Omni-channel operation system and omni-channel operation method

Abstract

The invention relates to the field of omni-channel transaction operation, in particular to an omni-channel operation system and an omni-channel operation method. The omni-channel operation system comprises an order management unit and an inventory management unit, wherein inventory information of commodities is stored in the inventory management unit; wherein the order management unit comprises anorder management module, a routing management module and an order processing module, the order management module is in butt joint with a plurality of business channels and acquires corresponding order information, the routing management module is provided with a plurality of routing rules, and the order processing module sets proper routing rules for the order information of different business channels. The system and the method have the following beneficial effects, compared with the prior art, the omni-channel operation system is used to reasonably and effectively distribute orders of eachchannel, so that full-intelligent and high-efficiency commodity delivery is realized, commodity circulation efficiency maximization is realized, and mall composition modularization, commodity management modularization, inventory concept rationalization, channel management standardization, financial settlement transparency, order delivery cost optimization and service experience customer satisfaction maximization are realized.

Description

technical field [0001] The invention relates to the field of omni-channel transaction operation, in particular to an omni-channel operation system and an omni-channel operation method. Background technique [0002] A channel (channel in English) usually refers to a canal, a ditch, and a channel for water flow. But now it has been introduced into the commercial field. The full name is distribution channel (place), which means the product sales route, which is the circulation route of the product. It means that the product of the manufacturer is sold to a certain social network or agent or dealer Different regions, in order to achieve the purpose of sales. Therefore, channels are also called networks. [0003] For most of the existing brand owners, the channel operation problems they have to face are far more complex than before, and there are various forms of channels, such as physical channels, third-party e-commerce channels and self-built channels. [0004] Among them, ...

AI Technical Summary

Problems solved by technology

[0006] The technical problem to be solved by the present invention is to provide an omni-channel operation system and an omni-channel operation method in view of the above-mentioned defects of the prior art, so as to solve the problem that it is difficult to maximize the efficient utilization of the scattered omni-channel operation of existing enterprises

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