Intelligent work order system and intelligent work order platform based on service platform

Abstract

The invention relates to the field of work orders, in particular to an intelligent work order system and an intelligent work order platform based on a service platform. The service platform comprises a user center and a member center, and the intelligent work order system comprises: a work order creation unit which establishes a work order associated with a corresponding member in the member center; a work order circulation unit which is used for circulating the work order in different roles of the user center and carrying out assisted processing on the work order; and a work order distribution unit which distributes the work order in the second-line customer service and processes the work order. The intelligent work order system and the intelligent work order platform have the beneficial effects that compared with the prior art, an effective technical scheme for solving a work order problem is established by utilizing the work order establishing unit through the intelligent work order system and the intelligent work order platform based on the business middle platform, so that the problems that customer service efficiency is difficult to improve and customer service satisfaction is low faced by an enterprise are solved; problem tracking and solving of the target are streamlined, transparent and efficient.

Description

technical field [0001] The invention relates to the field of work orders, in particular to an intelligent work order system and an intelligent work order platform based on a business middle platform. Background technique [0002] The work order is based on the needs of different organizations, departments and external customers, from the management, maintenance and tracking of a series of problems and requests, especially for the work orders generated by customer service communication problems, the production and resolution of existing work orders They are all produced and exported according to their own application platforms. Although the work order contains various information resources, such information often requires a lot of manpower and material resources to fill in the form, and the correlation is poor. It requires managers or customer service to find the corresponding content. Intelligent Poor sex. [0003] In addition, other modules of intelligent customer service ...

AI Technical Summary

Problems solved by technology

[0002] The work order is based on the needs of different organizations, departments and external customers, from the management, maintenance and tracking of a series of problems and requests, especially for the work orders generated by customer service communication problems, the production and resolution of existing work orders They are all produced and exported according to their own application platforms. Although the work order contains various information resources, such information often requires a lot of manpower and material resources to fill in the form, and the correlation is poor. It requires managers or customer service to find the corresponding content. Intelligent poor sex

[0003] In addition, other modules of intelligent customer service are difficult to integrate deeply. They all operate independently and have poor coordination. Even if they are related, they cannot be effectively related with the help of the work order system. It is often necessary to call multiple systems to solve problems.

When the front-line customer service cannot independently solve customer problems or internal members of the company have cross-departmental collaboration needs, the entire process is often complicated and cumbersome, and it is difficult to simply and efficiently solve problems arising from work orders

[0004] And, the work order system is often a module embedded in the corresponding platform system, which is difficult to be effectively compatible with the business center

[0005] In particular, the existing work order system is to re-establish corresponding functional modules, such as databases, work order process programs, etc., and the relevant data must be imported to operate effectively. The entire development process is cumbersome and complicated, and it is difficult to make mistakes

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