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248results about How to "Improve the connection rate" patented technology

Frequency planning and scrambling code planning method and device based on adjacent zone priority level

The embodiment of the invention discloses a TD (time division) frequency planning and scrambling code planning method based on an adjacent zone priority level, comprising: an adjacent cell priority level is generated through a zone adjacent factor, a zone factor and a zone direction factor based on the base station zone attribute according to the system technical scheme; and a TD main carrier frequency is distributed according to the generated adjacent zone priority level to ensure the minimality of the frequency interferences among zones; and then, a system assigns base scrambling code blocks and scrambling codes according to the adjacent zone priority level and the frequency so as to ensure the average minimization of the mutual interference of the frequency scrambling code among zones. According to the embodiment of the invention, the calculation method of the adjacent zone priority level is more reasonable, and the setting and switching process of the adjacent zone relationship is more reasonable. Furthermore, co-frequency encounter phenomena among the adjacent zones are avoided by adopting the scheme, so that the mutual correlation of the scrambling codes among the adjacent zones is minimal, and the maximal frequency resource and scrambling code resource utilization and the minimum frequency and scrambling code interferences among zones are ensured. And the network performance indexes such as call completing rate are improved, and the client perception quality is greatly improved.
Owner:CHINA MOBILE GROUP JIANGSU

Voice interaction management method and system based on telephone traffic forecasting

The invention discloses a voice interaction management method and a voice interaction management system based on telephone traffic forecasting. The voice interaction management system comprises a telephone traffic forecasting module, an ACD automatic telephone traffic distribution module, an IVR automatic voice answering module, a CTI regulation and control integrated module, a PBX queuing module and a terminal monitoring module; the voice service method can select priority, and timely and effectively answer calls from users according to call requirements of users, thus improving service quality; according to the voice interaction management method, under the premise of reducing operational cost, achieving centralized seat management in the whole province or large areas, and performing centralized operation on calling systems, calls are answered according to belonging areas, and customer service staffs are convenient to communicate; skill groups in cities and counties only need to distribute computers and IP power grids, no gateway and IVR voice answering system are needed, no device redundancy exists, the priority groups are automatically selected according to customer requirements, different priority groups are different in distribution sequences and distribution processes, calls can be effectively and selectively answered, and improvement on answering quality is facilitated.
Owner:国网山东省电力公司营销服务中心(计量中心) +2

Voice forecasting linkage method and system based on call requirements

The invention discloses a voice forecasting linkage method and a voice forecasting linkage system based on call requirements. The system comprises an ACD automatic telephone traffic distribution module, an IVR automatic voice answering module, a CTI regulation and control integrated module, en exchange board, a PBX queuing module and a terminal monitoring module; the voice service method can select priority, and timely and effectively answer calls from users according to call requirements of users, thus improving service quality; according to the method, under the premise of reducing operational cost, achieving centralized seat management in the whole province or large areas, and performing centralized operation on calling systems, calls are answered according to belonging areas, and customer service staffs are convenient to communicate; skill groups in cities and counties only need to distribute computers and IP power grids, no gateway and IVR voice answering system are needed, no device redundancy exists, the priority groups are automatically selected according to customer requirements, different priority groups are different in distribution sequences and distribution processes, calls can be effectively and selectively answered, and improvement on answering quality is facilitated.
Owner:国网山东省电力公司营销服务中心(计量中心) +2

Intelligent outbound processing method and device, computer equipment and storage medium

The invention discloses an intelligent outbound call processing method and device, computer equipment and a storage medium. The intelligent outbound call processing method comprises the steps of acquiring batch outbound call requests; querying a database based on the branch mechanism identifiers in the batch outbound call requests, and obtaining a fixed telephone number configuration table corresponding to the branch mechanism identifiers; determining a target fixed-line telephone number from at least two original fixed-line telephone numbers in the fixed-line telephone number configuration table according to the fixed-line telephone outbound sequence; calling the target fixed telephone number to call the mobile terminal corresponding to the client number to obtain a call-out feedback result; if the outbound call feedback result is call failure, updating the number of call failures corresponding to the client number; if the number of call failures is not smaller than the first preset number and not larger than the second preset number, updating the target fixed telephone number based on the fixed telephone outbound sequence, repeatedly calling the target fixed telephone number to outbound the mobile terminal corresponding to the client number according to the fixed telephone outbound interval, acquiring the outbound feedback result. The call completing rate can be effectively increased through the invention.
Owner:CHINA PING AN LIFE INSURANCE CO LTD

