Processing method, device and equipment for arbitration judgment and readable storage medium

Abstract

The invention provides an arbitration judgment processing method, which comprises the following steps: receiving complaint information sent by a user through a consultation complaint platform, and sending the complaint information to a terminal where an initial responsibility institution is located; Receiving a first arbitration reason sent by a terminal where the initial responsibility institution is located, determining an objection responsibility institution corresponding to the first arbitration reason, and sending the first arbitration reason and complaint information to the terminal where the objection responsibility institution is located; Receiving a second arbitration reason sent by the terminal where the dispute responsibility institution is located, and sending the first arbitration reason, the second arbitration reason and the complaint information to the terminal where the arbitration group is located; And receiving each arbitration result of the terminal where the arbitration group is located, calculating a first voting score of the initial responsibility institution and a second voting score of the dispute responsibility institution, and determining a final responsibility institution. The invention further provides an arbitration decision processing device and equipment and a readable storage medium. According to the invention, the final responsibility mechanismis determined by arbitrating the voting score of the group, and the case processing efficiency is improved.

Description

technical field [0001] The present invention relates to the technical field of insurance, in particular to a method, device, equipment and readable storage medium for processing an arbitration award. Background technique [0002] With the development of the insurance industry, various types of insurance emerge in endlessly. Users who purchase insurance can make complaints through the consultation and complaint platform. When the insurance company handles the complaint case, it will judge the responsible agency. Decisions are often disputed and require resubmission of data for correction. For example, if a user buys auto insurance in Beijing, but the vehicle is in danger in Shanghai, Shanghai will send people to deal with the accident. In the process of handling, there may be improper handling or time-limited issues, which may cause customer complaints. When the customer complains, if the initial responsibility If the agency is designated as the underwriting agency in Beijin...

AI Technical Summary

Problems solved by technology

[0003] The main purpose of the present invention is to provide a method, device, equipment and readable storage medium for processing arbitration judgments, aiming to solve the problem of low case processing efficiency

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