336 results about "Service protocol" patented technology

A general programmatic interface-to-network messaging adapter exposes a suitable object integration interface or application programming interface to applications on a controller device and sends network data messages to invoke services or query status of a controlled device. The adapter maps application calls to the interface into network data messages according to service protocols of the controlled device. The general adapter provides the interface suitable to any specific service of a controlled device based on a data description of the interface, and converts the application calls to network data messages based on a data description of a protocol and format for network data messages to interact with the specific service. Once the interface / messaging description is obtained, applications on the controller device can programmatically interact with the adapter, and the adapter then handles appropriate message exchanges with the service of the controlled device. The general adapter allows controller device applications to be written using object-oriented programming, while avoiding code download.

A network-infrastructure cache ("NI Cache") transparently provides proxy file services to a plurality of client workstations concurrently requesting access to file data stored on a server. The NI Cache includes a network interface that connects to a digital computer network. A file-request service-module of the NI Cache receives and responds to network-file-services-protocol requests from workstations through the network interface. A cache, also included in the NI Cache, stores data that is transmitted back to the workstations. A file-request generation-module, also included in the NI Cache, transmits requests for data to the server, and receives responses from the server that include data missing from the cache.

A method, system, and computer program product for monitoring service tickets for information technology (IT) service providers to ensure that levels of service regarding resolving problems identified by a customer are met is provided. In one embodiment, a monitoring server inspects a service ticket in a database to determine a deadline for when a problem associated with the service ticket must be resolved. The server then determines a deadline approaching alert time. This deadline approaching alert time is a time at which a help desk user must be notified that the deadline for resolving the problem must be met is approaching. The server then alerts the help desk user that the deadline for resolving the problem is approaching when the deadline approaching alert time is reached. If the problem is not resolved by the deadline, the server periodically alerts the help desk user when times for status updates, which have been specified by a level of service agreement for updating the customer of the status of resolution of problems that have past deadline, are approaching, thereby ensuring that the IT provider meets its obligations to the customer.

An online voice messaging service that integrates all tools needed for an advertising sales representative to resell to their customers, in real time, a blind “ad box” including a temporary anonymous toll-free phone number with attached Internet Voice & Data Messaging (IVDM) service for collecting ad responses, such that the toll-free phone number can be incorporated into the text of the customer's advertisement as it is being booked. The software includes a portal or web interface that facilitates reselling of the service via a channel of resellers, such as media companies with sales representatives that have a service agreement with the service. The software also includes a separate portal for direct sales. Various value-added, user-options are provided including notifications of new messages, the ability to receive rental and / or credit applications, payments from customers, management of multiple ad boxes with one logon, and to retrieve messages as .wav files, emails as .txt files, and faxes as .pdf (or similar) files.

Disclosed is a method for facilitating management of at least one service agreement associated with a user and at least one service provider. The method may include receiving, using a communication device, a service agreement from a service provider system. Further, the method may include performing, using a processing device, one or more of analyzing the service agreement, identifying at least one collectable data associated with the user account and identifying at least one action associated with the at least one collectable data. Further, the method may include storing, using a storage device, each of the at least one collectable data and the at least one action in association with the service agreement. Further, the method may include transmitting, using the communication device, each of the at least one collectable data and the at least one action to a user device associated with the user account.

A message director service for a gaming network including gaming machines provides systems and methods for processing messages between entities on the gaming network. The gaming services framework comprises a set of services, protocols, XML schemas, and methods for providing gaming system functionality in a distributed, network based architecture that includes gaming machines and servers. The systems and methods provide a service-oriented framework for gaming and property management based upon internetworking technology and web services concepts.

A method and architecture for enabling interaction between a remote device and a host computer. A service provided by the remote device is discovered, and a description pertaining to the service is retrieved by the host computer. A network communication link is the established between the remote device and the host computer based on connection information provided by the description. Host-side and client-side software service modules are run on the host and remote devices to enable interaction between the devices using a service protocol that is specific to the service. Various service protocols are provided, including a display service protocol and an input service protocol. Using commands provided by each protocol, the host computer is enabled to control the service remotely by pushing data and appropriate commands to the remote device, whereupon these commands are processed by the client-side service module to perform service operations that employ the sent data.

