Fault processing method and device for intelligent equipment

A fault handling method and smart device technology, applied in the direction of instruments, electrical testing/monitoring, control/adjustment systems, etc., can solve problems such as untimely discovery, poor user experience, and difficulty in finding maintenance personnel accurately, so as to avoid using The effect of poor experience and lightening burden

Inactive Publication Date: 2019-09-17
SUNING INTELLIGENT TERMINAL CO LTD
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  • Abstract
  • Description
  • Claims
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AI Technical Summary

Problems solved by technology

Some equipment failures are relatively hidden, and in some cases cannot be found in time, resulting in poor user experience
In addition, users may not have enough understanding of smart home devices, making it difficult to accurately find the professional maintenance personnel they need

Method used

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  • Fault processing method and device for intelligent equipment
  • Fault processing method and device for intelligent equipment

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Embodiment Construction

[0055] The exemplary embodiments will be described in detail here, and examples thereof are shown in the accompanying drawings. When the following description refers to the accompanying drawings, unless otherwise indicated, the same numbers in different drawings represent the same or similar elements. The implementation manners described in the following exemplary embodiments do not represent all implementation manners consistent with the present application. On the contrary, they are only examples of methods and devices consistent with some aspects of the application as detailed in the appended claims.

[0056] figure 1 It is a flowchart showing a method for troubleshooting a smart device according to an exemplary embodiment. This method can be applied to the automatic repair service of smart home equipment, including the following steps:

[0057] Step S1: Obtain fault information of the smart device;

[0058] Step S2: Analyze the failure information to determine the cause of the...

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Abstract

The application relates to a fault processing method and device for intelligent equipment. The method comprises the steps of: acquiring fault information of the intelligent equipment; analyzing the fault information, and determining fault reasons of the intelligent equipment; pushing the fault reasons to a preassigned user; and after receiving order information fed back by the user, recommending repair personnel to the user according to the order information. According to the scheme of the application, an operation condition of the intelligent equipment can be monitored; when the intelligent equipment has a fault, a problem can be timely found and the fault reasons can be determined, so as to avoid a case that the user cannot timely find the fault to cause poor use experience; moreover, related technical personnel can be accurately matched for the user; and the scheme not only is convenient for the user, but also reduces a load of an after-sales customer service.

Description

Technical field [0001] This application relates to the technical field of smart homes, and in particular to a fault processing method and device for smart devices. Background technique [0002] The types of smart homes are increasing day by day, and the lives of modern families are constantly moving towards intelligence. The continuous promulgation of IoT-related policies has also provided strong support for the smart home industry, making smart home a sunrise industry in IoT applications. At the same time, the progress of key technologies and the improvement of the industrial system have also established an important foundation for the development of the smart home industry. [0003] The so-called smart home means that home life is gradually moving towards intelligence and equipment networking. As the types of smart home devices increase, after-sales maintenance services for various devices require specialized maintenance personnel. [0004] In related technologies, after the sma...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G05B23/02
CPCG05B23/0224G05B2219/24065
Inventor 邢志康付丽红孙国勇李国瑞田佳文
Owner SUNING INTELLIGENT TERMINAL CO LTD
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