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Question extraction method and electronic equipment

An extraction method and technology of electronic equipment, applied in the processing field, can solve problems such as incomplete keyword table, inability to accurately and quickly determine users, etc.

Active Publication Date: 2018-09-07
LENOVO (BEIJING) LTD
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  • Description
  • Claims
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Problems solved by technology

[0006] In view of this, the present invention provides a question extraction method and electronic equipment to solve the problem in the prior art that the real question of the user cannot be accurately and quickly determined due to the incomplete keyword table. The specific solution is as follows:

Method used

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  • Question extraction method and electronic equipment
  • Question extraction method and electronic equipment

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Embodiment Construction

[0045] The following will clearly and completely describe the technical solutions in the embodiments of the present invention with reference to the accompanying drawings in the embodiments of the present invention. Obviously, the described embodiments are only some, not all, embodiments of the present invention. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without making creative efforts belong to the protection scope of the present invention.

[0046] The invention discloses a method for extracting questions, the flow chart of which is as follows figure 1 shown, including:

[0047] Step S11, extracting no less than one input text in the dialogue with the customer service input by the user;

[0048]When the user needs to interact with the customer service system, the user will enter multiple input texts, including: the greeting text, the background text of the problem involved, and the description of...

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Abstract

The invention discloses a question extraction method and electronic equipment. Key features in each dialogue corpus are determined by aiming at the conversations, which aim at different questions, ofusers with a customer service staff; according to the key features, a real question text is determined; according to different dialogues, semantic features and structural features in the dialogue aredetermined; and therefore, the problem that the authenticity of the user can not be accurately and quickly determined when a keyword list is not complete since keywords in the keyword list are extracted in the dialogue can be solved.

Description

technical field [0001] The invention relates to the field of processing, in particular to a method for extracting questions and electronic equipment. Background technique [0002] At present, in the customer service system, robot customer service is usually used to interact with users. The robot customer service uses artificial intelligence to understand natural language and interact with users. [0003] When a user has a problem and needs to communicate with the customer service system through the customer service system, the entire process usually involves multiple rounds of dialogue between the user and the customer service. The questions entered by the user often include information that is weakly or irrelevant to the real problem, such as: Greetings, small talk, or background information that is less relevant to the question. [0004] In order to dig out the real problems of users, currently, the method usually used is keyword screening, which collects a list of keywor...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F17/30G06F17/27
CPCG06F40/247G06F40/30Y02D10/00
Inventor 缪庆亮胡长建
Owner LENOVO (BEIJING) LTD
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