Business methods and systems that are provided use knowledge-based expert systems for mining (extracting) highly structured clinical information from various structured and unstructured sources of healthcare provider data. In one business method for on-line healthcare management and decision support, a service provider maintaining a collection of structured clinical data, the structured clinical data comprising information automatically mined from various structured and unstructured sources of healthcare provider data from one or more different healthcare providers. The service provider provides a customer on-line access to structured clinical data in the collection, or providing an on-line service to the customer using structured clinical data in the collection, based on a service agreement between the customer and the service provider.

The SCSI and iSCSI layers over the TCP / IP layers of the protocol stack in an IP network client and in an IP network-attached storage server are replaced with a thin network block services layer. The network block services layer 71 implements a network block services protocol having a very reduced set of commands transmitted between the client and the storage server. The network block services protocol is used in a configuration process in which logical volumes of the network-attached storage are exported to the client and become local pseudo-disk instances. The client's operating system and application programs access the local pseudo-disk instances with what appears to be a standard device driver for a local disk device. The device driver maintains a TCP connection to each open device, and responds to connection failure by re-connecting with an alternative server IP port.

A method and system is provided for communicating service and maintenance information about equipment located at distributed building sites. A customer web portal is provided with a database for storing the equipment service information. The web portal provides an efficient way of determining the service activity for equipment located at distributed sites without the need for maintaining service related information at each site. The user can also obtain information about individual service orders and service agreements for individual pieces of equipment.

A method for updating presence information between a client and a server wherein an update request having a first presence information version number associated therewith is transmitted from the client to a server. The first presence information version number is compared with a second presence information version number at the server. If the first and second version numbers do not match, a presence information update response is transmitted from the server to the client. If the first and second version numbers do match, a presence information update response is delayed until receipt of a new update or expiration of a timeout period.

Systems, methods and a mobile device for using policy defined by the operator to control the interfaces on which data is sent and received by the device are provided. The policy can be dynamically updated by the operator, by pushing new policy to the device for implementation. The policy can define that the device should switch certain data between two or more available interfaces at certain times, or when certain data may be sent or received over a particular interface. The device may receive new policy from the operator in order to help with the operator's own operational objectives, such as traffic shaping or other traffic limitation to ease congestion or enforce service agreements. A policy implementing corresponding traffic limitation or shaping on the air interface between the mobile device and network base stations can be sent to the mobile device so as to reduce signaling congestion on the air-interface.

The SCSI and iSCSI layers over the TCP / IP layers of the protocol stack in an IP network client and in an IP network-attached storage server are replaced with a thin network block services layer. The network block services layer 71 implements a network block services protocol having a very reduced set of commands transmitted between the client and the storage server. The network block services protocol is used in a configuration process in which logical volumes of the network-attached storage are exported to the client and become local pseudo-disk instances. The client's operating system and application programs access the local pseudo-disk instances with what appears to be a standard device driver for a local disk device. The device driver maintains a TCP connection to each open device, and responds to connection failure by re-connecting with an alternative server IP port.

System architecture for network connected applications, devices, users, and web services providing security effected by means for managing interaction with an authentication library that effects a correlation between the use and creation of library entries having predetermined correlation indicia for effecting strong authentication of users and participants within the network. A common authentication service (CAS) based upon an XML or web services protocol is described.

A method is provided for use of an information management system to produce quotations and related information on optimized inputs and services for the production of food, feed, fiber, livestock, and the like, and to execute customized commercial service agreements including a performance guaranty or insurance policy. The system includes a database of historical input and service performance and a decision support system to optimize future performance. The commercial service agreement includes protocols for applying inputs, performing services, and assessing performance. Related information includes input management plans; savings, rebate or cost-share information, applications or credits; information or forms for permits or regulatory compliance; and emissions trading credits or executed trades. The system administers a remedy if performance standards are not met. This method has broad application to plant and livestock production in reducing nutrient and pesticide inputs and pollution, and in reducing economic risks for producers and input / service providers.

