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Intelligent outbound processing method and device, computer equipment and storage medium

A processing method and intelligent technology, applied in computing, electrical digital data processing, special data processing applications, etc., can solve the problems of customer rejection or shielding, reducing the connection rate, etc.

Active Publication Date: 2019-08-23
CHINA PING AN LIFE INSURANCE CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0003] The embodiment of the present invention provides an intelligent outbound call processing method, device, computer equipment and storage medium to solve the problem that the current outbound call service system has a fixed outbound call number, which causes customers to directly refuse or block calls, and reduces the connection rate. question

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  • Intelligent outbound processing method and device, computer equipment and storage medium
  • Intelligent outbound processing method and device, computer equipment and storage medium
  • Intelligent outbound processing method and device, computer equipment and storage medium

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Embodiment Construction

[0030] The following will clearly and completely describe the technical solutions in the embodiments of the present invention with reference to the accompanying drawings in the embodiments of the present invention. Obviously, the described embodiments are some of the embodiments of the present invention, but not all of them. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without creative efforts fall within the protection scope of the present invention.

[0031] The intelligent outbound call processing method provided by the embodiment of the present invention can be applied therein, and the method can be applied in an outbound call service system to improve the call connection rate. The intelligent outbound call processing method can be applied in such as figure 1 An application environment in which a computer device communicates with a server over a network. Computer equipment can be, but is not limi...

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Abstract

The invention discloses an intelligent outbound call processing method and device, computer equipment and a storage medium. The intelligent outbound call processing method comprises the steps of acquiring batch outbound call requests; querying a database based on the branch mechanism identifiers in the batch outbound call requests, and obtaining a fixed telephone number configuration table corresponding to the branch mechanism identifiers; determining a target fixed-line telephone number from at least two original fixed-line telephone numbers in the fixed-line telephone number configuration table according to the fixed-line telephone outbound sequence; calling the target fixed telephone number to call the mobile terminal corresponding to the client number to obtain a call-out feedback result; if the outbound call feedback result is call failure, updating the number of call failures corresponding to the client number; if the number of call failures is not smaller than the first preset number and not larger than the second preset number, updating the target fixed telephone number based on the fixed telephone outbound sequence, repeatedly calling the target fixed telephone number to outbound the mobile terminal corresponding to the client number according to the fixed telephone outbound interval, acquiring the outbound feedback result. The call completing rate can be effectively increased through the invention.

Description

technical field [0001] The present invention relates to the technical field of artificial intelligence, in particular to an intelligent outbound call processing method, device, computer equipment and storage medium. Background technique [0002] When financial institutions such as banks, securities and insurance promote financial products or other businesses, telemarketing is a commonly used sales promotion method. When making an outbound call in the outbound call service system, the phone number whose displayed number is the area code + 95511 is generally used to make an outbound call. When some customers see "95511", they will directly refuse to answer or block the number, resulting in a high call connection rate. not tall. Contents of the invention [0003] The embodiment of the present invention provides an intelligent outbound call processing method, device, computer equipment and storage medium to solve the problem that the current outbound call service system has a...

Claims

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Application Information

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IPC IPC(8): H04M3/22G06F16/2457
CPCH04M3/229G06F16/2457
Inventor 袁佳
Owner CHINA PING AN LIFE INSURANCE CO LTD
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