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IVR-based voice broadcast method and related system

A voice broadcast and voice technology, which is applied in the network field, can solve problems such as call loss, long voice broadcast time, and multiple system resources, and achieve the effects of reducing occupation, voice broadcast time, and call loss

Active Publication Date: 2019-09-20
ADVANCED NEW TECH CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0003] However, the current IVR follows a fixed voice broadcast process when performing voice broadcast, and with the increase of service types, this voice broadcast process often has more layers, and users need multiple feedback operations to obtain corresponding services. The voice broadcast time is too long, the call loss is serious, and it takes up a lot of system resources

Method used

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  • IVR-based voice broadcast method and related system
  • IVR-based voice broadcast method and related system
  • IVR-based voice broadcast method and related system

Examples

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no. 1 example

[0060] see figure 1 , the embodiment of the present application provides the first embodiment of the IVR-based voice broadcast method, this embodiment includes:

[0061] S101: The voice recommendation system receives a service recommendation request for a current user from an IVR system; the current user has established an IVR call connection with the IVR system.

[0062]In this embodiment, after the current user has established an IVR call with the IVR system, the broadcast will no longer be broadcast according to the fixed voice broadcast process, but will send a service recommendation request to the current user to the voice recommendation system, so that the voice recommendation system can obtain the corresponding The voice broadcast mode personalized by the current user.

[0063] Wherein, the IVR call may be initiated by the current user, for example, the IVR system receives the call request initiated by the current user, and establishes an IVR call with the current user...

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Abstract

The invention provides an IVR-based voice broadcast method and a related system. The method comprises: enabling a voice recommendation system to receive a service recommendation request for a current user sent by an IVR system, wherein the current user establishes an IVR call connection with the IVR system; acquiring service demand data of the current user; selecting a voice service module matched with the service demand data from preset voice service modules; and returning the matched voice service module to the IVR system for voice broadcast. Visibly, the voice recommendation system returns the voice service module matched with the service demand data; the IVR system broadcasts the voice service module meeting the requirements of the current user in a personalized manner, so that when the current user obtains the corresponding service, the required voice service module can be positioned without multiple feedback operations, the voice broadcast time is shortened, the call loss is reduced, and the occupation of system resources is reduced.

Description

technical field [0001] The present application relates to the field of network technologies, in particular to an IVR-based voice broadcast method and a related system. Background technique [0002] IVR (Interactive Voice Response, ie Interactive Voice Response) is a voice service value-added service. By broadcasting the corresponding voice prompts to the user and the user's feedback operation, it is possible to provide the corresponding voice service to the user. For example, by dialing a designated phone number and making corresponding selections according to the broadcast voice prompts, the user can query the user's account information, etc., and can further perform operations such as corresponding modification of the account. [0003] However, the current IVR follows a fixed voice broadcast process when performing voice broadcast, and with the increase of service types, this voice broadcast process often has more layers, and users need multiple feedback operations to obt...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04M3/493
Inventor 魏洪平但镜宇郑臣性吕慧琦
Owner ADVANCED NEW TECH CO LTD
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