Method, device and system for achieving out calling

A prediction device and purpose technology, applied in the field of network communication, can solve problems such as waste of agent resources, no response, and large system processing load, and achieve the effects of reducing processing load, improving connection rate, and reducing waste

Inactive Publication Date: 2013-09-25
HUAWEI TECH CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] At present, with the personalization and mobilization of communication, many users use mobile terminals such as mobile phones to communicate. Due to the instability of mobile terminals and the rapid change of user numbers, there are often cases where calling customers are shut down, unresponsive, downtime, and idle. number, etc., resulting in low outbound call completion rate, resulting in waste of agent resources, heavy system processing load, etc.

Method used

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  • Method, device and system for achieving out calling
  • Method, device and system for achieving out calling
  • Method, device and system for achieving out calling

Examples

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Embodiment Construction

[0024] The technical solutions in the embodiments of the present invention will be clearly and completely described below in conjunction with the accompanying drawings in the embodiments of the present invention. Obviously, the described embodiments are part of the embodiments of the present invention, not all of them. Based on the embodiments of the present invention, all other embodiments obtained by those of ordinary skill in the art without creative work shall fall within the protection scope of the present invention.

[0025] figure 1 It is a schematic flowchart of a method for implementing outbound calls provided by Embodiment 1 of the present invention.

[0026] Such as figure 1 As shown, the method 100 includes:

[0027] 110: Obtain the first outbound call list;

[0028] Specifically, the first outbound call list may be obtained from a database or a file. The first outbound call list includes an outbound number list, and may also include the name of the user corresponding to e...

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PUM

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Abstract

The invention discloses a method, device and system for achieving out calling. The method comprises the steps that a first out calling name list is obtained; preprocessing is carried out on the first out calling name list in a short message predicting mode, the states of terminals corresponding to out calling numbers in the first out calling name list are determined; a second out calling name list is output, the second out calling name list comprises numbers with the states being service accessible, and out calling is carried out on the numbers in the second out calling name list. The states of the terminals corresponding to the out calling numbers can be determined according to the short message predicting mode, calling is only carried out on the out calling numbers corresponding to the service-accessible terminals, and accordingly out calling completing rate is improved, waste of seat resources is lowered, and system processing loading is lowered.

Description

Technical field [0001] The embodiments of the present invention relate to the field of network communication, and more specifically, to a method, device, and system for implementing outbound calls. Background technique [0002] At present, in the active marketing, market research, customer care, debt collection and other businesses of enterprises, it is common to use active outbound calls to contact relevant customers. [0003] Active outbound call means that the outbound call system first dials the customer's phone number, and then transfers the corresponding call to the agent representative for interaction. [0004] At present, with the personalization and mobilization of communication, many users use mobile terminals such as mobile phones to communicate. Due to the instability of mobile terminals and the rapid change of user numbers, there are often customers who call shut down, unresponsive, downtime, and empty. Numbers, etc., lead to low outbound call completion rates, resultin...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04M3/51H04W4/14H04L29/12
Inventor 龙院海
Owner HUAWEI TECH CO LTD
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