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30 results about "Churn rate" patented technology

Churn rate (sometimes called attrition rate), in its broadest sense, is a measure of the number of individuals or items moving out of a collective group over a specific period. It is one of two primary factors that determine the steady-state level of customers a business will support.

System and method for implementing emotion detection and service guidance based on emotion detection technique

The invention discloses a system for realizing emotion detection and service guidance based on an emotion detection technology, and a method thereof. The system comprises a telephone switching network and an access telephone switching network, various existing gateways and platforms for completing different functions, and an emotion detection and service guidance platform which is innovatively arranged for completing the emotion detection, counting and transmitting emotion detection reports in real time and/or periodically, transmitting an emotion regulation suggestion to a user according to emotion detection results and performing various operations favorable for emotion regulation such as requesting songs, sending multimedia messages or short messages, replacing polyphonic ringtone, replacing mobile phone wallpaper and ringing tones, presenting gifts and recommending WAP links. The service can improve the number of users and reduce the churn rate of the users, promote the development of the products such as wireless music, the short messages, the multimedia messages and the like; and the system can help service users to enrich amusement activities, timely find emotion changes of friends and assist the friends in regulating the emotion, and can help reduce the communication expenses.
Owner:BEIJING UNIV OF POSTS & TELECOMM

Method for comprehensively detecting and solving slow network speed

InactiveCN102752140AReduce or even avoid door-to-door dispatchesData switching networksStatistical analysisClient-side
The invention provides a method for comprehensively detecting and solving a slow network speed, and the method comprises the steps of 1, opening a slow network speed detection function of a client side when a network speed of the client side is slow; 2, starting a troubleshooting engine to detect the slow network speed by the client side; 3, uploading the detection content to a server side of an operator by the client side after the detection, generating a fault code by the server side, returning the fault code to the client side, and at the same time making statistics of the detection content by the server side and generating a report; 4, displaying a corresponding fault solution operation statement by the client side according to the fault code; and 5, carrying out the operation according to the fault solution operation statement by users to solve the problem of the slow network speed. Due to the adoption of the method, on one hand, the user complaint rate can be reduced, and the user perceptibility and satisfactory can be improved; and on the other hand, the troubleshooting efficiency and success rate of a client service and a community manager can be improved. A great amount of troubleshooting processing cost of the operator can be saved, and meanwhile, the user churn rate can also be greatly reduced.
Owner:中电福富信息科技有限公司

Community dynamic identification method and device

InactiveCN104125587BClear understanding of regional characteristicsConvenient supporting constructionWireless communicationGeographic siteCommunity resident
The present invention provides a community dynamic identification method, comprising the following steps: obtaining the geographic location information of the base station; establishing a match with the base station according to the geographic location information of the community; establishing a community base station group ID for base stations near and around the community according to the geographic location of the community; Obtain the mobile phone signaling and call data of the active calling users under the community base station group; according to the information of whether the active calling users initiate calls within the time period obtained from the mobile phone signaling information, the loss rate and growth rate are obtained, so as to determine the community belongs to The type of mobility; according to the average call duration and number of calls in the time period obtained from the call data, it can be judged to obtain the community level to which the community belongs. The positive effect of the present invention is: according to the mobile phone signaling data and call data of the community residents, through the optimization algorithm, the manager's community mobility and community hierarchy can be identified in the community, which is convenient for the social manager to carry out targeted management and communication. prevention.
Owner:CITEN COMM TECH TIANJIN

Method and device for determining access path, method and system for determining page loss rate

The invention discloses a method and device for determining an access path and a method and system for determining the page churn rate. The method for determining the access path includes the step 1, obtaining records in an accessed log, the step 2, determining a record set provided with the same user identification and determining a target analysis record, the step 3, determining the next target analysis record according to the previous level record obtained by the previous level access website in the current target analysis record, the step 4, using the next target analysis record as the current target analysis record, the step 5, repeating the step 4 until the previous access website in the current target analysis record is recorded as an invalid access website link, and the step 6, constructing a website record. According to the method for determining the access path, due to the fact that the access path contains complete access web pages and web page access sequences, the information amount contained in the access path is much more than the information amount contained in a path pair in the prior art, access behaviors of users can be directly reflected, and consequently the computation cost of website analysis can be effectively lowered by using the access path as the statistics basis.
Owner:ALIBABA GRP HLDG LTD
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