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72results about How to "Save money on calls" patented technology

Voice interaction management method and system based on telephone traffic forecasting

The invention discloses a voice interaction management method and a voice interaction management system based on telephone traffic forecasting. The voice interaction management system comprises a telephone traffic forecasting module, an ACD automatic telephone traffic distribution module, an IVR automatic voice answering module, a CTI regulation and control integrated module, a PBX queuing module and a terminal monitoring module; the voice service method can select priority, and timely and effectively answer calls from users according to call requirements of users, thus improving service quality; according to the voice interaction management method, under the premise of reducing operational cost, achieving centralized seat management in the whole province or large areas, and performing centralized operation on calling systems, calls are answered according to belonging areas, and customer service staffs are convenient to communicate; skill groups in cities and counties only need to distribute computers and IP power grids, no gateway and IVR voice answering system are needed, no device redundancy exists, the priority groups are automatically selected according to customer requirements, different priority groups are different in distribution sequences and distribution processes, calls can be effectively and selectively answered, and improvement on answering quality is facilitated.
Owner:国网山东省电力公司营销服务中心(计量中心) +2

Voice forecasting linkage method and system based on call requirements

The invention discloses a voice forecasting linkage method and a voice forecasting linkage system based on call requirements. The system comprises an ACD automatic telephone traffic distribution module, an IVR automatic voice answering module, a CTI regulation and control integrated module, en exchange board, a PBX queuing module and a terminal monitoring module; the voice service method can select priority, and timely and effectively answer calls from users according to call requirements of users, thus improving service quality; according to the method, under the premise of reducing operational cost, achieving centralized seat management in the whole province or large areas, and performing centralized operation on calling systems, calls are answered according to belonging areas, and customer service staffs are convenient to communicate; skill groups in cities and counties only need to distribute computers and IP power grids, no gateway and IVR voice answering system are needed, no device redundancy exists, the priority groups are automatically selected according to customer requirements, different priority groups are different in distribution sequences and distribution processes, calls can be effectively and selectively answered, and improvement on answering quality is facilitated.
Owner:国网山东省电力公司营销服务中心(计量中心) +2

Method and system for regulating and controlling voice service based on call requirements

The invention discloses a method and a system for regulating and controlling voice service based on call requirements. The system comprises an ACD automatic telephone traffic distribution module, an IVR automatic voice answering module, a CTI regulation and control integrated module, an exchange board, a PBX queuing module and a terminal monitoring module; the voice service method can select priority, and timely and effectively answer calls from users according to call requirements of users, thus improving service quality; according to the method, under the premise of reducing operational cost, achieving centralized seat management in the whole province or large areas, and performing centralized operation on calling systems, calls are answered according to belonging areas, and customer service staffs are convenient to communicate; skill groups in cities and counties only need to distribute computers and IP power grids, no gateway and IVR voice answering system are needed, no device redundancy exists, the priority groups are automatically selected according to customer requirements, different priority groups are different in distribution sequences and distribution processes, calls can be effectively and selectively answered, and improvement on answering quality is facilitated.
Owner:STATE GRID CORP OF CHINA +1

International roaming voice service call method and voice service call agent soft terminal

The invention discloses an international roaming voice service call method. The international roaming voice service call method includes registering a mobile phone number in a VoIP (voice over internet protocol) server and associating the mobile phone number registered in the VoIP server with a voice call agent soft terminal installed on a mobile phone client; setting unconditional call transfer before roaming is carried out so as to transfer calls to a VoIP gateway of a belonging country; transferring call service to the VoIP gateway of the belonging country when a roaming user is called; enabling the VoIP gateway of the belonging country to identify the mobile phone number of the user and submitting the mobile phone number to the VoIP server; enabling the VoIP server to find the voice call agent soft terminal associated with the mobile phone number of the roaming user and initiating calls to the voice call agent soft terminal via a data network. The invention further discloses the voice call agent soft terminal. The international roaming voice service call method and the voice service call agent soft terminal have the advantages that the international roaming voice service cost can be lowered, and the experience can be improved for the user.
Owner:SHENZHEN TUGE INFORMATION CO LTD

Method for taking taxi based on journey time

The invention discloses a taxi-hailing method based on distance time. The method comprises: the taxi-hailing module sends order information to a processing module; the processing module matches the current location of the user with the current location of the vehicle; the processing module stores the user terminal number in association with the vehicle information Enter the temporary storage unit; the navigation module generates a navigation route according to the current position of the vehicle and the target position; the prediction module reads one or more road names in the navigation route, the prediction module retrieves road information according to the road name, and the prediction module according to the road The length calculates the fare price, the estimation module calculates the estimated time according to the road length and the current vehicle speed, and the estimation module sends the fare price and estimated time to the user terminal. The invention provides an intelligent taxi-hailing platform, which saves the user's call costs, calls out a rough car through a mobile terminal, and at the same time, the system intelligently arranges the order for the vehicle, improves the order-receiving efficiency of the vehicle center, and reduces the burden on staff.
Owner:安徽云看信息技术有限公司