Method and system for regulating and controlling voice service based on call requirements

The invention discloses a method and a system for regulating and controlling voice service based on call requirements. The system comprises an ACD automatic telephone traffic distribution module, an IVR automatic voice answering module, a CTI regulation and control integrated module, an exchange board, a PBX queuing module and a terminal monitoring module; the voice service method can select priority, and timely and effectively answer calls from users according to call requirements of users, thus improving service quality; according to the method, under the premise of reducing operational cost, achieving centralized seat management in the whole province or large areas, and performing centralized operation on calling systems, calls are answered according to belonging areas, and customer service staffs are convenient to communicate; skill groups in cities and counties only need to distribute computers and IP power grids, no gateway and IVR voice answering system are needed, no device redundancy exists, the priority groups are automatically selected according to customer requirements, different priority groups are different in distribution sequences and distribution processes, calls can be effectively and selectively answered, and improvement on answering quality is facilitated.
Owner:STATE GRID CORP OF CHINA +1

Method and device for resolving dual-card-dual-standby service conflict in mobile terminal

The invention relates to the field of communication, and discloses a method and a device for resolving dual-card-dual-standby service conflict in a mobile terminal. According to the method and the device, the mobility management process of a dual-card-dual-standby one-way mobile device can be ensured, and the service success rate and the call completing rate are improved. The method comprises the following steps of when service conflict exists between a first service execution module and a second service execution module, and the service of the first service execution module is a short message command process, caching the service of the second service execution module, starting a timer of the first service execution module, and adjusting the duration of the timer according to the priority of the services of the first service execution module and the second service execution module; within the duration of the timer, executing the service of the first service execution module; judging whether the timer is overtime or not; when the timer is not overtime, processing the service of the first service execution module and the service of the second service execution module according to the execution situation of the service of the first service execution module; when the timer is overtime, executing the service of the first service execution module and the service of the second service execution module according to the service priority.
Owner:LEADCORE TECH

Method and system of improving call completing rate of mobile communication terminal

The invention relates to a method and a system of improving the call completing rate of a mobile communication terminal and a system. The method comprises the following steps: a request of circuit exchange CS request service is initiated in the terminal, and the CS conversation service building process is conducted between networks; during the period that in the CS conversation service building process, the terminal successively transmits a data package of the conversation service building request, but a radio link control (RLC) layer of the terminal does not receive a confirmed package which is replied by the networks, and a small region of the terminal is detected to be changed; whether the small region is a cross-position region or not is judged in a higher layer protocol of the terminal; when the small region change is the cross-position region, the service request is suspended and retransmitted in a radio resource control (RRC) layer of the terminal and suspending indications are reported to a non-access network access server (NAS) layer of the terminal; position region updating is initiated in the NAS layer; and when the position region updating is finished, the CS domain service request is retransmitted in the NAS layer so as to build CS communications with the networks.
Owner:JLQ TECH CO LTD

Outbound model construction method, outbound method and device and storage medium

The embodiment of the invention discloses an outbound model construction method, an outbound method and device and a storage medium. The outbound model construction device in the application acquiresa client identifier and historical outbound time of a historical outbound client, and historical outbound times and historical connection times corresponding to the historical outbound time; the historical call-out time is classified into a preset time period type according to the time period of the historical call-out time; according to the historical call-out times and the historical call-through times, the time period call-through rates corresponding to the time period types are determined respectively; a sample set is constructed according to the customer identifier, the time period type and the time period call completing rate; and finally, an intelligent outbound model is constructed according to a preset model and the sample set. According to the scheme, the model is constructed only after the historical outbound time is changed into the time period type of the time period where the historical outbound time is located, the prediction accuracy of the intelligent outbound model can be improved, and then the call completing rate of intelligent outbound is increased.
Owner:SF TECH
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