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Method, system and equipment for outbound call of telephone and medium

A telephone and telephone number technology, applied in the field of communication, can solve the problem of low connection rate of outbound calls, achieve the effect of improving the connection rate and ensuring transparent management and control requirements

Active Publication Date: 2019-07-09
ZUNYI BRANCH OF CHINA MOBILE GRP GUIZHOU COMPANY +1
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] The incoming call number displayed after the customer's mobile phone is connected is the number of the mobile phone for installation and maintenance. The customer may refuse to answer the number, resulting in a low connection rate of outbound calls

Method used

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  • Method, system and equipment for outbound call of telephone and medium
  • Method, system and equipment for outbound call of telephone and medium
  • Method, system and equipment for outbound call of telephone and medium

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Embodiment Construction

[0048] The characteristics and exemplary embodiments of various aspects of the present invention will be described in detail below. In order to make the purpose, technical solutions and advantages of the present invention more clear, the present invention will be further described in detail below in conjunction with the accompanying drawings and embodiments. It should be understood that the specific embodiments described here are only configured to explain the present invention, not to limit the present invention. It will be apparent to one skilled in the art that the present invention may be practiced without some of these specific details. The following description of the embodiments is only to provide a better understanding of the present invention by showing examples of the present invention.

[0049] It should be noted that in this article, relational terms such as first and second are only used to distinguish one entity or operation from another entity or operation, and ...

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Abstract

The invention discloses a telephone outbound method, a telephone outbound system, telephone outbound equipment and a medium. The method comprises the following steps: receiving a first outbound request sent by a first installation and maintenance person based on a desensitized first telephone number in a current work order, wherein the first outbound request comprises a service number and an identifier of the current work order; sending a first query request to the home decoration and maintenance management and control platform, so that the home decoration and maintenance management and control platform queries a first telephone number corresponding to the identifier according to the service number, the first query request comprising the service number and the identifier; receiving a firstquery response sent by the home decoration and maintenance management and control platform, wherein the first query response comprises a first telephone number and a service number; and sending a second outbound call request to a user terminal corresponding to the first telephone number, wherein the second outbound call request comprises the service number. According to the telephone outbound method, the telephone outbound system, the telephone outbound equipment and the computer readable storage medium provided by the embodiment of the invention, a uniform service number can be displayed ona mobile phone of a client, so that the call outbound call completing rate is improved.

Description

technical field [0001] The present invention relates to the technical field of communication, and in particular to a method, system, device and computer-readable storage medium for making an outbound call. Background technique [0002] With the implementation of the vigorous development of home broadband services and the continuous improvement of the control requirements for the installation and maintenance process of home broadband, this puts forward higher requirements for the standardization and transparency of the process of making appointments for outbound calls by installation and maintenance personnel. [0003] At present, for the management and control of outbound calls made by installation and maintenance personnel, the main method is to directly dial the user's phone through the installation and maintenance system, record the call process through the calling mobile phone, and manually upload the call recording file after the call is over. [0004] After the custome...

Claims

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Application Information

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IPC IPC(8): H04M3/42H04M3/51
CPCH04M3/42059H04M3/5141H04M3/5183
Inventor 王宇苏隽翎闫春龙
Owner ZUNYI BRANCH OF CHINA MOBILE GRP GUIZHOU COMPANY
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