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A method, device and system for regularly reminding to handle business

A timed reminder and business technology, applied in office automation, data processing applications, finance, etc., can solve the problems of missing business time, taking a few minutes to turn around, and not reminding customers, and avoiding business time. , increase stickiness, and improve the effect of customer experience

Active Publication Date: 2022-02-01
BANK OF CHINA
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  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

However, at the bank outlets, the bank has never reminded the customer during the process from the customer getting the number at the queuing machine to the start of the business, even though it may only take a few minutes for the customer to handle the business
In this way, it may happen that it is customer A's turn to start handling business, but customer A does not know because he is busy with other things, and misses the time for handling business, which makes the customer have to queue up again

Method used

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  • A method, device and system for regularly reminding to handle business
  • A method, device and system for regularly reminding to handle business
  • A method, device and system for regularly reminding to handle business

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Embodiment Construction

[0064] In order to enable those skilled in the art to better understand the technical solutions in this specification, the technical solutions in the embodiments of this specification will be clearly and completely described below in conjunction with the drawings in the embodiments of this specification. Obviously, the described The embodiments are only some of the embodiments in this specification, not all of them. Based on one or more embodiments in this specification, all other embodiments obtained by persons of ordinary skill in the art without creative efforts shall fall within the scope of protection of the embodiments of this specification.

[0065] In daily life and work, people often need to go to the bank to handle business, and queuing in the bank is a common phenomenon. At present, the queuing rules for customers to handle business at bank outlets are relatively simple. After customers arrive at the bank outlet, they first take a number from the queuing machine, an...

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Abstract

The embodiment of this specification discloses a method, device and system for regularly reminding to handle business. The method includes obtaining estimated values ​​of processing times of different business types according to business history transaction data; obtaining information on queuing numbers for all customers, the information on queuing numbers at least includes the type of business handled by each customer and reservation information; based on The estimated value of the processing time of different business types and the queuing sequence are obtained to obtain the time set for starting to handle business; to judge whether the time for starting to handle business of each customer in the time set of starting to handle business is less than or equal to the first time corresponding to the customer A preset value, if yes, then use the reservation information of the customer to send a reminder message for handling business to the customer. Utilizing the embodiments of this specification can effectively avoid missing business handling, greatly improve customer experience, and help increase the stickiness between the bank and customers.

Description

technical field [0001] The embodiment scheme of this specification belongs to the technical field of bank outlet business handling, and in particular relates to a method, device and system for regularly reminding business handling. Background technique [0002] In daily life and work, people often need to go to the bank to handle business, and queuing in the bank is a common phenomenon. At present, the queuing rules for customers to handle business at bank outlets are relatively simple. After customers arrive at the bank outlet, they first take a number from the queuing machine, and then handle it in turn according to the order of the numbers. However, at the bank outlets, the bank has never reminded the customer during the process from the customer getting the number at the queuing machine to the start of the business, even though it may only take a few minutes for the customer to handle the business. In this way, it may happen that it is customer A's turn to start handlin...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): G06Q10/04G06Q10/10G06Q40/02
CPCG06Q10/04G06Q10/109G06Q40/02
Inventor 朱江波丁正君马越李木
Owner BANK OF CHINA