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Outbound name list allocation method and system

A technology of distribution method and distribution system, which is applied in the field of data communication, can solve the problems of low connection rate of agents and low work efficiency of agents, etc.

Inactive Publication Date: 2018-05-25
PING AN TECH (SHENZHEN) CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] The present invention provides a method and system for assigning an outbound call list, the main purpose of which is to solve the technical problems in the prior art that lead to low connection rate of agents and low working efficiency of agents

Method used

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  • Outbound name list allocation method and system
  • Outbound name list allocation method and system
  • Outbound name list allocation method and system

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Embodiment Construction

[0045] It should be understood that the specific embodiments described here are only used to explain the present invention, not to limit the present invention.

[0046] The invention provides a method for allocating an outbound call list. refer to figure 1 Shown is a flow chart of the first embodiment of the method for allocating the outbound call list of the present invention.

[0047] In this embodiment, the distribution method of the outgoing call list includes:

[0048] Step S10, when receiving the outbound call list, evaluate the outbound call list according to the preset scoring rules to determine the evaluation score of the outbound call list;

[0049] The online marketing system sends the outbound call list obtained through various channels to the telemarketing system, which manages these outbound call lists and sends them to the telemarketing agents for outbound call processing.

[0050] The general outbound call list includes one or more of the following informati...

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PUM

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Abstract

The invention discloses an outbound name list allocation method. The method comprises the steps of receiving an outbound name list, evaluating the outbound name list according to preset scoring rulesso as to determine an evaluation score of the outbound name list; if the evaluation score of the outbound name list is greater than a preset threshold, allocating the outbound name list to a public name list pool, and sending the outbound name list in the public name list pool to agents according to pre-configured sending rules. The invention further provides an outbound name list allocation system. The outbound name list allocation method and system solve the technical problems of low connection rate of the agents and low working efficiency of the agents in the prior art.

Description

technical field [0001] The invention relates to the technical field of data communication, in particular to a method and system for allocating an outbound call list. Background technique [0002] The online sales system obtains the online sales list through various channels, sends the online sales list to the call system and stores it as an outbound call list, and each agent team of the call system performs outbound calls and maintenance on the stored outbound call list, but Due to the various channels for the online sales system to obtain online sales lists, the quality of the online sales lists is uneven, and there may be a large number of low-quality lists such as incomplete lists or long-term lists. [0003] However, in the existing call system, the quality of the list is not evaluated. When the received outbound call list is sent to the agent, it adopts undifferentiated management and sends it to the agent uniformly. For some low-quality lists, there will be situations...

Claims

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Application Information

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IPC IPC(8): G06Q30/02
CPCG06Q30/0201G06Q30/0203
Inventor 史大毛
Owner PING AN TECH (SHENZHEN) CO LTD
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