The invention discloses a telephone outbound method, a telephone outbound
system, telephone outbound equipment and a medium. The method comprises the following steps: receiving a first outbound request sent by a first installation and maintenance person based on a desensitized first
telephone number in a current work order, wherein the first outbound request comprises a service number and an identifier of the current work order; sending a first query request to the home decoration and
maintenance management and control platform, so that the home decoration and
maintenance management and control platform queries a first
telephone number corresponding to the identifier according to the service number, the first query request comprising the service number and the identifier; receiving a firstquery response sent by the home decoration and
maintenance management and control platform, wherein the first query response comprises a first
telephone number and a service number; and sending a second outbound call request to a user terminal corresponding to the first telephone number, wherein the second outbound call request comprises the service number. According to the telephone outbound method, the telephone outbound
system, the telephone outbound equipment and the computer readable storage medium provided by the embodiment of the invention, a uniform service number can be displayed ona
mobile phone of a
client, so that the call outbound call completing rate is improved.