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Method for comprehensively detecting and solving slow network speed

A technology of network speed and solution, applied in the direction of data exchange network, digital transmission system, electrical components, etc., can solve problems such as slow network speed

Inactive Publication Date: 2012-10-24
中电福富信息科技有限公司
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  • Abstract
  • Description
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  • Application Information

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Problems solved by technology

[0004] The technical problem to be solved by the present invention is to provide a comprehensive detection and solution method for slow network speed, which can quickly locate faults that may cause slow network speed

Method used

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  • Method for comprehensively detecting and solving slow network speed

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Embodiment Construction

[0014] see figure 1 As shown, a kind of all-round detection and solution method of slow network speed of the present invention comprises the following steps:

[0015] Step 10, when the network speed of the client used by the user is slow, the slow network speed detection function of the client is turned on;

[0016] Step 20, the client starts the obstacle removal engine to detect the slow network speed; specifically: the obstacle removal engine detects whether the home gateway of the client is connected to multiple computers to surf the Internet at the same time or whether it is hacked by others, if yes, then list and number of computers and the MAC address of the computer; if not, do not operate; check whether there is a process with high network bandwidth usage on the client side (high network bandwidth usage means: the network bandwidth used accounts for more than 60% of the total network bandwidth), yes , then find out the corresponding program in the system process list ...

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Abstract

The invention provides a method for comprehensively detecting and solving a slow network speed, and the method comprises the steps of 1, opening a slow network speed detection function of a client side when a network speed of the client side is slow; 2, starting a troubleshooting engine to detect the slow network speed by the client side; 3, uploading the detection content to a server side of an operator by the client side after the detection, generating a fault code by the server side, returning the fault code to the client side, and at the same time making statistics of the detection content by the server side and generating a report; 4, displaying a corresponding fault solution operation statement by the client side according to the fault code; and 5, carrying out the operation according to the fault solution operation statement by users to solve the problem of the slow network speed. Due to the adoption of the method, on one hand, the user complaint rate can be reduced, and the user perceptibility and satisfactory can be improved; and on the other hand, the troubleshooting efficiency and success rate of a client service and a community manager can be improved. A great amount of troubleshooting processing cost of the operator can be saved, and meanwhile, the user churn rate can also be greatly reduced.

Description

【Technical field】 [0001] The invention relates to the technical field of computer communication, in particular to an omnidirectional detection and solution method for slow network speed. 【Background technique】 [0002] With the rapid development of Internet business, people rely more and more on the Internet and pursue high-speed Internet experience; however, when it comes to Internet speed, more than half of Internet users have headaches, open the web card, and watch videos slowly. ; and the user's own computer skills are limited, and they don't know how to solve it. They can only call the customer service phone of the operator's server. However, they can only solve small problems, and most of them cannot be solved. They can only wait for the community manager to come to solve the problem. Troubleshooting takes a long time; and after finally solving the problem, a similar problem reappeared within a few days; resulting in poor user perception and a high number of fault repo...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04L12/24H04L12/26
Inventor 温辉黄勇强林灶钢
Owner 中电福富信息科技有限公司
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