The invention provides a method and
system for positioning a user communication exception
root cause by fusing multi-dimensional data, and belongs to the technical field of mobile communication and
big data. The method comprises the following steps of: searching a corresponding user call
record by taking a user ID (Identity) of an abnormal call as a trigger; determining a user call
record key data item sub-
root cause and a corresponding optimization scheme; determining network elements related to the abnormal call, setting
feature data items of the network elements, and obtaining sub-root causes of the
feature data items of the corresponding network elements and corresponding optimization schemes; setting the weight of each sub-
root cause, and merging the sub-root causes according to a sub-root cause merging rule to obtain a merged root cause
list and the
score corresponding to each sub-root cause; and finally outputting a final root cause and optimization suggestion. The method has the advantages of being few in training samples, accurate in positioning, low in computing
power consumption, easy to expand, suitable for multi-
system networks from 2G to 6G and the like, capable of improving network optimization efficiency and
user perception and capable of providing a solution for user-centered network optimization.