Method for comprehensively detecting and solving slow network speed

Abstract

The invention provides a method for comprehensively detecting and solving a slow network speed, and the method comprises the steps of 1, opening a slow network speed detection function of a client side when a network speed of the client side is slow; 2, starting a troubleshooting engine to detect the slow network speed by the client side; 3, uploading the detection content to a server side of an operator by the client side after the detection, generating a fault code by the server side, returning the fault code to the client side, and at the same time making statistics of the detection content by the server side and generating a report; 4, displaying a corresponding fault solution operation statement by the client side according to the fault code; and 5, carrying out the operation according to the fault solution operation statement by users to solve the problem of the slow network speed. Due to the adoption of the method, on one hand, the user complaint rate can be reduced, and the user perceptibility and satisfactory can be improved; and on the other hand, the troubleshooting efficiency and success rate of a client service and a community manager can be improved. A great amount of troubleshooting processing cost of the operator can be saved, and meanwhile, the user churn rate can also be greatly reduced.

Description

【Technical field】

[0001] The invention relates to the technical field of computer communication, in particular to an omnidirectional detection and solution method for slow network speed. 【Background technique】

[0002] With the rapid development of Internet business, people rely more and more on the Internet and pursue high-speed Internet experience; however, when it comes to Internet speed, more than half of Internet users have headaches, open the web card, and watch videos slowly. ; and the user's own computer skills are limited, and they don't know how to solve it. They can only call the customer service phone of the operator's server. However, they can only solve small problems, and most of them cannot be solved. They can only wait for the community manager to come to solve the problem. Troubleshooting takes a long time; and after finally solving the problem, a similar problem reappeared within a few days; resulting in poor user perception and a high number of fault repo...

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