Outbound method and system

An automatic outbound call and automatic call technology, applied in the field of data communication, can solve the problems of low agent work efficiency, low list pass rate, and high labor cost, so as to improve the connection rate and conversion rate, reduce labor cost, and reduce the number of agents Effect

Active Publication Date: 2018-03-30
PING AN TECH (SHENZHEN) CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0003] The present invention provides an outbound call method and system, the main purpose of which is to solve the technical problems of high on-site manpower cost and low work efficiency of agents due to low list pass rate and low conversion rate in the prior art

Method used

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  • Outbound method and system
  • Outbound method and system

Examples

Experimental program
Comparison scheme
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Embodiment approach

[0054] As an implementation manner, step S10 may include the following refinement steps:

[0055] When receiving the outbound call list, determine the list type of the outbound call list, and judge whether the outbound call list conforms to the automatic outbound call rule corresponding to the list type.

[0056] Step S20 may include the following refinement steps:

[0057] If the outbound call list conforms to the automatic outbound call rule, the outbound call list is classified and stored in the automatic outbound call list pool according to the corresponding list type.

[0058] It should be noted that the outbound call list mentioned in the embodiment of the present invention includes the telemarketing list maintained by the telemarketing system itself, the return defense list, and the outbound call list sent by the online marketing system, all of which include a contact name 1. A list of contact phone numbers, however, the number of outbound call lists received each time i...

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PUM

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Abstract

The invention discloses an outbound method. The method comprises the following steps of when an outbound list is received, determining whether the outbound list accords with a preset automatic outbound rule; when the outbound list accords with the automatic outbound rule, storing the outbound list in an automatic outbound list pool; issuing the outbound list in the automatic outbound list pool toa telephone platform so as to carry out automatic call processing; and when a connection prompt sent by the telephone platform is received, switching the outbound list to seat processing. The invention also provides an outbound system. In the prior art, on-site manpower cost is high; and seat work efficiency is low because of a low list pass rate and a low conversion rate. In the invention, the above technical problems are solved.

Description

technical field [0001] The invention relates to the technical field of data communication, in particular to an outbound call method and system. Background technique [0002] For the telemarketing call system, in addition to calling and maintaining the outbound call list of the telemarketing system itself, it will also receive other types of lists sent by other systems for call processing, such as online sales list, call back list etc. For the above-mentioned different types of outbound call lists, the current processing method is manually dialed by the agent. However, due to the large number of lists, the different quality of the lists, and the different expiration times of the products, not only to meet the large number of calls sent by other systems The demand for call processing on the list requires a large amount of on-site manpower, resulting in high labor costs; and often the phone number is invalid and cannot be connected, resulting in low connection rate and low con...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04M3/51H04M3/523
CPCH04M3/5141H04M3/523
Inventor 傅宇
Owner PING AN TECH (SHENZHEN) CO LTD
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