Intelligent evaluation method and system, and computer readable storage medium

Abstract

The invention proposes an intelligent evaluation method and system, and a computer readable storage medium. The method comprises the following steps: extracting call voice of a call; performing voicerecognition on the call voice to determine whether the call includes a preset keyword; and performing a first evaluation on the call according to the result of the voice recognition. By recognizing and determining whether the preset keyword appears during the call, that is, and determining whether the telephone operator executes the telephone working as required, or determining the execution situation of the telephone operator, intelligent evaluation is performed on the working of the telephone operator (or other users using telephones for work communication), thereby achieving the purpose offollowing the work progress and work quality of the telephone operator, and carrying out targeted analysis and improvement.

Description

technical field [0001] The present invention relates to the technical field of business evaluation, in particular to an intelligent evaluation method, system and computer-readable storage medium. Background technique [0002] With the continuous development of all walks of life in society, the scope and depth of communication and integration between them are also constantly widening and deepening. Although today's network technology has been quite prosperous, the business interaction between many industries still depends on the operator to make calls, and the status of the operator is still very important. At present, the evaluation of the work of the operator is generally only based on the number of calls they make or the volume of business transactions. There is no clear evaluation method for the quality and efficiency of their work. Contents of the invention [0003] The main purpose of the present invention is to provide an intelligent evaluation method, system and co...

Images