Business management method and business management system for multiple operating systems and terminal

The invention provides a business management method and a business management system for a multi-operating system and a terminal. The business management method for multiple operating systems comprises the following steps: when receiving a request instruction of invoking service business of any operating system in the multiple operating systems, determining a corresponding relation of the any operating system and an embedded user identity identification module; switching to number information and a service protocol of a corresponding embedded user identity identification module according to the corresponding relation; and executing the request instruction and completing the service business requested by a user based on the number information and the service protocol. By adopting the business management method provided by the technical scheme of the invention, the number information and the service protocol of the corresponding embedded user identity identification module are used for completing the service business in different operating systems, so the convenience of using the number information and the service protocol of the embedded user identity identification module is improved, and the user experience is improved by package features matched with a service agreement.
Owner:YULONG COMPUTER TELECOMM SCI (SHENZHEN) CO LTD

Method for establishing communication by using short message to call back

The invention provides a method for establishing communication by using a short message to call back. The method comprises the following steps: firstly, transmitting a short message to a short message server by a user; analyzing content of the short message after the short message server receives the short message, and starting a line to call back to the party transmitting the short message after the content of the short message containing specific telephone call back content and the number of the other party is confirmed; selecting another line to call the number of the other party after the party transmitting the short message is connected; and establishing the communication for two parties after the number of the other party is connected. The method for establishing the communication by using the short message to call back has the advantages that secondary dialing can be carried out through a short message mode to achieve the aim of third party communication without secondary dialing in a communicating process, save key-press in the communicating process, and reduce the opportunity of error key-press; furthermore, the calling party and the called party become called parties when telephone call back is carried out through the short message mode, thereby greatly saving communication cost.
Owner:FUJIAN STAR NET COMM

Internet phone system and internet phone service method for a mobile telephone

An Internet telephone system and an Internet telephone service method capable of connecting a traditional wired telephone to a mobile communication network through the Internet instead of the PSTN. The system includes: a telephone; a connection conversion device for connecting the phone to the Internet or PSTN; a user's computer, wherein software for connecting the phone to the Internet through the connection conversion device is installed; A VoIP (Voice over Internet Protocol) gateway connecting the mobile communication network to the Internet; and a mobile phone for accessing the Internet. The connection switching device includes: an off-hook detector for detecting the off-hook state of the phone; an adapter for connecting the phone to the Internet or PSTN according to an order; A duplex circuit for conversion and restoration between one-way signals to four-way signals for transmission and reception to suppress sound leakage and sidetone; an audio decoder for decoding the DTMF tones of the telephone; and a microprocessor for exchanging control data from the user's computer, controlling the adapter so that the phone connects to the Internet when the off-hook detector detects the off-hook state of the phone, and when the The microprocessor provides number data to the user's computer upon receipt of the number data from the audio decoder.
Owner:IMMERTEC

An automatic call transfer method for Bluetooth earphone

The invention discloses a method for automatic call shift of Bluetooth earphone. The method includes: the Bluetooth earphone couples with the gateway, and enters the searching state; in the searching state, the earphone is in call scanning mode, the gateway call the earphone; the gateway create connection to the earphone and assures the quality has enough security, then the earphone and the gateway enter the holding state; in the holding state, if the quality is stable, the gateway registers the mobile phone number fixed network, the ear phone and the gateway enters the on-line state; in the on-line state, when the fixed telephone call the mobile phone, the call is transformed to the gateway, then uses the Bluetooth earphone to receive the call; in the on-line state, the close and connection between the earphone and the gateway or the quality is decreased to the threshold value, the gateway logouts the mobile phone number, the gateway and mobile phone enters the searching state. When the earphone and the gateway have the cal shifting function, the user needn't to bear the interruption and fading of mobile phone signal, the quality is upgraded. The saves the speak time, at the same time; it prolongs the communication and waiting time.
Owner:IVT TECH BEIJING

Communication terminal conversation method, method for controlling conversation of communication terminal, and communication terminal

The embodiments of the invention provide a communication terminal conversation method, a method for controlling a conversation of a communication terminal, and a communication terminal. The communication terminal conversation method comprises the following steps: initiating a call request for establishing conversation connection with a called communication terminal; in the process of waiting for establishing the conversation connection with the called communication terminal and/or after the conversation connection with the called communication terminal is established, generating a control instruction of switching a conversation calling party; sending the control instruction to the called communication terminal so that the called conversation terminal refuses the calling request or breaks the conversation with a calling communication terminal according to the control instruction and initiates a calling request to the calling communication terminal; and in response to the calling request initiated by the called communication terminal, re-establishing conversation connection with the called communication terminal. By use of the method and equipment provided by the invention, the conversation calling party can be switched, and the conversation cost can be saved.
Owner:VIVO MOBILE COMM CO LTD
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