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Intelligent response method and device, computer equipment and storage medium

A technology of intelligent answering and answering information, applied in the computer field, can solve problems such as inability to make accurate answers, poor robustness, and poor user experience

Inactive Publication Date: 2019-11-19
杭州城市大数据运营有限公司 +2
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0005] The purpose of the embodiments of the present invention is to provide an intelligent answering method, aiming to solve the technical problems of poor robustness and inability to make accurate answers in the existing intelligent customer service, which leads to poor user experience

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  • Intelligent response method and device, computer equipment and storage medium
  • Intelligent response method and device, computer equipment and storage medium
  • Intelligent response method and device, computer equipment and storage medium

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Embodiment Construction

[0031] In order to make the object, technical solution and advantages of the present invention clearer, the present invention will be further described in detail below in conjunction with the accompanying drawings and embodiments. It should be understood that the specific embodiments described here are only used to explain the present invention, not to limit the present invention.

[0032] An intelligent answering method provided by an embodiment of the present invention can identify the user's intention and keywords after acquiring the user's dialogue information, and further generate multiple answering information from different answering sources according to multiple answering strategy models. The weight matching model analyzes the response information generated under different response strategy models, determines the response information with the highest weight, and takes it as the optimal output, effectively improving the accuracy of the response information and improving ...

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Abstract

The invention is applicable to the technical field of computers, and provides an intelligent response method and device, computer equipment and a storage medium. The intelligent response method comprises the following steps: obtaining dialogue information input by a user; performing intention recognition and keyword matching on the dialogue information; processing the dialogue information by adopting a plurality of response strategy models according to the intention and keywords of the dialogue information to generate a plurality of pieces of response information; analyzing the plurality of pieces of response information, and determining the weight of each piece of response information; and determining the response information with the highest weight as the optimal response information andoutputting the optimal response information. According to the intelligent response method provided by the invention, the intention and the keyword of the dialogue information are recognized firstly,so that the generated multiple pieces of response information are more accurate, the response information is further screened, the optimal response information is screened out and output, and the finally determined response information is more accurate and good in user experience.

Description

technical field [0001] The invention belongs to the technical field of computers, and in particular relates to an intelligent answering method, device, computer equipment and storage medium. Background technique [0002] With the development of artificial intelligence, the application of artificial intelligence technology is becoming more and more extensive. Intelligent customer service is one aspect of artificial intelligence applications. Intelligent customer service refers to a technology that replaces manual consulting services, and solves the technical problem that existing manual customer service consumes a lot of human resources. [0003] However, most of the existing intelligent customer service is based on natural language understanding NLP technology, but the intelligent customer service based on different algorithms has different performance and low robustness, and sometimes cannot recognize and understand the user's intention well, thus An accurate answer canno...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F16/332G06F16/33G06F17/27
CPCG06F16/3329G06F16/3344
Inventor 赵坤阳熊欢吴林强许琮浩
Owner 杭州城市大数据运营有限公司
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