The invention discloses a newborn
intensive care unit service platform, and relates to the technical field of medical informationization, and the newborn
intensive care unit service platform is characterized in that semantic analysis is carried out on newborn consultation questions proposed by family members, and whether corresponding replies can be automatically generated or not is judged based on a preset
medical knowledge base; if the corresponding reply cannot be automatically generated, the question is transferred to a manual reply end, and the
medical staff manually answers the question; obtaining the state information of the medical personnel at the manual reply end, and calculating a reply priority value; and sending the consultation question to the
medical staff corresponding to the maximum reply priority value to reply the consultation question. Therefore, when the
system cannot answer the problem of the family member and needs to switch to the corresponding medical personnel for manual reply, the proper medical personnel can be reasonably selected for reply according to the actual condition, so that the timely
information transmission and the accurate reply content are ensured, the
anxiety emotion of the family member is reduced, and the
trust relationship between the doctor and the patient is increased; and the
adverse effect on the treatment of the newborns is reduced.