The cloud storage services are extended with a cloud storage service access protocol that enables users to specify a desired storage tier for each data stream. In response to receiving storage tier specifiers via the protocol, the cloud storage service performs storage operations to identify target storage devices having attributes matching those associated with the requested storage tier. The cloud storage service stores a data stream from the storage client in the identified target storage device associated with the desired storage tier. Storage tiers can be defined based on criteria including capacity costs; access latency; availability; activation state; bandwidth and / or transfer rates; and data replication. The cloud storage service protocol allows data streams to be transferred between storage tiers, storage devices to be activated or deactivated, and data streams to be prefetched and cached. The cloud storage services may charge storage clients based on storage tier use and associated operations.

Provided is a system and method for providing a converged messaging service, which can be compatibly used with or replace various services, such as an Instant Messaging (IM) service, a Short Message Service (SMS), a Multimedia Message Service (MMS), a Voice over Internet Protocol (VoIP) service, and a PTT over Cellular (PoC) service. To do this, there are defined an architecture and interfacing of a Converged Messaging Client (CMC) and a CM Server (CMS), which are elements of a converged messaging service for being compatibly used with or replacing the various services. In particular, there is suggested a method of enabling interworking between heterogeneous messaging services in an application layer by expending IP Multimedia Core Network (CN) Subsystem (IMS) technology. There is also suggested a method of defining a CM data storage for supporting the converged messaging service and managing a message and metadata stored in the defined CM data storage.

A system for use with a risk management system is provided. The system includes a memory device configured to store data including at least historical service records of at least one wind turbine and new service records of the at least one wind turbine and a processor unit coupled to the memory device. The processor unit includes a programmable hardware component that is programmed. The processor unit is configured to analyze, by a processing system, text of the historical service records to generate a prediction model including a plurality of failure categories; and analyze, by a monitoring system, text of the new service records to classify each new service record based on the prediction model.

A method and architecture for enabling interaction between a remote device and a host computer. A service provided by the remote device is discovered, and a description pertaining to the service is retrieved by the host computer. A network communication link is the established between the remote device and the host computer based on connection information provided by the description. Host-side and client-side software service modules are run on the host and remote devices to enable interaction between the devices using a service protocol that is specific to the service. Various service protocols are provided, including a display service protocol and an input service protocol. Using commands provided by each protocol, the host computer is enabled to control the service remotely by pushing data and appropriate commands to the remote device, whereupon these commands are processed by the client-side service module to perform service operations that employ the sent data.

A service marketplace system is disclosed for searching and finding service orders and offers, governing the negotiations and conclusions of service agreements between a number of service providers and service users, and which includes an after sale support web service interface to promote to sale of goods in remote online shops by offering related services.An after sale support web service interface allows a remote online shop's proprietor to incorporate an online search for product-related services available at customers' locations offered on the independent service marketplace. The search results may be displayed on the remote online shop's website along with the product offers the services relate to.Product-related services are mainly assembly, installation, maintenance and repair services for certain products.

An emergency warning service is described for providing emergency related information to users of communication terminals in a mobile communication system. The service comprises a procedure of establishing a service agreement in relation with a user. The service agreement comprises at least an identification of a user and a time period during which period the user is allowed access to emergency warnings. After receiving an emergency warning message from an emergency warning message provider, the message comprising information at least regarding a type of emergency and an emergency location, it is decided whether or not the user is to receive the warning message. The decision is based at least on said service agreement. Then, depending on the decision, at least said warning message is transmitted to the user.

A method and system is disclosed for displaying service and maintenance information about equipment located at distributed building sites online. A customer web portal is provided with a database for storing the equipment service information. The web portal provides an efficient way of determining the service activity for equipment located at distributed sites without the need for maintaining service related information at each site. The user can also obtain information about individual service orders and service agreements for individual pieces of equipment.

