System and method for implementing emotion detection and service guidance based on emotion detection technique

Abstract

The invention discloses a system for realizing emotion detection and service guidance based on an emotion detection technology, and a method thereof. The system comprises a telephone switching network and an access telephone switching network, various existing gateways and platforms for completing different functions, and an emotion detection and service guidance platform which is innovatively arranged for completing the emotion detection, counting and transmitting emotion detection reports in real time and / or periodically, transmitting an emotion regulation suggestion to a user according to emotion detection results and performing various operations favorable for emotion regulation such as requesting songs, sending multimedia messages or short messages, replacing polyphonic ringtone, replacing mobile phone wallpaper and ringing tones, presenting gifts and recommending WAP links. The service can improve the number of users and reduce the churn rate of the users, promote the development of the products such as wireless music, the short messages, the multimedia messages and the like; and the system can help service users to enrich amusement activities, timely find emotion changes of friends and assist the friends in regulating the emotion, and can help reduce the communication expenses.

Description

technical field [0001] The present invention relates to a network system and method for realizing new telecommunication value-added services. Specifically, it relates to a system and method for realizing emotion detection and guidance services based on emotion detection technology, which belongs to the technical field of telecommunication value-added services. Background technique [0002] In the field of telecom value-added services, the test-type value-added services that have been launched now mainly involve the testing of static data such as constellations and blood types. Users need to answer questions one or more times, and the service functions are relatively simple. [0003] At present, foreign emotion detection technology is mainly used in call centers, and there is no mature product based on emotion detection technology in China, and there are few applications; there is no mature emotion detection and guidance based on emotion detection technology in the existing te...

AI Technical Summary

Problems solved by technology

[0002] In the field of telecom value-added services, the test-type value-added services that have been provided now mainly involve the tests of static data such as constellations and blood types, and require users to answer questions one or more times, and the business functions are relatively simple

[0003] At present, foreign emotion detection technology is mainly used in call centers, and there is no mature product based on emotion detection technology in China, and there are few applications; there is no mature emotion detection and guidance based on emotion detection technology in the existing telecom value-added business field Class business enters commercial use

Images