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Machine question-answering method and device

A machine and question technology, applied in the field of machine question answering methods and devices, can solve problems such as low accuracy of machine question answering systems, and achieve the effect of solving low accuracy

Inactive Publication Date: 2020-03-06
GREE ELECTRIC APPLIANCES INC
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AI Technical Summary

Problems solved by technology

[0012] The embodiment of the present application provides a machine question answering method and device to at least solve the problem of low accuracy of the machine question answering system in the related art

Method used

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  • Machine question-answering method and device
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  • Machine question-answering method and device

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Embodiment 1

[0027] The method embodiment provided in Embodiment 1 of the present application may be executed in a mobile terminal, a computer terminal, or a similar computing device. Take running on a computer terminal as an example, figure 1 It is a block diagram of the hardware structure of a computer terminal for a machine question answering method according to an embodiment of the present application. Such as figure 1 As shown, the computer terminal 10 may include one or more ( figure 1 Only one is shown in the figure) a processor 102 (the processor 102 may include but not limited to a processing device such as a microprocessor MCU or a programmable logic device FPGA) and a memory 104 for storing data. Optionally, the above-mentioned computer terminal also Transmission means 106 for communication functions as well as input and output devices 108 may be included. Those of ordinary skill in the art can understand that, figure 1 The shown structure is only for illustration, and does ...

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Abstract

The invention provides a machine question and answer method and device. The method comprises the following steps: receiving questions of input, using entity information of questions obtained through a first model, determining question intention of the questions through a second model, then determining answers to the questions in a preset knowledge graph of air conditioner fields according tothe obtained entity information and / or question intention, and subsequently outputting the answers, wherein the first model and a second model are trained before. By adopting the technical scheme, the problem of low accuracy of a machine question-answering system in related technologies is solved, the entity information of the questions is combined with the intention of the questions, and the answers of the questions are determined more accurately.

Description

technical field [0001] The present application relates to the communication field, and in particular, relates to a machine question answering method and device. Background technique [0002] In related technologies, with the rapid development of artificial intelligence and deep learning, search engines are gradually changing from full-text search to precise search. More and more companies use the Internet to provide online customer service to solve users' routine problems; it is obvious that for national or even global user requests, manual customer service costs a lot and has poor timeliness; the intelligent question answering system solves users' common problems through automatic replies, which can be very good to solve this problem. [0003] The process of a conventional intelligent question answering system is: [0004] 1. Extract keywords according to user questions; [0005] 2. The extracted keywords are matched with the answer keywords in the database to obtain the...

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F16/332G06F16/36G06F16/33G06F40/279
Inventor 陈明威谭泽汉马雅奇陈彦宇陈功孙秀丹仲丽君
Owner GREE ELECTRIC APPLIANCES INC
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