A method and system for monitoring an appliance is disclosed. The method includes establishing a wireless communication connection between a communication module in an appliance and a communication network, transmitting operational data in real-time from the appliance to an external monitoring system over the communication network, determining a status of a component of the appliance from the real-time operational data, and if a failure mode of the component is detected, initiating a service protocol corresponding to the component.

The invention discloses a service providing method based on Internet big data. The service providing method comprises Internet data standardization definition, Internet data acquisition, Internet datapreprocessing, Internet data security processing and Internet data service providing. The method comprises steps of establishing a standard specification of a data element according to a national standard or an industry standard, modeling according to the standards, and establishing a business logic model according to the standard of the data element; landing the model, quoting a business logic model, and instantiating the model; and the standard service is used for providing a unified interface service to the outside by defining a data service protocol standard. According to the invention, services of internet big data are provided; full-life-cycle management activities including data acquisition, standardization, data processing, data service, operation period monitoring and the like are covered; based on the capability of data governance, high-quality data is provided, specialized data asset service is further provided, comprehensive support is provided for data asset management and appreciation, stable and reliable data service is provided, and the requirements of practical application are met.

Methods, systems, and devices are describe for signaling protocols for proximity service functions in a wireless communication system. A first wireless device may identify a wireless relay requirement associated with the first wireless device. A proximity service protocol may be initiated between the first wireless device and a second wireless device based at least in part on the identified wireless relay requirement. The proximity service protocol may be initiated prior to an initiation of a communication data exchange between the first wireless device and the second wireless device. A relay link may be established, via the ProSe protocol, between the first wireless device and the second wireless device based at least in part on the identified wireless relay requirement.

The invention provides a system and a method basically oriented for providing Single Sign-On services for a user roaming in a packet radio network of a Multinational Mobile Network Operator that includes a federation of National Network Operators, one of these National Network Operators holding the user's subscription. In particular, the telecommunications system includes a number of Service Providers having service agreements with the Multinational Mobile Network Operator federation for offering Single Sign-On services to subscribers of any National Network Operator included in the federation.

A method and system for monitoring an appliance is disclosed. The method includes establishing a wireless communication connection between a communication module in an appliance and a communication network, transmitting operational data in real-time from the appliance to an external monitoring system over the communication network, determining a status of a component of the appliance from the real-time operational data, and if a failure mode of the component is detected, initiating a service protocol corresponding to the component.

In a switch node connected with an external control server, a high functional service protocol processing can be realized by utilizing a multi-route compatible switch and a network interface (NW I / F), which are prescribed by the PCI express. Specifically, in a system which is provided with a switch node and a control server, a plurality of CPUs having a great deal of memories and a plurality of extended NW I / Fs are connected by a multi-route compatible PCI express switch, to configure a switch port of the plurality of extended NW I / Fs. Load distribution transfer processing to the plurality of CPUs from the network interfaces is made possible.High-speed packet processing is realized through the multiple processing by using the plurality of CPUs. A high-speed switch node is provided in which a large-capacity flow table is configured with the software-based switch node by using a large-capacity memory space of the CPU.

A method and apparatus for multiple radio access technology (multi-RAT) access mode operation for a wireless transmit / receive unit (WTRU) are disclosed. A WTRU and a network may enable a multi-RAT access mode of operation based on at least one of WTRU subscription, a service agreement of the WTRU, a roaming status of the WTRU, a selected access point name (APN), an Internet protocol (IP) flow class, a subscriber profile identity for the WTRU, requested quality of service, or a proximity indication indicating proximity to a cell supporting multi-RAT access mode. The WTRU may send a capability indication of support of multi-RAT access to a network, wherein the multi-RAT access mode is enabled based on the capability indication. A partial handover of bearers may be performed. In performing the handover, the target cell is determined based on a priority rule.