fault solution operation statement by the
client side according to the fault code; and 5, carrying out the operation according to the fault solution operation statement by users to solve the problem of the slow network speed. Due to the adoption of the method, on one hand, the user complaint rate can be reduced, and the user perceptibility and satisfactory can be improved; and on the other hand, the
troubleshooting efficiency and success rate of a client service and a
community manager can be improved. A great amount of
troubleshooting processing cost of the operator can be saved, and meanwhile, the user
churn rate can also be greatly reduced.